Frustration while trying to cancel unused award car rental booking with Budget

Old Jul 15, 12, 9:20 pm
  #1  
Original Poster
 
Join Date: Dec 2009
Location: ORD
Posts: 688
Frustration while trying to cancel unused award car rental booking with Budget

Wife and I went to Iceland on a mini vacay at the end of May. We had booked a one-day car using M&M miles at KEF. However, we missed our flight from JFK and reached KEF a day later. We didn't have a chance to cancel the booking.

Over the last month and a half we have been trying to get the miles (about 15k) back for this unused car rental. It's been incredibly frustrating, Lufthansa says Budget will need to cancel it and return the miles, while Budget says they can't do anything and Lufthansa will help.

I have written multiple emails resulting in the same back and forth. Any ideas what else we can do? Thanks.
leonidas is offline  
Old Jul 15, 12, 11:56 pm
  #2  
 
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF (WP, LTG), LH (SEN** till 02/20), AB-G, AF, AA
Posts: 2,029
Frustration while trying to cancel unused award car rental booking with Budget

Welcome to the client oriented world of Miles and More.
Tyrolean is offline  

Thread Tools
Search this Thread