M&M Flight Award Booking - FAQ and Help Thread
Dec 31, 2018, 8:09 am
#751
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
new to booking M&M awards. FRA-CHC-FRA 4/9-5/1. TONS of availability in coach when looking for one-ways .... NOTHING at all when looking for r/t. It always only shows business awards ... for many days where it shows perfectly fine availability o/w. Any idea what is going on and how to avoid this? Looks like taxes come out cheaper on the r/t so I want to avoid booking 2 o/w s.
Dec 31, 2018, 8:52 am
#752
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,124
you have to call in, the award booking engine is often buggy. Agents can do things easier and there is no call in surcharge. 
Jan 17, 2019, 10:06 pm
#753
Join Date: Feb 2018
Posts: 245
Hello. I understand the fee for cancelling an award ticket is €50. However if the amount paid for the booking is less than €50, do they actually charge you the difference, or do they simply only refund the miles and not the cash amount paid.
For example, a flight with EVA Air in Taiwan is only €10 + 15,000 miles. If I were to cancel, would they simply not refund any funds, but give me all my miles back?
For example, a flight with EVA Air in Taiwan is only €10 + 15,000 miles. If I were to cancel, would they simply not refund any funds, but give me all my miles back?
Jan 17, 2019, 11:23 pm
#754
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
You pay EUR 50 to get the miles and "taxes" back, no matter how much the "taxes" were initially.
It is always two separate transactions on your credit card - first the charge for the cancellation fee and then the refund of the "taxes" paid initially.
It is always two separate transactions on your credit card - first the charge for the cancellation fee and then the refund of the "taxes" paid initially.
Jan 21, 2019, 8:12 am
#755
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
can someone tell me what might be wrong here? 292k Miles in account through hosehold sharing ... trying to book a 50k award ticket. After entering the payment details I am getting:
The following problem has occurred:
The following problem has occurred:
- An error occured while processing the redemption with the frequent flyer number provided (1332 - 2415)
Jan 21, 2019, 8:30 am
#756
Join Date: Sep 2013
Posts: 2,186
can someone tell me what might be wrong here? 292k Miles in account through hosehold sharing ... trying to book a 50k award ticket. After entering the payment details I am getting:
The following problem has occurred:
The following problem has occurred:
- An error occured while processing the redemption with the frequent flyer number provided (1332 - 2415)
Jan 21, 2019, 3:07 pm
#757
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,124
How are you sharing? Pooling is only allowed if all accounts are located in Germany... booking from a pool is also possible if you call in.
Jan 22, 2019, 3:31 am
#759
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
oh yes. So I called in ... 1 hour ... they can't book it either ... same error. So I hang up and check my Email ... and they now issued 2 tickets for the same route, the same day ... oh great! after they told me they couldn't get it to work either. Had to call again to tell them to cancel one of the two. They said they did that ... still showing both .... will check again tomorrow morning!
well ... I have an address in Germany as well and my M&M account is registered to that address ... so that's not an issue
well ... I have an address in Germany as well and my M&M account is registered to that address ... so that's not an issue
Jan 22, 2019, 4:41 am
#760
Join Date: Jan 2003
Location: London, UK
Posts: 5,653
I've not tried calling yet, but does anyone know if it's possible to book Premium Economy awards on Air New Zealand?
I've checked on ExpertFlyer, and there's availability in 'A' class on the dates that I want, but just wondering if I'm going to get some kind of 'computer says no' response back.
I've checked on ExpertFlyer, and there's availability in 'A' class on the dates that I want, but just wondering if I'm going to get some kind of 'computer says no' response back.
Jan 22, 2019, 5:24 am
#761
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
I've not tried calling yet, but does anyone know if it's possible to book Premium Economy awards on Air New Zealand?
I've checked on ExpertFlyer, and there's availability in 'A' class on the dates that I want, but just wondering if I'm going to get some kind of 'computer says no' response back.
I've checked on ExpertFlyer, and there's availability in 'A' class on the dates that I want, but just wondering if I'm going to get some kind of 'computer says no' response back.
Jan 22, 2019, 8:22 am
#762
Join Date: Sep 2013
Posts: 2,186
Jan 28, 2019, 5:27 pm
#764
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,605
Why are the taxes so ridiculously high for one-way business-class bookings from the USA? San Diego to Geneva I am being quoted 52000 Mi + 611 Euros taxes. Economy and economy Plus yield taxes of about 230 euros, which is more reasonable
Jan 29, 2019, 9:09 am
#765
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,524
They changed a few months ago and are now ludicrously high. I used to book two one-ways (ie EU-US, and back) to give more flexibility but that isn’t an option anymore.
