Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

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Old Apr 10, 19, 6:01 am
  #2071  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Originally Posted by worldclubber View Post
Dear LH Lurkers,
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002

Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.

In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.

Thank you!

Hi worldclubber,
I will forward your enquiry to my colleagues and ask them for further investigation. We will get back to you as soon as we know more.
Jens
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Old Apr 11, 19, 6:01 am
  #2072  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Originally Posted by worldclubber View Post
Dear LH Lurkers,
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002

Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.

In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.

Thank you!

Hello worldclubber,
we received now the clarification regarding the executive bonus for SQ-flights. If the ticket is issued by a Lufthansa Group Airline, then you receive 25 % executive bonus. If the ticket is issued by any other airline then there’s no executive bonus on flights with Singapore Airlines.
Jens
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Old Apr 11, 19, 7:21 am
  #2073  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, Marriott, HHonors etc.
Posts: 2,427
Originally Posted by LufthansaGermanAirlines View Post
Hello worldclubber,
we received now the clarification regarding the executive bonus for SQ-flights. If the ticket is issued by a Lufthansa Group Airline, then you receive 25 % executive bonus. If the ticket is issued by any other airline then there’s no executive bonus on flights with Singapore Airlines.
Jens
Thank you!
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Old Apr 11, 19, 11:29 pm
  #2074  
 
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 463
Dear LH Lurker

I had an issue searching for F award seats online on your M&M website. I noticed that other FTers were able to see seats which I could not. When I changed my domicile on the account (which is Switzerland) to another country, all of a sudden I was able to see the seats which I previously couldn't. I hope this is a glitch and not a deliberate discrimination of one of your home markets, Could you please investigate and have this fixed ?
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Old Apr 12, 19, 6:16 am
  #2075  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Originally Posted by huegli View Post
Dear LH Lurker

I had an issue searching for F award seats online on your M&M website. I noticed that other FTers were able to see seats which I could not. When I changed my domicile on the account (which is Switzerland) to another country, all of a sudden I was able to see the seats which I previously couldn't. I hope this is a glitch and not a deliberate discrimination of one of your home markets, Could you please investigate and have this fixed ?
Hello huegli,

sorry to hear that! Kindly provide me with information about the routing and the specific date of your request, as we cannot initiate further investigation without these data.

Markus
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Old Apr 12, 19, 12:10 pm
  #2076  
 
Join Date: Sep 2015
Location: Karlsruhe, Germany
Posts: 85
I also see award space for first class, e.g. on 10th June LH457 and LH451, which the hotline cannot book because they see no availability.
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Old Apr 12, 19, 1:03 pm
  #2077  
 
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 463
Originally Posted by LufthansaGermanAirlines View Post
Hello huegli,

sorry to hear that! Kindly provide me with information about the routing and the specific date of your request, as we cannot initiate further investigation without these data.

Markus
The example booking we used was:

2 persons in F from FRA to BOG on Nov 7 2019

With a Swiss domicile in our profile, only Business seats were available. With a foreign domicile, First seats were available.

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Old Apr 15, 19, 7:37 am
  #2078  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Originally Posted by huegli View Post


The example booking we used was:

2 persons in F from FRA to BOG on Nov 7 2019

With a Swiss domicile in our profile, only Business seats were available. With a foreign domicile, First seats were available.

Thank you, huegli. I will forward this issue to the responsible department so that they can look into it and make sure the availability - or lack thereof - will be displayed the same for all markets.
Vanessa
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Old Apr 15, 19, 12:30 pm
  #2079  
 
Join Date: Feb 2016
Programs: MM, EK, AB/EY, HH, SPG, etc.
Posts: 322
Originally Posted by LufthansaGermanAirlines View Post
Hello huegli,

sorry to hear that! Kindly provide me with information about the routing and the specific date of your request, as we cannot initiate further investigation without these data.

Markus
Hi
Is this in any way related to the new MM web design implementation of April 11? As I stated in another thread, since then it is impossible to search for any award space on direct flights operated by LX to or from Switzerland, it will only show flights via Germany with LH! LX availability can now only be ascertained by phoning the call center. Can you please also report on this, letting us know what the issue is and by when it will be sorted? Thanks!


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Old Apr 16, 19, 4:46 am
  #2080  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Originally Posted by Wtravel View Post

Hi
Is this in any way related to the new MM web design implementation of April 11? As I stated in another thread, since then it is impossible to search for any award space on direct flights operated by LX to or from Switzerland, it will only show flights via Germany with LH! LX availability can now only be ascertained by phoning the call center. Can you please also report on this, letting us know what the issue is and by when it will be sorted? Thanks!

Hello Wtravel,
there are already a lot of bugs reported about the new Miles & More Homepage and the flight search and the shown availability is one of them. I will forward your post, too. You can be assured that the responsible colleagues are working very hard to eliminate the problems. But, unfortunately, I'm not able to tell you how long this will take. I apologise for the inconvenience caused.

Jens
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Old Apr 18, 19, 2:59 am
  #2081  
 
Join Date: Oct 2018
Posts: 16
Hi LH Lurker,

I was trying to get an update on LH-03-22386028 since a few weeks now but don't get any response on my mails. Is this something you can check? (cancelled flight > miles credit)

Thanks!

Tim
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Old Apr 18, 19, 7:01 am
  #2082  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Originally Posted by Cyrano_ak View Post
Hi LH Lurker,

I was trying to get an update on LH-03-22386028 since a few weeks now but don't get any response on my mails. Is this something you can check? (cancelled flight > miles credit)

Thanks!

Tim
Hi Tim,
I will forward this to Miles & More for you.
Vanessa
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Old Apr 22, 19, 8:58 pm
  #2083  
 
Join Date: Dec 2013
Location: PNQ
Programs: LH SEN, Marriott Plat, UA Elite, EK Silver, Hertz Gold Plus
Posts: 330
Hello Lufthansa,

I'm trying to submit a request for name change as my profile name does not match what is in my passport. So when I try to submit the feedback form for name change, nothing happens. Tried many times. I click on "Submit" and does not go thru. Tried using Microsoft Edge and Google Chrome. Is there an alternate way (email) that I can send the request?

Edit: Forgot to mention that I was trying to submit the form on M&M website after logging in.

Thanks
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Old Apr 23, 19, 5:49 am
  #2084  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 830
Hello Redhat72, in case you are trying to fill in this form





and it does not work, I highly recommend to call your Miles & More Service Team for assistance. The colleagues will be able to further assist. Kind regards, Maria
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Old Apr 23, 19, 3:05 pm
  #2085  
 
Join Date: Dec 2013
Location: PNQ
Programs: LH SEN, Marriott Plat, UA Elite, EK Silver, Hertz Gold Plus
Posts: 330
Originally Posted by LufthansaGermanAirlines View Post
Hello Redhat72, in case you are trying to fill in this form





and it does not work, I highly recommend to call your Miles & More Service Team for assistance. The colleagues will be able to further assist. Kind regards, Maria
Thank you but I do not see the same form. It only gives me the option to change the last name and I cannot submit any changes As a matter of fact, I cannot submit any feedback.

I did call the M&M service team and they said that the form will only work with Firefox browser. I haven't tried it but they asked me to fax the request, which I did & waiting to find out if the change will go thru.
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