Rules for Involuntary & long-term Schedule Changes
Dec 17, 2018, 8:54 am
#91
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The operating carrier is irrelevant as the flight time changes entitle OP to one of three choices under EC 261/2004: 1. A refund, 2. rebooking under similar circumstances, 3. rebooking at a later date. By May, XQ, not LH, performs the route and those two flights are the sole nonstops. Other carriers all include lengthy detours or connection times, including TK (which would offer *A privileges).
Unfortunately for OP, there is no requirement in the Regulation that LH rebook on a carrier which provides lounge and other amenities and thus the XQ flight appears to be the best available. OP is certainly entitled to a refund and should likely price out a new ticket connecting to TK and determine whether that might even be cheaper than what he has now. If so, he may have his TK flight and save some money.
OP is certainly entitled to a refund of any extra seat fees he paid to LH which are lost through the transfer to XQ.
Unfortunately for OP, there is no requirement in the Regulation that LH rebook on a carrier which provides lounge and other amenities and thus the XQ flight appears to be the best available. OP is certainly entitled to a refund and should likely price out a new ticket connecting to TK and determine whether that might even be cheaper than what he has now. If so, he may have his TK flight and save some money.
OP is certainly entitled to a refund of any extra seat fees he paid to LH which are lost through the transfer to XQ.
Dec 17, 2018, 9:26 am
#92
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The operating carrier is irrelevant as the flight time changes entitle OP to one of three choices under EC 261/2004: 1. A refund, 2. rebooking under similar circumstances, 3. rebooking at a later date. By May, XQ, not LH, performs the route and those two flights are the sole nonstops. Other carriers all include lengthy detours or connection times, including TK (which would offer *A privileges).
Unfortunately for OP, there is no requirement in the Regulation that LH rebook on a carrier which provides lounge and other amenities and thus the XQ flight appears to be the best available. OP is certainly entitled to a refund and should likely price out a new ticket connecting to TK and determine whether that might even be cheaper than what he has now. If so, he may have his TK flight and save some money.
OP is certainly entitled to a refund of any extra seat fees he paid to LH which are lost through the transfer to XQ.
Unfortunately for OP, there is no requirement in the Regulation that LH rebook on a carrier which provides lounge and other amenities and thus the XQ flight appears to be the best available. OP is certainly entitled to a refund and should likely price out a new ticket connecting to TK and determine whether that might even be cheaper than what he has now. If so, he may have his TK flight and save some money.
OP is certainly entitled to a refund of any extra seat fees he paid to LH which are lost through the transfer to XQ.
I would, however, try to have them rebook me on an alternative flight while stating that flying on sunexpress is unacceptable. Preferably you could try to do some creative routing that earns you more segments or miles, but be aware that you're at the mercy of LH for rebooking. If the offered rebooking options don't please you go for the refund. and buy another ticket via TK. If that's too expensive, you should consider flying as currently booked.
Dec 17, 2018, 9:48 am
#94
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Changing an operating carrier is a breach of contract. I am sure I read something about a change of operating carrier, or it needing to be clear during booking as part of a Regulation of some kind.
I have always been given the right to change flights if the operating carrier changed after booking.
I have always been given the right to change flights if the operating carrier changed after booking.
Dec 17, 2018, 9:58 am
#95
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Changing an operating carrier is a breach of contract. I am sure I read something about a change of operating carrier, or it needing to be clear during booking as part of a Regulation of some kind.
I have always been given the right to change flights if the operating carrier changed after booking.
I have always been given the right to change flights if the operating carrier changed after booking.
Dec 17, 2018, 10:05 am
#96
Join Date: Jul 2017
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I think EC261/2004 also mandates that the customer be informed of the cancellation of their flight, whether by phone or email, before being rebooked and the customer has a bit of a say on what gets offered. I think though that LH or Travel Agent should be trying to rebook onto LH first then other *A before other carriers. It also depends who flies that route.
Dec 17, 2018, 10:27 am
#97
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I see that the OP has also had a schedule change which is why you mention EC261 and that is obviously the easier leg to lean on.
LH has a department that deals with this. Though their CS is so bad these days it won't be easy to get rebooked.
Dec 18, 2018, 1:03 am
#98
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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EU 2111/2005 is the regulation that deals with the disclosing of the operating carrier and affords the passenger the right to ask for a change/refund of the trip when a significant change happens. I would suggest the OP to take a deep breath, find a suitable *A alternative from YVR to ADB that suits him/her best and ask the OTA to change the ticket to this alternative. The OTA has fight the fight with LH, which is possible using the ATC module. With such significant change the issuing office (ie the OTA) can change the reservation and ask LH to endorse the change to reissue.
examples of alternative routing:
examples of alternative routing:
Code:
TN01MAYYVRADB/A*A
** AMADEUS TIMETABLE - TN ** ADB ADNAN MENDERES.TR 01MAY19 08MAY19
1LH:AC9432 146 YVR M MUC 2 1825 1320+1 0 CONNECT MUC 359
XQ:LH9576 146 MUC 1 ADB 1420+1 1800+1 0 02MAY19 30MAY19 738 13:35
2AC:LH6527 D YVR M FRA 1 1325 0805+1 0 CONNECT FRA 788
LH1298 D FRA 1 IST I 0905+1 1300+1 0 CONNECT IST 32A
TK2326 D IST D ADB D 1500+1 1615+1 0 01MAY19 31MAY19 73H 16:50
3 AC 840 D YVR M FRA 1 1325 0805+1 0 CONNECT FRA 788
LH1298 D FRA 1 IST I 0905+1 1300+1 0 CONNECT IST 32A
TK2326 D IST D ADB D 1500+1 1615+1 0 01MAY19 31MAY19 73H 16:50
4LH:AC9432 6 YVR M MUC 2 1825 1320+1 0 CONNECT MUC 359
LH:A31806 6 MUC 2 ATH 1515+1 1840+1 0 CONNECT ATH 321
OA*A3 996 6 ATH ADB I 2045+1 2140+1 0 04MAY19 25MAY19 DH4 17:15
Dec 18, 2018, 5:13 am
#99
Join Date: Jul 2017
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A material change in a contract, such as a change in an operating carrier doesn't necessarily give rise for a refund in Europe. It would be damages. Most likely the difference between the price paid and the itinerary closely-matching what the OP contracted for. Swapping a LH flight for a LCC flight is a material change. I've no knowledge of US law, and the itinerary doesn't touch the US. Of the European airlines I've dealt with, they will rebook if there is a change in the operating carrier whether there is also a schedule change or not.
I see that the OP has also had a schedule change which is why you mention EC261 and that is obviously the easier leg to lean on.
LH has a department that deals with this. Though their CS is so bad these days it won't be easy to get rebooked.
I see that the OP has also had a schedule change which is why you mention EC261 and that is obviously the easier leg to lean on.
LH has a department that deals with this. Though their CS is so bad these days it won't be easy to get rebooked.
Dec 19, 2018, 1:25 am
#100
Join Date: Mar 2008
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under EU law it is definitely not,.
Dec 19, 2018, 12:28 pm
#101
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not relevant here, but UA --> UAX most definitely entitles you to a free change to another routing
Dec 20, 2018, 6:02 pm
#102
Join Date: Sep 2004
Location: YVR
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Just got rebooked today, OTA could not change at their end and had to go back & forth with LH but outbound changed to YVR-FRA-IST-ADB, first 2 legs now on LH and last on TK. Selected seats online, now just got to get prior fees paid for seat selections refunded, which took months when LH changed aircraft on us in 2017.
Dec 20, 2018, 6:26 pm
#103
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Dec 22, 2018, 8:44 am
#104
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Just got rebooked today, OTA could not change at their end and had to go back & forth with LH but outbound changed to YVR-FRA-IST-ADB, first 2 legs now on LH and last on TK. Selected seats online, now just got to get prior fees paid for seat selections refunded, which took months when LH changed aircraft on us in 2017.
Jul 23, 2019, 10:50 am
#105
Join Date: Dec 2015
Posts: 410
LH Schedule Change - Rebooking conditions
Hi all,
Today I got a notification about a schedule change in my booking (MAD-MUC-ADB). Basically the MUC-ADB flight has been moved back 30min, reducing the connection from 2h15min to 1h45min. In theory, that will be good news, because it means I arrive early to ADB and 1h45min is more than enough to transfer in MUC (I've used MUC before). What make me nervous is that there is only a MUC-ADB flight a day with LH and that is the last one of the day. And I don't want to lose a day of my precious holiday because of a delay.
It is worth a shot asking LH to be rebooked MAD-IST-ADB with TK (A* partner)? I know is a very long shot, but there is plenty of IST-ADB flights available even during the night, and why not, I will get a better service. Btw my ticket is paid business class (fare P).
Thanks in advance for the advice.
Today I got a notification about a schedule change in my booking (MAD-MUC-ADB). Basically the MUC-ADB flight has been moved back 30min, reducing the connection from 2h15min to 1h45min. In theory, that will be good news, because it means I arrive early to ADB and 1h45min is more than enough to transfer in MUC (I've used MUC before). What make me nervous is that there is only a MUC-ADB flight a day with LH and that is the last one of the day. And I don't want to lose a day of my precious holiday because of a delay.
It is worth a shot asking LH to be rebooked MAD-IST-ADB with TK (A* partner)? I know is a very long shot, but there is plenty of IST-ADB flights available even during the night, and why not, I will get a better service. Btw my ticket is paid business class (fare P).
Thanks in advance for the advice.