Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Aug 25, 2021, 12:34 pm
#2446
Join Date: Nov 2007
Location: LEJ BRU
Posts: 1,156
Hello red star,
I am sorry to hear that it is still so difficult to get through to my colleagues. Kindly keep trying though, as this kind of rebooking can only be handled manually. Due to the high volume of calls, there are currently long waiting times, unfortunately. We are doing our utmost to increase our capacities to meet the demand and to be able to offer our customers the service level that they are used to. Please note, that the rebooking deadline has been extended until 31 October 2021.
Best regards,
Birgit
I am sorry to hear that it is still so difficult to get through to my colleagues. Kindly keep trying though, as this kind of rebooking can only be handled manually. Due to the high volume of calls, there are currently long waiting times, unfortunately. We are doing our utmost to increase our capacities to meet the demand and to be able to offer our customers the service level that they are used to. Please note, that the rebooking deadline has been extended until 31 October 2021.
Best regards,
Birgit
Thank you for the answer. Good to know about the extension. The long waiting time issue is kinda solved for the moment since the hotline starting today around noon does not even accept holding the line and simply throws one out right at the beginning after the „unexpected volume“ talk.
Terrible CS.
Aug 29, 2021, 2:32 am
#2447
Join Date: May 2005
Location: Singapore, Singapore
Programs: LH HON, SQ QPPS, QR Gold, Sixt Diamond
Posts: 226
Sep 11, 2021, 7:46 am
#2449
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,013
https://milesandmore.loylogic.com/re...odes=SHPCAT184
Or wait and see whether an extension waiver will be granted.
But I would most prefferably just use them.
Or wait and see whether an extension waiver will be granted.
But I would most prefferably just use them.
Sep 13, 2021, 5:03 am
#2451
Join Date: Aug 2011
Programs: Star Alliance , BA
Posts: 49
Hello Teatimer,
Miles & More offers extended mileage protection in partnership with LoyLogic. You can find firther information here.
Kind regards,
Heloisa
Miles & More offers extended mileage protection in partnership with LoyLogic. You can find firther information here.
Kind regards,
Heloisa
Sep 14, 2021, 6:25 am
#2452
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
That depends on the amount of miles you would like to extend. The applicable extend fees will be presented to you after logging in to LoyLogic, in the miles selection drop-down menu. If you have further questions about this offer, I recommend contacting my colleagues from Miles & More.
Kind regards,
Heloisa
Sep 14, 2021, 6:39 am
#2453
Join Date: Aug 2011
Programs: Star Alliance , BA
Posts: 49
Hello Teatimer,
That depends on the amount of miles you would like to extend. The applicable extend fees will be presented to you after logging in to LoyLogic, in the miles selection drop-down menu. If you have further questions about this offer, I recommend contacting my colleagues from Miles & More.
Kind regards,
Heloisa
That depends on the amount of miles you would like to extend. The applicable extend fees will be presented to you after logging in to LoyLogic, in the miles selection drop-down menu. If you have further questions about this offer, I recommend contacting my colleagues from Miles & More.
Kind regards,
Heloisa
Oct 4, 2021, 8:39 am
#2456
Join Date: Sep 2011
Programs: TK Elite Plus
Posts: 139
Hi all, we are in need of advise here. Our flight back in July from Berlin was cancelled due to a technical issue and we were rebooked on a later date. The gentleman at the service deskt told us to contact LH since we are due compensation under EU 261. I contact LH in July already to asked about the compensation but did not hear back from them since. It is over two month now.
Do you suggest I should wait a bit longer or just hand it over to one of those online "flight right lawyers"? I used them a couple of times before and it worked just fine, but I'd prefer to handle it with Lufthansa directly.
Do you suggest I should wait a bit longer or just hand it over to one of those online "flight right lawyers"? I used them a couple of times before and it worked just fine, but I'd prefer to handle it with Lufthansa directly.
Oct 5, 2021, 5:15 am
#2457
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
Hi all, we are in need of advise here. Our flight back in July from Berlin was cancelled due to a technical issue and we were rebooked on a later date. The gentleman at the service deskt told us to contact LH since we are due compensation under EU 261. I contact LH in July already to asked about the compensation but did not hear back from them since. It is over two month now.
Do you suggest I should wait a bit longer or just hand it over to one of those online "flight right lawyers"? I used them a couple of times before and it worked just fine, but I'd prefer to handle it with Lufthansa directly.
Do you suggest I should wait a bit longer or just hand it over to one of those online "flight right lawyers"? I used them a couple of times before and it worked just fine, but I'd prefer to handle it with Lufthansa directly.
Hello Flauschie_Mr,
I am sorry that you are waiting that long for a reply. Please provide me with your Feedback ID and I will send my colleagues of Customer Relations a reminder.
Best regards,
Jens
Oct 5, 2021, 6:16 am
#2458
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,477
Hello Lufthansa team
I was wondering if you could clarify entry requirements to the FRA lounges for children under 12.
Everyone in our group over 12 is vaccinated but we will have a 10 and 2 year old with us.
Do they need a negative test or is there special allowance for children under 12?
Thanks
supine
I was wondering if you could clarify entry requirements to the FRA lounges for children under 12.
Everyone in our group over 12 is vaccinated but we will have a 10 and 2 year old with us.
Do they need a negative test or is there special allowance for children under 12?
Thanks
supine
Oct 5, 2021, 10:42 am
#2459
Join Date: Sep 2011
Programs: TK Elite Plus
Posts: 139
Oct 6, 2021, 5:43 am
#2460
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
Hello Lufthansa team
I was wondering if you could clarify entry requirements to the FRA lounges for children under 12.
Everyone in our group over 12 is vaccinated but we will have a 10 and 2 year old with us.
Do they need a negative test or is there special allowance for children under 12?
Thanks
supine
I was wondering if you could clarify entry requirements to the FRA lounges for children under 12.
Everyone in our group over 12 is vaccinated but we will have a 10 and 2 year old with us.
Do they need a negative test or is there special allowance for children under 12?
Thanks
supine
Hello supine,
the requirements regarding the proof of vaccination, immunity or negative Corona test for the lounge visit are depending on the regulations for the gastronomy made by the respective federated state. This means that for Frankfurt the Hessian regulations apply. At the moment, these regulations stipulate that a proof of vaccination, immunity or negative Corona test is required for children aged six years and older.
Best regards
Jens