Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

Old Aug 13, 19, 2:28 am
  #2161  
 
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 371
Is this all on one ticket or was a separate ticket issued for the KA leg? If the former, Lufthansa will rebook you, if the latter you're on your own and your HKG-MUC-TXL legs will be forfeited if the KA leg is delayed by more than one hour.
SunshineStay is offline  
Old Aug 13, 19, 2:34 am
  #2162  
 
Join Date: Apr 2019
Programs: Star Alliance
Posts: 9
Originally Posted by SunshineStay View Post
Is this all on one ticket or was a separate ticket issued for the KA leg? If the former, Lufthansa will rebook you, if the latter you're on your own and your HKG-MUC-TXL legs will be forfeited if the KA leg is delayed by more than one hour.
I bought the entire itinerary at the same time so I assume it's a single ticket.
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Old Aug 13, 19, 4:13 am
  #2163  
 
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 371
If you bought it at an OTA (which the term onlince agency suggests), then that is not naturally the case. You should look at what you have actually bought. For example, does the KA flight have a Lufthansa codeshare number as well? If yes, then that would indicate that you have a single ticket.
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Old Aug 13, 19, 8:29 am
  #2164  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 858
Originally Posted by volutes View Post
Hello,

I recently booked a flight from PVG-HKG-MUC-TXL with an online agency. The PVG-HKG leg is run by KA and the rest is by LH. I didn't realize that the first flight is often delayed by 1-2 hours, and I only have roughly an hour to catch the next flight to MUC. If delay indeed happened, would LH rebook me on another flight on the same day with another airline or the next available flight by LH? And is it likely that I could get a hotel accommodation for the night if LH couldn't rebook me for the same day? Thanks in advance!

Hi volutes,
if KA is the airline that causes the delay and a misconnection, they are responsible to assist with a rebooking.
Vanessa
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Old Aug 20, 19, 8:45 am
  #2165  
 
Join Date: Oct 2012
Location: VIE
Programs: LH FTL
Posts: 214
Dear LH online team,
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :
The current booking situation required a recalculation of upgrade availabilities. Unfortunately, we can no longer offer you an upgrade for a fixed price. We kindly ask for your understanding. You may try to request an upgrade at a later point in time again. (119308)
Then I tried to call an agent and after talking to them I was put on hold for 38 minutes only to be told that the N class is available (which I can also see on your website) but they have no idea why they can't perform the upgrade..
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks
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Old Aug 21, 19, 7:14 am
  #2166  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 858
Originally Posted by fanb View Post
Dear LH online team,
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :

Then I tried to call an agent and after talking to them I was put on hold for 38 minutes only to be told that the N class is available (which I can also see on your website) but they have no idea why they can't perform the upgrade..
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks
Hello fanb,
I'm sorry to hear that you're facing difficulties booking an upgrade. I advise you to get in touch with my colleagues from Technical Support, they will be able to verify if this could be a glitch and assist you further. Thank you.
Kind regards,
Heloisa
LufthansaGermanAirlines is offline  
Old Aug 24, 19, 11:53 pm
  #2167  
 
Join Date: Oct 2012
Location: VIE
Programs: LH FTL
Posts: 214
Originally Posted by LufthansaGermanAirlines View Post
Hello fanb,
I'm sorry to hear that you're facing difficulties booking an upgrade. I advise you to get in touch with my colleagues from Technical Support, they will be able to verify if this could be a glitch and assist you further. Thank you.
Kind regards,
Heloisa
Thanks, one more question
If I pay for an extra legroom seat on the longhaul flight but my plusgrade offer to a higher cabin is accepted, could I get a refund for the economy extra legroom seat?
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Old Aug 26, 19, 5:29 am
  #2168  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 858
Originally Posted by fanb View Post
Thanks, one more question
If I pay for an extra legroom seat on the longhaul flight but my plusgrade offer to a higher cabin is accepted, could I get a refund for the economy extra legroom seat?



Hello fanb,

if you upgrade to a higer compartment, you will get refunded your seat reservation.

Regards,
Sascha
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Old Aug 29, 19, 4:42 am
  #2169  
 
Join Date: Jan 2010
Programs: UA 1K,Marriott platinum,priorityclub platinum
Posts: 115
refund question

Dear LH team,

On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund

We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress

Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time

Thank you
erwin123 is offline  
Old Aug 30, 19, 3:59 am
  #2170  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 858
Originally Posted by erwin123 View Post
Dear LH team,

On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund

We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress

Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time

Thank you
Hello erwin123,
I'm unfortunately unable to provide you with an estimate but, generally, it can take a while until refunded amounts are visible on your statement. My colleagues in the Service Center can verify when the refund has been completely processed; if you would like more information about that, please get in touch with them.
Kind regards,
Heloisa
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Old Aug 30, 19, 4:14 am
  #2171  
 
Join Date: Aug 2019
Posts: 3
Hey all!

I am SQ*G, traveling on Lufthansa the the following flights
LH791 SIN > MUC
LH2428 MUC > GOT (operated by Air Dolomiti)
LH2429 GOT > MUC (operated by Air Dolomiti)
LH790 MUC > SIN

I would like to ask if I would be able to access the Star Gold lounge at MUC and GOT for LH2428/LH2429 respectively?
And if I'd get priority bag tag and access fast track at GOT for LH2429?

Also, would I earn myself miles for these flights?

Last edited by Bryyy; Aug 30, 19 at 5:49 am
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Old Aug 31, 19, 4:17 am
  #2172  
 
Join Date: May 2009
Location: European: ZRH, Asian: SIN
Posts: 7,495
From what I understand, it's similar to what SQ does (or did?) with Silkair, ie only their own elites get benefits. *G does count for nothing.

edit:Sorry, thought those are proper Air Dolomiti flights. Only for those it's like Silkair. If they're operating as LH "proper", ie not just a codeshare LH, then it's like any *A flight, ie full benefits..

Last edited by YuropFlyer; Sep 1, 19 at 11:00 am
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Old Sep 1, 19, 3:56 am
  #2173  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
Original Poster
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 36,913
These are wetlease flights operated by EN for LH. No difference to normal flights.
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Old Sep 4, 19, 5:13 pm
  #2174  
 
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 2,076
Originally Posted by erwin123 View Post
Dear LH team,

On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund

We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress

Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time

Thank you

Hopefully you have received your refund by now.
Else I would contact directly the German Luftfahrt-Bundesamt after maybe one last note to LH, as there is a clear breach of the Regulation here.

Article 8

Right to reimbursement or re-routing

1. Where reference is made to this Article, passengers shall be offered the choice between:

(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
(emphasis mine)

I also think you might be eligible for compensation, depending on the reason for cancellation.
Fabo.sk is offline  

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