M&M Flight Award Booking - FAQ and Help Thread
#871
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
The pricing seems correct, but not for the reason given (+20k for MUC-FRA).
The +20k have to be for SEA-YYZ-YYT (oneway domestic C = 20k), because otherwise your inbound would have too many legs (4 instead of the 3 allowed) AND it would include a sidetrip (YYZ-YYT-YYZ) which is not allowed.
The +20k have to be for SEA-YYZ-YYT (oneway domestic C = 20k), because otherwise your inbound would have too many legs (4 instead of the 3 allowed) AND it would include a sidetrip (YYZ-YYT-YYZ) which is not allowed.
#872
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,724
Too many segments (surface sector counts too IIRC) and two stops plus turnaround, definitely 1 stop too many. Lucky this got ticketed. YMMV.
Last edited by demue; Jun 30, 2019 at 8:07 pm
#873
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
Over at VFT (for the German speakers) the following information is available (apparently from a [then] LH employee):
https://www.vielfliegertreff.de/mile...e-fluegen.html
#874
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,724
So far the rules have been one stop, one turnaround, 3 segments each direction. Along those lines.
I would still consider that itinerary a lucky break. I have a booking SIN-MXP(stop) LIN-FRA-LEJ(turnaround) VIE-AMS-SIN and wanted to have LEJ-VIE as part of the itinerary with a stop in VIE. Rejected as 2nd stop in VIE is not permitted and I did HUACA. YMMV.
I would still consider that itinerary a lucky break. I have a booking SIN-MXP(stop) LIN-FRA-LEJ(turnaround) VIE-AMS-SIN and wanted to have LEJ-VIE as part of the itinerary with a stop in VIE. Rejected as 2nd stop in VIE is not permitted and I did HUACA. YMMV.
#875
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
- one stopover in each direction (one on the outbound and one on the inbound) on returns, but not in the originating region. Both stopovers in addition to your point of turnaround.
- zero stopovers on awards within one region
- zero stopovers on oneways
- 2 segments per direction for awards within 1 region
- 3 segments per direction for awards between 2 regions
- 4 segments per direction for awards between 3 or more regions
#876
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
So far the rules have been one stop, one turnaround, 3 segments each direction. Along those lines.
I would still consider that itinerary a lucky break. I have a booking SIN-MXP(stop) LIN-FRA-LEJ(turnaround) VIE-AMS-SIN and wanted to have LEJ-VIE as part of the itinerary with a stop in VIE. Rejected as 2nd stop in VIE is not permitted and I did HUACA. YMMV.
I would still consider that itinerary a lucky break. I have a booking SIN-MXP(stop) LIN-FRA-LEJ(turnaround) VIE-AMS-SIN and wanted to have LEJ-VIE as part of the itinerary with a stop in VIE. Rejected as 2nd stop in VIE is not permitted and I did HUACA. YMMV.
Per passenger receipt this is the routing:
MUC LH X/YTO AC YHZ AC YDF0.00/-YYT AC YTO LH X/FRA LH MUC0.00
Fare base is IXX112T
Did you end up getting your itin booked with the LEJ-VIE segment? Is there maybe an issue around backtracking LEJ-VIE-AMS?
Last edited by cas_de; Jul 1, 2019 at 10:13 am
#877
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,724
It's a little more complex than that:
- one stopover in each direction (one on the outbound and one on the inbound) on returns, but not in the originating region. Both stopovers in addition to your point of turnaround.
- zero stopovers on awards within one region
- zero stopovers on oneways
- 2 segments per direction for awards within 1 region
- 3 segments per direction for awards between 2 regions
- 4 segments per direction for awards between 3 or more regions
I'll need to see if it is worth it having them touch the itinerary to add LEJ-VIE in Biz at this stage as I don't want to loose those SQ segments due to some mistake when reissuing or so. Not all agents are created equal skill wise as we all know . I already bought the LEJ-VIE (in Eco) anyways. Thanks for the pointers, next time I'll do a better job maximising the redemption .
Last edited by demue; Jul 2, 2019 at 12:18 am
#878
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
https://www.miles-and-more.com/row/e...ght-award.html
When did the online booking engine became so user unfriendly?
Is it not compatible with Chrome? I can't seem to go past "Search Flights"
When did the online booking engine became so user unfriendly?
Is it not compatible with Chrome? I can't seem to go past "Search Flights"
#879
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
When the "new, improved" M&M homepage went live in April this year. There is a dedicated thread on it here.
It went from bad to worse last week. Try using it in incognito / private mode with various browsers. Every other day, another browser will work.
It went from bad to worse last week. Try using it in incognito / private mode with various browsers. Every other day, another browser will work.
#880
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,607
So is there no other way of browsing and checking award flights? I don't know how many of you enjoy wasting wads of time on the excreta that Miles & More has now become but I truly hate it and I wish I had invested my efforts in another programme. Apart from ANA, is there another way of checking award availability on Star Alliance? Then I will call my request in, hoping that I land on an agent who is both willing and competent.
#881
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
https://www.miles-and-more.com/row/e...ght-award.html
When did the online booking engine became so user unfriendly?
Is it not compatible with Chrome? I can't seem to go past "Search Flights"
When did the online booking engine became so user unfriendly?
Is it not compatible with Chrome? I can't seem to go past "Search Flights"
#882
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
So is there no other way of browsing and checking award flights? I don't know how many of you enjoy wasting wads of time on the excreta that Miles & More has now become but I truly hate it and I wish I had invested my efforts in another programme. Apart from ANA, is there another way of checking award availability on Star Alliance? Then I will call my request in, hoping that I land on an agent who is both willing and competent.
#883
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,607
I don't even know what incognito mode is, how to use it or even if it works on a Mac. So, if we want to make short notice bookings at the moment we are stuffed. What about normal people, capable of using a computer to book things, but who might not necessarily be capable of, or even want to, engaging in stupid acrobatics in IT?
#884
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
So is there no other way of browsing and checking award flights? I don't know how many of you enjoy wasting wads of time on the excreta that Miles & More has now become but I truly hate it and I wish I had invested my efforts in another programme. Apart from ANA, is there another way of checking award availability on Star Alliance? Then I will call my request in, hoping that I land on an agent who is both willing and competent.
I don't even know what incognito mode is, how to use it or even if it works on a Mac. So, if we want to make short notice bookings at the moment we are stuffed. What about normal people, capable of using a computer to book things, but who might not necessarily be capable of, or even want to, engaging in stupid acrobatics in IT?
#885
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,607
Thanks very much, cas. Sorry about this, but I get more and more fed up with Lufthansa and its rubbish with each passing day.
I'm at the point right now where I wish they would just close this programme down and give us normal frequent flyers 3 years to use the miles. For their highest frequent travelers they could make a special arrangement, and then open a new programme, ŕ la easyJet, where they invite the people to join who are more interesting financially for them.
I'm at the point right now where I wish they would just close this programme down and give us normal frequent flyers 3 years to use the miles. For their highest frequent travelers they could make a special arrangement, and then open a new programme, ŕ la easyJet, where they invite the people to join who are more interesting financially for them.