Rules for Involuntary & long-term Schedule Changes
Jun 29, 2022, 5:31 am
#211
Join Date: Sep 2010
Programs: BA Gold
Posts: 367
OP here: my situation:
Booked BRU-FRA-VIE-BKK. They cancelled BRU-FRA and changed to other flights BRU-FRA-VIE. However the proposed new flights leave me 10 minutes for connecting in VIE to BKK, obviously not meeting MCT.
Complicating: I booked through Expedia and they cannot put me on BRU-VIE direct so that I can make the connection because it is not part of a published BRU-BKK ticket I guess.
Do you guys think that LH would be able to put me on the BRU-VIE flight? (If not then maybe the 200 mile rule could help me out in some way).
Or: I can just accept the flight changes and let them deal with us in VIE? Or will they pick up on the 10 minute connection at some point?
Booked BRU-FRA-VIE-BKK. They cancelled BRU-FRA and changed to other flights BRU-FRA-VIE. However the proposed new flights leave me 10 minutes for connecting in VIE to BKK, obviously not meeting MCT.
Complicating: I booked through Expedia and they cannot put me on BRU-VIE direct so that I can make the connection because it is not part of a published BRU-BKK ticket I guess.
Do you guys think that LH would be able to put me on the BRU-VIE flight? (If not then maybe the 200 mile rule could help me out in some way).
Or: I can just accept the flight changes and let them deal with us in VIE? Or will they pick up on the 10 minute connection at some point?
Jun 29, 2022, 5:35 am
#212
Join Date: May 2015
Location: SIN
Programs: LH HON, SQ TPPS, QR PLAT, EK SILVER, VN TITANIUM, HHilton Gold, Hyatt Explorist, Marriott Titanium
Posts: 116
OP here: my situation:
Booked BRU-FRA-VIE-BKK. They cancelled BRU-FRA and changed to other flights BRU-FRA-VIE. However the proposed new flights leave me 10 minutes for connecting in VIE to BKK, obviously not meeting MCT.
Complicating: I booked through Expedia and they cannot put me on BRU-VIE direct so that I can make the connection because it is not part of a published BRU-BKK ticket I guess.
Do you guys think that LH would be able to put me on the BRU-VIE flight? (If not then maybe the 200 mile rule could help me out in some way).
Or: I can just accept the flight changes and let them deal with us in VIE? Or will they pick up on the 10 minute connection at some point?
Booked BRU-FRA-VIE-BKK. They cancelled BRU-FRA and changed to other flights BRU-FRA-VIE. However the proposed new flights leave me 10 minutes for connecting in VIE to BKK, obviously not meeting MCT.
Complicating: I booked through Expedia and they cannot put me on BRU-VIE direct so that I can make the connection because it is not part of a published BRU-BKK ticket I guess.
Do you guys think that LH would be able to put me on the BRU-VIE flight? (If not then maybe the 200 mile rule could help me out in some way).
Or: I can just accept the flight changes and let them deal with us in VIE? Or will they pick up on the 10 minute connection at some point?
Jun 29, 2022, 5:36 am
#213
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
Obviously, it is 1 ticket. No same person would book this as two tickets as the fare ex BRU is much lower than ex VIE.
If Expedia refuse to rebook, leave it as it is for now. LH will contact Exp about other rebooking options once IT discovers that your new itinerary is not valid. If not show up for check-in at BRU, play dumb and airport staff will be forced to rebook you on the direct flight to VIE (assuming of course that the direct flight departs after your current rebooked BRU-FRA-VIE).
However, I think this will be dealt with in advance, so for now, accept new itinerary and lean back and relax!
If Expedia refuse to rebook, leave it as it is for now. LH will contact Exp about other rebooking options once IT discovers that your new itinerary is not valid. If not show up for check-in at BRU, play dumb and airport staff will be forced to rebook you on the direct flight to VIE (assuming of course that the direct flight departs after your current rebooked BRU-FRA-VIE).
However, I think this will be dealt with in advance, so for now, accept new itinerary and lean back and relax!
Last edited by SK AAR; Jun 29, 2022 at 5:41 am
Jun 29, 2022, 6:02 am
#214
Join Date: Sep 2010
Programs: BA Gold
Posts: 367
Obviously, it is 1 ticket. No same person would book this as two tickets as the fare ex BRU is much lower than ex VIE.
If Expedia refuse to rebook, leave it as it is for now. LH will contact Exp about other rebooking options once IT discovers that your new itinerary is not valid. If not show up for check-in at BRU, play dumb and airport staff will be forced to rebook you on the direct flight to VIE (assuming of course that the direct flight departs after your current rebooked BRU-FRA-VIE).
However, I think this will be dealt with in advance, so for now, accept new itinerary and lean back and relax!
If Expedia refuse to rebook, leave it as it is for now. LH will contact Exp about other rebooking options once IT discovers that your new itinerary is not valid. If not show up for check-in at BRU, play dumb and airport staff will be forced to rebook you on the direct flight to VIE (assuming of course that the direct flight departs after your current rebooked BRU-FRA-VIE).
However, I think this will be dealt with in advance, so for now, accept new itinerary and lean back and relax!
Jun 29, 2022, 6:17 am
#215
Join Date: Jun 2015
Posts: 1,481
LHG had a lot of different rules for that since the pandemic started. And it’s hard to foresee the rules for the next months.
I would NOT accept the new itinerary. I would wait as long as possible or looking for a good connection and request to change the booking to that.
I would NOT accept the new itinerary. I would wait as long as possible or looking for a good connection and request to change the booking to that.
Jun 29, 2022, 6:17 am
#216
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,770
I don't think 200 miles rule is relevant here anyway, as your origin and destination remain the same (BRU and BKK). As for transit airport, I believe it is very common to change routing by far more than 200 miles.
Jun 29, 2022, 6:52 am
#217
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
Jun 29, 2022, 6:53 am
#218
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
Jun 29, 2022, 9:04 am
#220
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 462
Moreover, you cannot transit through the existing origin: e.g. FRA-DUB, you cannot change to BSL-FRA-DUB, even though BSL is within 200 miles of FRA (I kind of understand that one)
Also, many have never heard of the rule, or think it is 200km, or will calculate using the distance between the city centres (if that is further than the airport).
LH agents can be very creative sometimes.
Jun 29, 2022, 11:47 pm
#222
Join Date: Sep 2010
Programs: BA Gold
Posts: 367
Quick (and hopefully final) update: I ended up calling LH here in the Netherlands and stated my case that Expedia was not willing/able to put me on the BRU-VIE flight. I was on hold quite a bit (no status) but in the end the agent said that it was ultimately LH's doing to create a 10min connection so she ended up issuing a new ticket starting with BRU-VIE and no need to contact Expedia again. She said they normally do not meddle with a TA booking like that. So all is solved to my satisfaction.
Btw, the 200 mile rule question was about the fact that it may have offered me options like changing to depart from AMS or DUS if BRU would not have been possible.
I normally don't book with OTA's and for good reason. But I could not refuse a 1070 euro return in business class BRU-BKK.
Thanks everyone.
Btw, the 200 mile rule question was about the fact that it may have offered me options like changing to depart from AMS or DUS if BRU would not have been possible.
I normally don't book with OTA's and for good reason. But I could not refuse a 1070 euro return in business class BRU-BKK.
Thanks everyone.
Last edited by janwillem; Jun 29, 2022 at 11:56 pm
Jun 30, 2022, 2:41 am
#223
Join Date: Dec 2009
Location: BCN/SIN
Programs: SEN**, Ex TK Elite+, Ex IB Sapphire, Hyatt Gold, Bonvoy, Meliá Platinum
Posts: 649
On thing is flying FRA-DEN (iso DFW) other completely different is transit. As LH group does not operate direct flights to DFW but LH itstelf, the second best option is flying to the USA hub of one of Star partners and from there to final destination.
Jun 30, 2022, 2:43 am
#224
Join Date: Dec 2009
Location: BCN/SIN
Programs: SEN**, Ex TK Elite+, Ex IB Sapphire, Hyatt Gold, Bonvoy, Meliá Platinum
Posts: 649
Quick (and hopefully final) update: I ended up calling LH here in the Netherlands and stated my case that Expedia was not willing/able to put me on the BRU-VIE flight. I was on hold quite a bit (no status) but in the end the agent said that it was ultimately LH's doing to create a 10min connection so she ended up issuing a new ticket starting with BRU-VIE and no need to contact Expedia again. She said they normally do not meddle with a TA booking like that. So all is solved to my satisfaction.
Btw, the 200 mile rule question was about the fact that it may have offered me options like changing to depart from AMS or DUS if BRU would not have been possible.
I normally don't book with OTA's and for good reason. But I could not refuse a 1070 euro return in business class BRU-BKK.
Thanks everyone.
Btw, the 200 mile rule question was about the fact that it may have offered me options like changing to depart from AMS or DUS if BRU would not have been possible.
I normally don't book with OTA's and for good reason. But I could not refuse a 1070 euro return in business class BRU-BKK.
Thanks everyone.
Jul 5, 2022, 2:11 pm
#225
Join Date: Jun 2008
Location: Birmingham, UK
Posts: 205
Rebooking Options
Hi all,
We are due to fly BHX-MUC(LH) MUC-SIN(LH) SIN-SYD(SQ) in February. We have had our BHX-MUC leg cancelled and rebooked on a flight 5 hours earlier making it a c32hr flight which is less than ideal with three young kids.
How far will LH move with the rebooking? There is a BHX-MUC(LH) MUC-SIN(SQ) SIN-SYD(SQ) on the same day would be far better. Would they switch the MUC-SIN to SQ metal? Will they switch to any other Star Alliance combination with LX/TK/NH, etc on the same day? A day either side?
I will be calling them later but just wanted to be prepared for what my options might be before i call.
Thanks all
We are due to fly BHX-MUC(LH) MUC-SIN(LH) SIN-SYD(SQ) in February. We have had our BHX-MUC leg cancelled and rebooked on a flight 5 hours earlier making it a c32hr flight which is less than ideal with three young kids.
How far will LH move with the rebooking? There is a BHX-MUC(LH) MUC-SIN(SQ) SIN-SYD(SQ) on the same day would be far better. Would they switch the MUC-SIN to SQ metal? Will they switch to any other Star Alliance combination with LX/TK/NH, etc on the same day? A day either side?
I will be calling them later but just wanted to be prepared for what my options might be before i call.
Thanks all