Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Aug 13, 2019, 2:28 am
#2161
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
Is this all on one ticket or was a separate ticket issued for the KA leg? If the former, Lufthansa will rebook you, if the latter you're on your own and your HKG-MUC-TXL legs will be forfeited if the KA leg is delayed by more than one hour.
Aug 13, 2019, 2:34 am
#2162
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, UA *G, BA Gold, Hyatt Globalist
Posts: 33
I bought the entire itinerary at the same time so I assume it's a single ticket.
Aug 13, 2019, 4:13 am
#2163
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
If you bought it at an OTA (which the term onlince agency suggests), then that is not naturally the case. You should look at what you have actually bought. For example, does the KA flight have a Lufthansa codeshare number as well? If yes, then that would indicate that you have a single ticket.
Aug 13, 2019, 8:29 am
#2164
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello,
I recently booked a flight from PVG-HKG-MUC-TXL with an online agency. The PVG-HKG leg is run by KA and the rest is by LH. I didn't realize that the first flight is often delayed by 1-2 hours, and I only have roughly an hour to catch the next flight to MUC. If delay indeed happened, would LH rebook me on another flight on the same day with another airline or the next available flight by LH? And is it likely that I could get a hotel accommodation for the night if LH couldn't rebook me for the same day? Thanks in advance!
I recently booked a flight from PVG-HKG-MUC-TXL with an online agency. The PVG-HKG leg is run by KA and the rest is by LH. I didn't realize that the first flight is often delayed by 1-2 hours, and I only have roughly an hour to catch the next flight to MUC. If delay indeed happened, would LH rebook me on another flight on the same day with another airline or the next available flight by LH? And is it likely that I could get a hotel accommodation for the night if LH couldn't rebook me for the same day? Thanks in advance!
Hi volutes,
if KA is the airline that causes the delay and a misconnection, they are responsible to assist with a rebooking.
Vanessa
Aug 20, 2019, 8:45 am
#2165
Join Date: Oct 2012
Location: PRG
Programs: LH FTL
Posts: 247
Dear LH online team,
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :
Then I tried to call an agent and after talking to them I was put on hold for 38 minutes only to be told that the N class is available (which I can also see on your website) but they have no idea why they can't perform the upgrade..
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :
The current booking situation required a recalculation of upgrade availabilities. Unfortunately, we can no longer offer you an upgrade for a fixed price. We kindly ask for your understanding. You may try to request an upgrade at a later point in time again. (119308)
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks
Aug 21, 2019, 7:14 am
#2166
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear LH online team,
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :
Then I tried to call an agent and after talking to them I was put on hold for 38 minutes only to be told that the N class is available (which I can also see on your website) but they have no idea why they can't perform the upgrade..
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :
Then I tried to call an agent and after talking to them I was put on hold for 38 minutes only to be told that the N class is available (which I can also see on your website) but they have no idea why they can't perform the upgrade..
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks
I'm sorry to hear that you're facing difficulties booking an upgrade. I advise you to get in touch with my colleagues from Technical Support, they will be able to verify if this could be a glitch and assist you further. Thank you.
Kind regards,
Heloisa
Aug 24, 2019, 11:53 pm
#2167
Join Date: Oct 2012
Location: PRG
Programs: LH FTL
Posts: 247
Hello fanb,
I'm sorry to hear that you're facing difficulties booking an upgrade. I advise you to get in touch with my colleagues from Technical Support, they will be able to verify if this could be a glitch and assist you further. Thank you.
Kind regards,
Heloisa
I'm sorry to hear that you're facing difficulties booking an upgrade. I advise you to get in touch with my colleagues from Technical Support, they will be able to verify if this could be a glitch and assist you further. Thank you.
Kind regards,
Heloisa
If I pay for an extra legroom seat on the longhaul flight but my plusgrade offer to a higher cabin is accepted, could I get a refund for the economy extra legroom seat?
Aug 26, 2019, 5:29 am
#2168
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello fanb,
if you upgrade to a higer compartment, you will get refunded your seat reservation.
Regards,
Sascha
Aug 29, 2019, 4:42 am
#2169
Join Date: Jan 2010
Programs: UA 1K MM,Marriott platinum,ihg spire
Posts: 146
refund question
Dear LH team,
On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund
We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress
Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time
Thank you
On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund
We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress
Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time
Thank you
Aug 30, 2019, 3:59 am
#2170
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear LH team,
On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund
We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress
Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time
Thank you
On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund
We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress
Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time
Thank you
I'm unfortunately unable to provide you with an estimate but, generally, it can take a while until refunded amounts are visible on your statement. My colleagues in the Service Center can verify when the refund has been completely processed; if you would like more information about that, please get in touch with them.
Kind regards,
Heloisa
Aug 30, 2019, 4:14 am
#2171
Join Date: Aug 2019
Posts: 3
Hey all!
I am SQ*G, traveling on Lufthansa the the following flights
LH791 SIN > MUC
LH2428 MUC > GOT (operated by Air Dolomiti)
LH2429 GOT > MUC (operated by Air Dolomiti)
LH790 MUC > SIN
I would like to ask if I would be able to access the Star Gold lounge at MUC and GOT for LH2428/LH2429 respectively?
And if I'd get priority bag tag and access fast track at GOT for LH2429?
Also, would I earn myself miles for these flights?
I am SQ*G, traveling on Lufthansa the the following flights
LH791 SIN > MUC
LH2428 MUC > GOT (operated by Air Dolomiti)
LH2429 GOT > MUC (operated by Air Dolomiti)
LH790 MUC > SIN
I would like to ask if I would be able to access the Star Gold lounge at MUC and GOT for LH2428/LH2429 respectively?
And if I'd get priority bag tag and access fast track at GOT for LH2429?
Also, would I earn myself miles for these flights?
Last edited by Bryyy; Aug 30, 2019 at 5:49 am
Aug 31, 2019, 4:17 am
#2172
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,454
From what I understand, it's similar to what SQ does (or did?) with Silkair, ie only their own elites get benefits. *G does count for nothing.
edit:Sorry, thought those are proper Air Dolomiti flights. Only for those it's like Silkair. If they're operating as LH "proper", ie not just a codeshare LH, then it's like any *A flight, ie full benefits..
edit:Sorry, thought those are proper Air Dolomiti flights. Only for those it's like Silkair. If they're operating as LH "proper", ie not just a codeshare LH, then it's like any *A flight, ie full benefits..
Last edited by YuropFlyer; Sep 1, 2019 at 11:00 am
Sep 4, 2019, 5:13 pm
#2174
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,051
Dear LH team,
On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund
We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress
Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time
Thank you
On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund
We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress
Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time
Thank you
Hopefully you have received your refund by now.
Else I would contact directly the German Luftfahrt-Bundesamt after maybe one last note to LH, as there is a clear breach of the Regulation here.
Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
I also think you might be eligible for compensation, depending on the reason for cancellation.
Sep 18, 2019, 1:04 am
#2175
Join Date: Sep 2019
Posts: 6
Hello,
We bought two Business Class long haul tickets this time last year originating in LHR.
We used the outward bound leg.
When we were about to return to UK in April this year my mil who has long term medical problems deteriorated such that we decided to stay with her as my wife is her Primary Carer.
After some difficulty we managed to postpone our return journey with Lufthansa until the end of September this year which we were told was the latest date we could postpone until. That cost us Eu 250 per person.
Recently my mil has been discharged from hospital after a two week stay and the doctors have told us that she will further deteriorate, but can't give a time line before she passes away.
So we will of course stay with her until she passes away.
As we were told back in April that we will not be able to postpone our return flight further, we wondered if with the extenuating circumstances we might be able to postpone the flight for maybe something up to a further month.
Does anyone especially the Lufthansa Representative have a view on our situation and if there is a possibility of a further postponement how we might best go about it.
We have found that when talking by phone to Lufthansa customer service that some are very helpful others not so. That's a fact not a criticism, as it is the same with any phone calls to large customer service reps.
We bought two Business Class long haul tickets this time last year originating in LHR.
We used the outward bound leg.
When we were about to return to UK in April this year my mil who has long term medical problems deteriorated such that we decided to stay with her as my wife is her Primary Carer.
After some difficulty we managed to postpone our return journey with Lufthansa until the end of September this year which we were told was the latest date we could postpone until. That cost us Eu 250 per person.
Recently my mil has been discharged from hospital after a two week stay and the doctors have told us that she will further deteriorate, but can't give a time line before she passes away.
So we will of course stay with her until she passes away.
As we were told back in April that we will not be able to postpone our return flight further, we wondered if with the extenuating circumstances we might be able to postpone the flight for maybe something up to a further month.
Does anyone especially the Lufthansa Representative have a view on our situation and if there is a possibility of a further postponement how we might best go about it.
We have found that when talking by phone to Lufthansa customer service that some are very helpful others not so. That's a fact not a criticism, as it is the same with any phone calls to large customer service reps.