Error message for OLCI at >23h or <30h?
#1
Original Poster
Join Date: Sep 2009
Location: JFK
Posts: 382
Error message for OLCI at >23h or <30h?
Hello,
I have an award reservation for 2 days from now booked through CO that I can pull up on LH's site via My Bookings. I tried going through the OLCI process for the heck of it and got a scary error: "We are unable to find a valid ticket for you". Is this a standard error message when trying to check in too early, or do I potentially have a problem?
I have an award reservation for 2 days from now booked through CO that I can pull up on LH's site via My Bookings. I tried going through the OLCI process for the heck of it and got a scary error: "We are unable to find a valid ticket for you". Is this a standard error message when trying to check in too early, or do I potentially have a problem?
#5
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
#6
Join Date: May 2010
Programs: M&M FTL; BAEC Bronze
Posts: 1,043
Hello,
I have an award reservation for 2 days from now booked through CO that I can pull up on LH's site via My Bookings. I tried going through the OLCI process for the heck of it and got a scary error: "We are unable to find a valid ticket for you". Is this a standard error message when trying to check in too early, or do I potentially have a problem?
I have an award reservation for 2 days from now booked through CO that I can pull up on LH's site via My Bookings. I tried going through the OLCI process for the heck of it and got a scary error: "We are unable to find a valid ticket for you". Is this a standard error message when trying to check in too early, or do I potentially have a problem?
I have had this occasionally when under 23h before departure. Just keep trying every hour or so, eventually it will work.
I have had this about twice in the past year, so not often but still annoying and it gets you worried the first time it happens.
#7
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Codeshares often (but not always) have this problem as well (where the flight is on LH metal and was booked as a CO flight etc).
#9
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
If you originate at CPH you have to use the SAS check-in even for an all LH metal ITIN and a 220 ticket stock without any code share. Another "best policy" of IT. And to learn about this? You must phone and get a knowledgable agent or read 100 pages of FT.
#10
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
I recently changed a United award itinerary so that it contains only LH segments. The itinerary seems to have a valid e-ticket associated with it and LH seems to have the valid e-ticket and the LH record looks OK — and travel is in about 96 hours — but I get this scary message when I try to OLCI.
Should I be scared?
Should I be scared?
#12
Join Date: Aug 2011
Location: RIX
Programs: BalticMiles, LH SEN, FlyingBlue
Posts: 136
I recently changed a United award itinerary so that it contains only LH segments. The itinerary seems to have a valid e-ticket associated with it and LH seems to have the valid e-ticket and the LH record looks OK — and travel is in about 96 hours — but I get this scary message when I try to OLCI.
Should I be scared?
Should I be scared?
Why I am telling this - BE PREPARED to deal with LH IT problems... If all goes well - lucky you.
#13
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,168
Always take a look at your ticket to see the status of the individual coupons if there is a problem with a charge to your CC. LH ticket numbers can be currently easily verified here:
http://www.bookonline.saudiairlines.com/
-> Manage my booking
-> Search for an e-ticket
'Coupon status' should be 'Open for use'. If there is a problem, it will show 'suspended' or something equally horrifying. Since LH has moved the etix database to Altea it can be nicely monitored via any Amadeus eticket server application.
http://www.bookonline.saudiairlines.com/
-> Manage my booking
-> Search for an e-ticket
'Coupon status' should be 'Open for use'. If there is a problem, it will show 'suspended' or something equally horrifying. Since LH has moved the etix database to Altea it can be nicely monitored via any Amadeus eticket server application.
#14
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Always take a look at your ticket to see the status of the individual coupons if there is a problem with a charge to your CC. LH ticket numbers can be currently easily verified here:
http://www.bookonline.saudiairlines.com/
-> Manage my booking
-> Search for an e-ticket
'Coupon status' should be 'Open for use'. If there is a problem, it will show 'suspended' or something equally horrifying. Since LH has moved the etix database to Altea it can be nicely monitored via any Amadeus eticket server application.
http://www.bookonline.saudiairlines.com/
-> Manage my booking
-> Search for an e-ticket
'Coupon status' should be 'Open for use'. If there is a problem, it will show 'suspended' or something equally horrifying. Since LH has moved the etix database to Altea it can be nicely monitored via any Amadeus eticket server application.
#15
Join Date: Apr 2013
Posts: 209
I recently changed a United award itinerary so that it contains only LH segments. The itinerary seems to have a valid e-ticket associated with it and LH seems to have the valid e-ticket and the LH record looks OK — and travel is in about 96 hours — but I get this scary message when I try to OLCI.
Should I be scared?
Should I be scared?