Lufthansa Lost and Found [merged thread on things left in the cabin]
Jul 26, 2012, 5:19 am
#47
Join Date: Aug 2005
Location: MSP, NYC, or WAS
Programs: AA CO DL
Posts: 717
Left Bose headphones and iPod video on a plane couple days ago.
Sent an e-mail to [email protected]
No reply so far...
What's the next step?
Thank you
o
Sent an e-mail to [email protected]
No reply so far...
What's the next step?
Thank you
o
....sorry, could not help myself, I am in a mood in Hong Kong !
Jul 26, 2012, 11:29 am
#48
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
Left Bose headphones and iPod video on a plane couple days ago.
Sent an e-mail to [email protected]
No reply so far...
What's the next step?
Thank you
o
Sent an e-mail to [email protected]
No reply so far...
What's the next step?
Thank you
o
from Lufthansa. Search this forum, especially in the last few days, more contact details of Lufthansa AND Frankfurt airport have been made available reagarding your concern.
Jul 30, 2012, 12:23 am
#49
Join Date: Aug 2007
Location: VA, USA
Programs: Flying Blue: Platinum, Mileage Plus 1P
Posts: 11
Can not find new FRA or LH contact info
Thank you Supermasterphil!
After 1h of searching this forum - wtill can not find any new contact info in addition to the lost property e-mail that I've used before.
Can you please point me to the right thread if it's not too much hussle for you.
Thank you!
After 1h of searching this forum - wtill can not find any new contact info in addition to the lost property e-mail that I've used before.
Can you please point me to the right thread if it's not too much hussle for you.
Thank you!
Jul 30, 2012, 1:16 am
#50
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
http://www.flyertalk.com/forum/miles...es-flight.html
post 19
The above thread is currently on page 3 (with my browser settings), so not too hard to find
post 19
The above thread is currently on page 3 (with my browser settings), so not too hard to find
Jul 30, 2012, 1:39 am
#52
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
After reading these threads and helping out here and there; I fell victim to the same problem: left behind my camera behind while deplaning in MUC 
MUC is pretty well organised: LH doesn't handle it themselves, but MUC Airport does it for them: http://www.munich-airport.de/en/cons...=visit_2405477
Talking to the guy(s) there, I found out that they store and process 5-10 ipads each day
My camera was not found, but they told me where the aircraft went after that, so the quest continues...
MUC is pretty well organised: LH doesn't handle it themselves, but MUC Airport does it for them: http://www.munich-airport.de/en/cons...=visit_2405477
Talking to the guy(s) there, I found out that they store and process 5-10 ipads each day
My camera was not found, but they told me where the aircraft went after that, so the quest continues...
Aug 8, 2012, 2:56 pm
#53
Join Date: Aug 2012
Posts: 2
Lost an iPad while travelling from Stockholm to Berlin on the 11th of june. Contacted both Lufthansa and the Tegel Lost & Found several times while staying in Berlin the following week but without any luck. I've tried mailing Lufthansa several times at [email protected] but have yet to receive a reply.
Called LH today and they said they had no lost iPads from that flight reported. I saw someone posting the phone numbers to Lufthansa at Tegel a page back so I guess I'll try those tomorrow. Does anyone know if there's some other lost & found department I can contact?
Or does anyone know if there's anything else I can do in general? I hade find my iPad activated so I've been trying to locate it that way but it requires the iPad to be connected to a Wi-Fi network.
(Most frustrating thing is that I reported I had forgotten the iPad to an airport agent just minutes after leaving the plane, however she misread the ticket I gave her so the personnel she called ended up searching the wrong plane).
Called LH today and they said they had no lost iPads from that flight reported. I saw someone posting the phone numbers to Lufthansa at Tegel a page back so I guess I'll try those tomorrow. Does anyone know if there's some other lost & found department I can contact?
Or does anyone know if there's anything else I can do in general? I hade find my iPad activated so I've been trying to locate it that way but it requires the iPad to be connected to a Wi-Fi network.
(Most frustrating thing is that I reported I had forgotten the iPad to an airport agent just minutes after leaving the plane, however she misread the ticket I gave her so the personnel she called ended up searching the wrong plane).
Aug 8, 2012, 6:21 pm
#54
Join Date: Aug 2012
Posts: 1
Help! Left iPad on Lufthansa plane!
I saw that you called Lufthansa and they told you whether they had found an iPad on that flight. Do you still have the contact information/phone number for Lufthansa? Thanks!
Aug 9, 2012, 1:56 am
#55
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
Remember the golden rule is to contact LH at the airport where you deplaned for lost items. Spamming FRA L&F for items left on flights to Berlin will be fruitless.
The FRA and MUC L&F seem to be inundated with repeated requests and their response time is terrible because of this. It seems 2 in 3 passengers leave something behind:
The original Scyscanner article: http://www.skyscanner.net/news/artic...on-planes.html
The FRA and MUC L&F seem to be inundated with repeated requests and their response time is terrible because of this. It seems 2 in 3 passengers leave something behind:
Ehering vergessen
Zwei Drittel der Fluggäste vergessen etwas im Flugzeug. Dies
ergab eine Umfrage der Flugsuchmaschine ,Skyscanner‘, an der
700 Verbraucher teilnahmen. Erstaunlich ist, dass fünf Passa -
giere sogar ungewollt ohne Ehering das Flugzeug verlassen.
Das musste dem Partner anschließend wohl gut erklärt werden.
Am ersten Platz steht das Buch, gefolgt vom Mobil telefon. Auf
Platz drei finden sich Zeitschrift und Zeitung wieder, die Passagiere
ohnehin im Flieger nach dem Lesen zurück lassen. In der
Sitztasche leicht zu übersehen sind Tablet-Computer, die drei
Prozent aller Befragten in der Maschine vergessen haben. Danach
kommen Sonnenbrillen, Kleidung, Kopfhörer, Reise pässe
und Kameras. Es folgen Lebensmittel, Spielkonsolen, Handtaschen
und Spielzeug auf dem letzten Platz.
Zwei Drittel der Fluggäste vergessen etwas im Flugzeug. Dies
ergab eine Umfrage der Flugsuchmaschine ,Skyscanner‘, an der
700 Verbraucher teilnahmen. Erstaunlich ist, dass fünf Passa -
giere sogar ungewollt ohne Ehering das Flugzeug verlassen.
Das musste dem Partner anschließend wohl gut erklärt werden.
Am ersten Platz steht das Buch, gefolgt vom Mobil telefon. Auf
Platz drei finden sich Zeitschrift und Zeitung wieder, die Passagiere
ohnehin im Flieger nach dem Lesen zurück lassen. In der
Sitztasche leicht zu übersehen sind Tablet-Computer, die drei
Prozent aller Befragten in der Maschine vergessen haben. Danach
kommen Sonnenbrillen, Kleidung, Kopfhörer, Reise pässe
und Kameras. Es folgen Lebensmittel, Spielkonsolen, Handtaschen
und Spielzeug auf dem letzten Platz.
Aug 9, 2012, 8:14 am
#56
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
After reading these threads and helping out here and there; I fell victim to the same problem: left behind my camera behind while deplaning in MUC
MUC is pretty well organised: LH doesn't handle it themselves, but MUC Airport does it for them: http://www.munich-airport.de/en/cons...=visit_2405477
Talking to the guy(s) there, I found out that they store and process 5-10 ipads each day
My camera was not found, but they told me where the aircraft went after that, so the quest continues...
MUC is pretty well organised: LH doesn't handle it themselves, but MUC Airport does it for them: http://www.munich-airport.de/en/cons...=visit_2405477
Talking to the guy(s) there, I found out that they store and process 5-10 ipads each day
My camera was not found, but they told me where the aircraft went after that, so the quest continues...
Aug 9, 2012, 8:43 am
#57
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
Sadly, no. It was not found in MUC, so they tried IST, where it had a night stop. Unsurprsingly it was not found there either. Then a message went to DME to see if they found it. Yesterday DME confirmed they had not found it. 
So a Nikon S6100 bought about one year ago bites the dust. Lost about 20 pictures (including some LH catering) Not as bad as earlier this year when we lost our (5 year old) video camera that I had not backed up for 6+ months. Its not the camera but the content that really hurts.
So a Nikon S6100 bought about one year ago bites the dust. Lost about 20 pictures (including some LH catering) Not as bad as earlier this year when we lost our (5 year old) video camera that I had not backed up for 6+ months. Its not the camera but the content that really hurts.
Aug 15, 2012, 10:34 am
#59
Join Date: Aug 2012
Posts: 2
Contacted Tegels Lost & Found today, (their number is 0049 3041 0123 15 by the way) but no luck again. Tried calling Lufthansa at Tegel on 0049 3088 7565 10 as well but they never seem to answer.
Still can't fathom the ridiculousness of how it could take over 12 hours before I could get in contact with Lufthansa about the whole thing despite realizing I had left the iPad just five minutes after landing.
Still can't fathom the ridiculousness of how it could take over 12 hours before I could get in contact with Lufthansa about the whole thing despite realizing I had left the iPad just five minutes after landing.