'Baggage Excellence' Campaign: carry on rules check/enforcement [feedback]
Jul 13, 2018, 10:52 am
#511
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,103
I'm with the OP. Lufthansa is one of the most rigid when it comes to carryons in premium cabins. For that reason they are far down on my list of preferred carriers. Shame because I do like the onboard service quite a bit.
Jul 13, 2018, 11:38 am
#512
Join Date: Apr 2005
Location: ATL
Posts: 802
I tend to agree with you. I still fly them but only if I do not have to check in at the counter. I have had a similar problem with BA.
Jul 13, 2018, 11:56 am
#513
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,421
What airport are you departing from? I do not excuse it but in the USA I have (and friends have) noticed different airports have different levels of enforcement and it probably stems from whomever is the shift manager.
I remember being very wary flying LH business class but nobody said a word about my carry-on which is definitely at the max for a US carrier and typically over 30 pounds. Sounds like maybe I got lucky (LAX, and DXB).
I remember being very wary flying LH business class but nobody said a word about my carry-on which is definitely at the max for a US carrier and typically over 30 pounds. Sounds like maybe I got lucky (LAX, and DXB).
Jul 13, 2018, 12:04 pm
#514
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
That said, I believe LH is the only airline that has ever made me put my (very compliant) carry-on into a sizer, and it's happened at a few different airports. It always fits.
Jul 13, 2018, 2:03 pm
#515
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
In all seriousness, by your own words you've handed Lufthansa your money over a dozen times. I'm not sure why you'd expect them to change their policies if you're not challenging their policies at the point of sale.
Jul 13, 2018, 6:17 pm
#516
Join Date: May 2005
Programs: spg
Posts: 6
While I have given them my money dozens of times, there were a couple hundred times I went out of my way to not give them my money. The purpose of this post is to warn other business travelers, so they don’t suffer the same way. LH spends a lot of time trying to improve the experience, but they just miss the boat on this fundamental topic when compared to other competitor experiences. Besides BA, AA is 40 lbs per item, KLM is 26 pounds, Delta is not limited by weight, etc.
I understand the certification/safety argument, but I don’t buy it relative to the experience with others. If I had a choice between Uber and Lyft, but Lyft made me wear a helmet in their car then, yes, Lyft would be safer, but way way off from an expected norm in the industry.
I experience this this at almost every airport. US, Europe, India. They often ask at the check in desk, but also at the gate.
Today they asked at the at the desk and the gate. Ironic, since I am flying in a 747 First cabin where I have a massive storage locker at ground level (not overhead).
After scanning my ticket at the gate today the gate agent had the audacity to tell me I could repack my bag to take 4kg away there in the jetway. While barking over and over that “everyone must follow the rules”. ...?? I’m going to spread my dirty underwear out right there in the middle of the boarding process??
in contrast, Emirates and Etihad have very similar weight policies, but in over 100 flights with them I’ve never been asked to weigh a carry on bag in business or first.
I understand the certification/safety argument, but I don’t buy it relative to the experience with others. If I had a choice between Uber and Lyft, but Lyft made me wear a helmet in their car then, yes, Lyft would be safer, but way way off from an expected norm in the industry.
I experience this this at almost every airport. US, Europe, India. They often ask at the check in desk, but also at the gate.
Today they asked at the at the desk and the gate. Ironic, since I am flying in a 747 First cabin where I have a massive storage locker at ground level (not overhead).
After scanning my ticket at the gate today the gate agent had the audacity to tell me I could repack my bag to take 4kg away there in the jetway. While barking over and over that “everyone must follow the rules”. ...?? I’m going to spread my dirty underwear out right there in the middle of the boarding process??
in contrast, Emirates and Etihad have very similar weight policies, but in over 100 flights with them I’ve never been asked to weigh a carry on bag in business or first.
Jul 13, 2018, 7:39 pm
#517
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
OP, your rude vocabulary is totally unacceptable, no matter how often you travel or how much you pay for your flight. And a word of advice, why don't you just buy another carry on bag, Lufthansa allows TWO carry on bags in Business Class. This way you will have over 35 pounds of weight in total. You're welcome.
Jul 13, 2018, 9:48 pm
#518
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
Jul 14, 2018, 12:53 am
#520
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
What bag do you usually use as a carry on? I am asking as I have been LH SEN for a while, with 50-100 segments per year, and have never, literally never been asked to weigh my carry-on. And I rarely ever check bags.
One of the bags I like to use is a 46 liter carry on, with tons of space and often overweight:
https://www.worldshop.eu/de/product/...?p=oyvWQNbQFkQ
Jul 14, 2018, 4:22 am
#521
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,146
I may not be an extreme frequent flyer, but I have gotten around a bit. And neither on LX nor on LH I’ve been once, in the last 15 years, asked to weight my (usually two) carryons. And they have been 1-3 kg above the limit sometimes.
I remember a particular scene in MUC recently when I was flying to Zurich together with a *G on an ERJ190, i.e very limited overhead space. I (m&m base card was stuck in my reservation and I don’t have any other high status) was carrying the hand luggage for the *G (they are allowed two pieces) and would have explained so if necessary during boarding, but I was not even asked or looked at!
I might just be lucky or you may be unlucky, but my experience is a lot different than yours.
I remember a particular scene in MUC recently when I was flying to Zurich together with a *G on an ERJ190, i.e very limited overhead space. I (m&m base card was stuck in my reservation and I don’t have any other high status) was carrying the hand luggage for the *G (they are allowed two pieces) and would have explained so if necessary during boarding, but I was not even asked or looked at!
I might just be lucky or you may be unlucky, but my experience is a lot different than yours.
Jul 14, 2018, 8:22 am
#522
Join Date: Jan 2009
Location: DUS
Programs: United-1K+2MM, Bonvoy-LifetimeGold,IHG-Diamond-Ambassador
Posts: 355
???????
Do I understand this correctly?
This thread is about an airline that enforces carry on weight wich is clearly written in their carry on policy?
If yes why is someone flying with that airline when he or she doesn't be ok with this policy?
This thread is about an airline that enforces carry on weight wich is clearly written in their carry on policy?
If yes why is someone flying with that airline when he or she doesn't be ok with this policy?
Jul 14, 2018, 8:46 am
#523
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
Without endorsing OP's rant, I must say that it is less than ideal for LH to publish an overly strict carry-on weight limit, and then enforce it only randomly. It creates considerable uncertainty whether you will be able to carry-on a normal sized but technically non-compliant bag. But LH is hardly the only non-US carrier to do this.
BTW, to my knowledge, no major US carrier imposes a weight limit on carry-ons. The limits are all based on physical dimensions.
BTW, to my knowledge, no major US carrier imposes a weight limit on carry-ons. The limits are all based on physical dimensions.
Jul 14, 2018, 8:50 am
#524
Join Date: Sep 2008
Posts: 7,875
Have you seen the locker in first-class?
Jul 14, 2018, 8:59 am
#525
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
zappa42... for premium pax I expect the published hand baggage allowances are ‘guidance’ only. If you are taking a few kg over it shouldn’t be an issue.