Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Apr 26, 2022, 7:20 am
#2521
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
sorry to hear about the issues! Kindly use the regular ground check in directly at the airport. Documents can be shown there as well.
Best regards,
Markus
Apr 26, 2022, 12:12 pm
#2522
Join Date: Mar 2015
Location: POZ
Programs: A3*G LH*G
Posts: 52
Markus,
I will do the regular check with the check-in agent, but the digital check was saving time for all parties involved. Also - it did work last week; it does not work now. So, get your IT people to fix it.
PS. I did some research on the issue: covid certificate goes through, but then returns nicht ausreichend message; when I add Italian PLF it refuses to validate the upload with the result as above.
Apr 26, 2022, 12:45 pm
#2523
Join Date: Nov 2018
Programs: M&M
Posts: 146
Hi LH Team,
What is likely to happen to LH flights originating at WAW in May?
Considering the problems in Poland with air traffic controllers quitting...
Will there be mass cancellations? Or earlier departures, the day before to reach connections.
What is likely to happen to LH flights originating at WAW in May?
Considering the problems in Poland with air traffic controllers quitting...
Will there be mass cancellations? Or earlier departures, the day before to reach connections.
Apr 27, 2022, 8:54 am
#2525
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
Hello. I saw that all flights from WAW to FRA and MUC have been already removed from your bookings starting from MAy 1st. When will you offer alternative routings?
May 9, 2022, 2:46 am
#2527
Join Date: Aug 2007
Location: Poland (KTW/KRK)
Programs: LH SEN , United Platinum, Marriott Lifetime Platinum, IHG Gold
Posts: 197
Dear LH Team,
Can anyone help to get an answer (retor miles credit for upgraded flight) to my M&M online form query #1G0-0PH-ABN ? I filed it on 7th Apr and have still not heard back till today. Thank you
Can anyone help to get an answer (retor miles credit for upgraded flight) to my M&M online form query #1G0-0PH-ABN ? I filed it on 7th Apr and have still not heard back till today. Thank you
May 9, 2022, 8:16 am
#2528
Join Date: Apr 2012
Location: YYZ
Programs: MR Plat
Posts: 383
Hello,
Does submitting feedback online automatically generate an acknowledge or feedback ID or does one have to wait for processing to get it? If not, is there a way to get feedback ID without waiting for a response? For example, to track and follow-up if needed?
Thank you!
EDIT: Please disregard, I just received the email acknowledgement with the feedback ID.
Does submitting feedback online automatically generate an acknowledge or feedback ID or does one have to wait for processing to get it? If not, is there a way to get feedback ID without waiting for a response? For example, to track and follow-up if needed?
Thank you!
EDIT: Please disregard, I just received the email acknowledgement with the feedback ID.
Last edited by Globex; May 10, 2022 at 6:21 am
May 10, 2022, 4:39 pm
#2529
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,153
Hello Lufthansa Team,
I sent a feedback to Lufthansa Customer Relations on March 26, 2022 and after I was notified that it was forwarded to the refund department, I haven't heard from any department so far.
Could you please give me an update? FB ID 35557689
Regards
I sent a feedback to Lufthansa Customer Relations on March 26, 2022 and after I was notified that it was forwarded to the refund department, I haven't heard from any department so far.
Could you please give me an update? FB ID 35557689
Regards
May 11, 2022, 4:03 pm
#2530
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,725
May 12, 2022, 4:37 am
#2531
Join Date: Jun 2017
Programs: LH *G
Posts: 6
Impossible to claim flight delay compensation
Hi there,
I am Senator for more than twenty years now and tried for the very first time to claim compensation (as per EU law) because of an enormous delay on a connecting flight with AUA via VIE booked via LH. It is almost impossible to find any information on the LH website how to claim that compensation, had to use 3rd company info to find the right online form. Ever since there is no answer from LH customer relation besides a feedback ID. I called SEN hotline, they dont want to be bothered with this, custommer relations does not answer to my weekly emails. Guess the only way to get compensation from LH is via a dept collector? Any advice? Thanks!
I am Senator for more than twenty years now and tried for the very first time to claim compensation (as per EU law) because of an enormous delay on a connecting flight with AUA via VIE booked via LH. It is almost impossible to find any information on the LH website how to claim that compensation, had to use 3rd company info to find the right online form. Ever since there is no answer from LH customer relation besides a feedback ID. I called SEN hotline, they dont want to be bothered with this, custommer relations does not answer to my weekly emails. Guess the only way to get compensation from LH is via a dept collector? Any advice? Thanks!
Last edited by fatheroftwo; May 12, 2022 at 7:03 am
May 16, 2022, 7:29 am
#2533
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello andywaw,
I am truly sorry to hear about the long waiting time. I will send a reminder to my colleagues from Customer Relations, asking to check your case and to get in touch as soon as possible. I hope, the refund can be handled very soon.
Best Regards
Regina
I am truly sorry to hear about the long waiting time. I will send a reminder to my colleagues from Customer Relations, asking to check your case and to get in touch as soon as possible. I hope, the refund can be handled very soon.
Best Regards
Regina
May 16, 2022, 7:52 am
#2534
Join Date: Mar 2022
Location: milan, Italy
Programs: Senator, Miles& More
Posts: 4
Dear LH Team
on april 26th my I was flying to Los Angeles from Linate (via Frankfurt), my flight from milan was delayed more than 2 hours then I lost the connection to LA and I was rebooked on the next morning day flight.
In Frankfurt at the transfer desk the service was awful and they offered me to stay in very bad hotel. ( plus I had to pay again to do the antigenic test to go to USA since the one I did in Milan was valid only arriving in LA on April 26th .
I wrote to the customer service relations and they gave me back a feedback number (ID 35637574), adding all the expensive I had during my stay in Frankfurt.
Hope you can escalate my claim
SIncerly
Roberto Di Fabrizio
Senator member
on april 26th my I was flying to Los Angeles from Linate (via Frankfurt), my flight from milan was delayed more than 2 hours then I lost the connection to LA and I was rebooked on the next morning day flight.
In Frankfurt at the transfer desk the service was awful and they offered me to stay in very bad hotel. ( plus I had to pay again to do the antigenic test to go to USA since the one I did in Milan was valid only arriving in LA on April 26th .
I wrote to the customer service relations and they gave me back a feedback number (ID 35637574), adding all the expensive I had during my stay in Frankfurt.
Hope you can escalate my claim
SIncerly
Roberto Di Fabrizio
Senator member
May 16, 2022, 10:31 am
#2535
Join Date: Aug 2007
Location: Poland (KTW/KRK)
Programs: LH SEN , United Platinum, Marriott Lifetime Platinum, IHG Gold
Posts: 197