Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

Old Aug 1, 18, 11:59 pm
  #1906  
 
Join Date: Aug 2009
Location: MUC
Programs: this and that
Posts: 1,043
Originally Posted by mmff View Post
[JOKE]
Perhaps the solution is for you to call every other day and change seats for all passengers. Then hang up and call again to re-select the original seats. You can make it your after-breakfast morning ritual on Saturdays, Mondays and Wednesdays.
[/JOKE]
I prefer to spend my time on other things than playing seat assignment ping pong, but even if I try to modify the seats online I get hit with a fee for the seat assignments to I don't want to make any changes to the seats online because it would hit my CC. Despite the fact what the lurkers are telling me here that I am supposed to get the seat assignments for free. It is really frustrating.

The main reason for us to get a preferred seat is because of a 1:30h transfer in FRA, having to head from A to B with a child. Therefore I want to get off the incoming flight as quickly as possible.
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Old Aug 9, 18, 2:20 am
  #1907  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 565
Please see my post today about mistagged luggage from FCT.
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Old Aug 25, 18, 7:50 pm
  #1908  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 13,524
Wanted to drop a note about the lounge in Amsterdam (Aspire Lounge). Arrived there last week to find a long line of passengers (out the door) with a single lounge agent processing incoming passengers. Shouldn't be a problem... except every single one of them was priority pass! We had to wait while they had their cards scanned, payment calculated (many were in groups of two or three with families and children), and receipts signed. Two people in line were trying to gain access without their PP card, which caused more discussion and hold up.

Passengers with a valid boarding pass (only me) were left waiting and it took just under 10 minutes to get into the lounge. The other attendant was apparently on their break.

I mention this because I'm assuming LH is paying for lounge access, and their passengers can get a pretty raw deal at times. My suggestion would be a double queue - one line for priority pass, the other for those with valid boarding passes (which only take a second to scan and the passenger can proceed).
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Old Aug 27, 18, 5:13 am
  #1909  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 866
Originally Posted by LHR/MEL/Europe FF View Post
Wanted to drop a note about the lounge in Amsterdam (Aspire Lounge). Arrived there last week to find a long line of passengers (out the door) with a single lounge agent processing incoming passengers. Shouldn't be a problem... except every single one of them was priority pass! We had to wait while they had their cards scanned, payment calculated (many were in groups of two or three with families and children), and receipts signed. Two people in line were trying to gain access without their PP card, which caused more discussion and hold up.

Passengers with a valid boarding pass (only me) were left waiting and it took just under 10 minutes to get into the lounge. The other attendant was apparently on their break.

I mention this because I'm assuming LH is paying for lounge access, and their passengers can get a pretty raw deal at times. My suggestion would be a double queue - one line for priority pass, the other for those with valid boarding passes (which only take a second to scan and the passenger can proceed).
Dear LHR/MEL/Europe FF,
Thank you very much for taking the time to write us a feedback. I have forwarded it internally.
Kind regards,
Heloisa
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Old Aug 28, 18, 6:21 am
  #1910  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
Original Poster
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 37,061
Dear Lurkers,
sorry to piggyback on the preffered seat situation:

1. Last week my family and I (SEN+3) were booked in X on a mid haul (CAI-FRA) flight and it was not possible to change seat reservations to the preffered zone without the app or website asking for money. During seat selection it said 'free of charge', but when saving the selection it bought up a screen asking me to pay money. I declined to pay and tried to get the seats during online checkin. We managed to improve from row 19 to 12, which at the airport improved further to row 8 automatically as someone must have moved the curtain and altea actually got the theoretical seating right

2. I'm flying to VIE for work on Oct 7-9 and our corporate TA booked me in Eco Classic, which means I should have access to the 'preffered zone' for free as SEN. Website wants 17€ for the seat assignment. Exit row shows as free if selected, but if I save my selected seat it wants 25€.

Has the SEN/HON in Eco Classic/ mid haul waiver logic not been implemented in the system?

Regards Oliver
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Old Aug 28, 18, 8:11 am
  #1911  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 866
Originally Posted by oliver2002 View Post
Dear Lurkers,
sorry to piggyback on the preffered seat situation:

1. Last week my family and I (SEN+3) were booked in X on a mid haul (CAI-FRA) flight and it was not possible to change seat reservations to the preffered zone without the app or website asking for money. During seat selection it said 'free of charge', but when saving the selection it bought up a screen asking me to pay money. I declined to pay and tried to get the seats during online checkin. We managed to improve from row 19 to 12, which at the airport improved further to row 8 automatically as someone must have moved the curtain and altea actually got the theoretical seating right

2. I'm flying to VIE for work on Oct 7-9 and our corporate TA booked me in Eco Classic, which means I should have access to the 'preffered zone' for free as SEN. Website wants 17€ for the seat assignment. Exit row shows as free if selected, but if I save my selected seat it wants 25€.

Has the SEN/HON in Eco Classic/ mid haul waiver logic not been implemented in the system?

Regards Oliver
Hello Oliver,
it is correct that SEN card holders are exempt from a chargeable ASR (except on a Light Fare ticket). Could it be possible be that your flight is booked on a code-shared number? May I recommend that you give the Senator Service a call to get assistance with the seating you prefer at no charge.
Best regards, Isabell
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Old Aug 28, 18, 10:37 am
  #1912  
 
Join Date: Apr 2015
Posts: 46
Arrow Rules for award specials on ticket changes

Dear LH Team,

I recently booked a ticket from Munich to Geneva under your current Miles & More "Experience Europe from a new perspective" promotion for 5x award miles.
The booking was made before August 31st and I will travel in the noted travel period as well, so this should be eligible for the bonus. Of course I registered for the promotion first.

However, it might be that I will have to change my flight to a few days later. This is generally no problem as I have a flex ticket and this still falls in the travel period, however I will only know in two weeks, which means it is before the booking deadline of August 31st.

Here's my question: For this promotion (and probably in general) does the originally booked date of travel, or the change of booking date count for if/how the bonus is applied?
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Old Aug 29, 18, 6:28 am
  #1913  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 866
Originally Posted by esseff View Post
Dear LH Team,

I recently booked a ticket from Munich to Geneva under your current Miles & More "Experience Europe from a new perspective" promotion for 5x award miles.
The booking was made before August 31st and I will travel in the noted travel period as well, so this should be eligible for the bonus. Of course I registered for the promotion first.

However, it might be that I will have to change my flight to a few days later. This is generally no problem as I have a flex ticket and this still falls in the travel period, however I will only know in two weeks, which means it is before the booking deadline of August 31st.

Here's my question: For this promotion (and probably in general) does the originally booked date of travel, or the change of booking date count for if/how the bonus is applied?

Dear esseff,

Do you have a link to the promotion? I will contact the relevant colleagues for you and check with them the rebooking conditions. Ideally also send us your respective booking code in a private message, as this will help to assist with your question.

Thanks and best regards,
Nigjar
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Old Aug 29, 18, 7:02 am
  #1914  
 
Join Date: Apr 2015
Posts: 46
This is a bit more difficult as I cant seem to find the promotion on the Miles & More website, however it is available in the Miles & More app. Potentially a regional deal for Munich/Frankfurt region? I have attached a couple screenshots from the app.



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Old Aug 29, 18, 7:16 am
  #1915  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
Original Poster
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 37,061
Its very well hidden.

M&M.com->earn miles->Flights->Lufthansa->other offers from this partner

https://www.miles-and-more.com/onlin...l=en&cid=18002
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Old Aug 29, 18, 8:12 am
  #1916  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 866
Originally Posted by oliver2002 View Post
Its very well hidden.

M&M.com->earn miles->Flights->Lufthansa->other offers from this partner

https://www.miles-and-more.com/onlin...l=en&cid=18002
Originally Posted by esseff View Post
This is a bit more difficult as I cant seem to find the promotion on the Miles & More website, however it is available in the Miles & More app. Potentially a regional deal for Munich/Frankfurt region? I have attached a couple screenshots from the app.





Originally Posted by oliver2002 View Post
Its very well hidden.

M&M.com->earn miles->Flights->Lufthansa->other offers from this partner

https://www.miles-and-more.com/onlin...l=en&cid=18002



Hello esseff, hello Oliver2002

Thank you for providing the information. I forwarded the question to the responsible department. We´ll let you know as soon as we receive a reply.

Best regards,
Nigjar
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Old Sep 3, 18, 6:47 am
  #1917  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 866
Originally Posted by esseff View Post
Dear LH Team,

I recently booked a ticket from Munich to Geneva under your current Miles & More "Experience Europe from a new perspective" promotion for 5x award miles.
The booking was made before August 31st and I will travel in the noted travel period as well, so this should be eligible for the bonus. Of course I registered for the promotion first.

However, it might be that I will have to change my flight to a few days later. This is generally no problem as I have a flex ticket and this still falls in the travel period, however I will only know in two weeks, which means it is before the booking deadline of August 31st.

Here's my question: For this promotion (and probably in general) does the originally booked date of travel, or the change of booking date count for if/how the bonus is applied?
Hi again, esseff,

we have just received news that the date relevant for the accrual of 5 x award miles is the date of the ticket issue. The rebooking date will not need to be before booking deadline Aug 31st. I would suggest however to keep an eye on the accrual. Should you notify a lesser mileage amount than offered in the promotion, you're welcome to let us know.

Best regards, Katharina
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Old Sep 4, 18, 3:14 am
  #1918  
 
Join Date: Apr 2015
Posts: 46
Thanks!
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Old Sep 5, 18, 5:20 pm
  #1919  
 
Join Date: Sep 2013
Posts: 1,992
Dear Lurkers,

I wish to benefit from the Economist promotion at Miles & More (India) below but the link "To the offer" does not work. Can you please ask the M&M IT team to fix it?

Thanks!

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Old Sep 6, 18, 5:43 am
  #1920  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 866
Originally Posted by mmff View Post
Dear Lurkers,

I wish to benefit from the Economist promotion at Miles & More (India) below but the link "To the offer" does not work. Can you please ask the M&M IT team to fix it?

Thanks!


Dear mmff,
I have tried it myself and the offer for the "Economist" opends in a new pop-up. Do have installed a pop-up blocker?
Jens
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