confused : exec. bonus ?

Old Mar 7, 11, 9:26 am
  #1  
Original Poster
 
Join Date: Oct 2010
Posts: 53
confused : exec. bonus ?

Hi

15 / 02 : I make 2 flights
And I reach FTL , ++35k miles, on the first flight
So for the second flight I get my exec. bonus ( after I did a mileage request online on 26/02 )

16/02 : 2 flights : no exec. bonus
17/02 : 3 flights : no exec. bonus

22/02 : 2 flights : 2 * exec. bonus

I called M&M : first attempt : The staff says I am correct and advises me to sent email. ( I had the feeling he had no clue how to help me, so ...)

second attempt : the staff member understands but need to call help from a collegue, after minutes of waiting he comes with the reason :

I reached officially FTL on 21/02 , although when I count the miles I reach >35k on 15/02 , and he also told me that is correct, but because officially on 21/02 , I did not recieve exec. bonus for 16 and 17 februari.

I recieved the exec bonus for the second flight on 15/02 because I did a mileage request after 21/02.

Is this standard procedure?
or incompetent staff ? - the first guy on the phone told me it depends on the carrier, I told him look at 22/02 same carrier and exec. bonus , then he told me it depends on what class , it was first
To bad M&M staff in call stations are just young kids who speak multiple languages but have no clue what there business is about, in my opinion.
they need some 'flyertalk reading' in there training
2stepsahead is offline  
Old Mar 7, 11, 9:35 am
  #2  
Moderator: Lufthansa Miles & More forum
 
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,780
In my experience it is the day you pass the threshold that counts, not the day it is granted in the system. However I'd not really bother about the executive bonus unless it is a significant amount, because it is too much of a hassle to sort things out with the call center agents. Sometimes a friendly letter by snail mail does the trick, though.
totti is offline  
Old Mar 7, 11, 11:16 am
  #3  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by totti View Post
In my experience it is the day you pass the threshold that counts, not the day it is granted in the system...
absolutely correct!
sentom is offline  
Old Mar 7, 11, 11:41 am
  #4  
 
Join Date: Mar 2005
Location: JFK/ LGA and STR, Germany
Programs: LH SEN, BA Gold, DL Silver
Posts: 270
But also the date of crediting a flight (not the flight date!) is considered.

When I achivied my FTL years ago, I did a retro credit for some missing flights after achivieving FTL, the flight dates were in the time before getting FTL. I received for the retro credited flight the executive bonus anyway.

taigatrommel
taigatrommel is offline  
Old Mar 7, 11, 12:06 pm
  #5  
AHN
 
Join Date: Apr 2009
Location: BGO
Programs: SK EBG
Posts: 645
Originally Posted by 2stepsahead View Post
I reached officially FTL on 21/02 , although when I count the miles I reach >35k on 15/02 , and he also told me that is correct, but because officially on 21/02 , I did not recieve exec. bonus for 16 and 17 februari.

I recieved the exec bonus for the second flight on 15/02 because I did a mileage request after 21/02.

Is this standard procedure?
or incompetent staff ?
Exactly the same happened to me when I became FTL in 2009. I did not get executive bonus for flights taken after I crossed the threshold but before my status was changed. On the other hand, I did get executive bonus for a flight I took before reaching the threshold but which credited after my status had changed to FTL.

Here is M&M's explanation:

The Executive Bonus is allocated once you have been assigned the Frequent Traveller Status. As you achieved the status on 18 August 2009, you are entitled to the extra miles from that date onwards. The reason why you received the bonus mileage for your flight from 17 August 2009 is that it was transferred to your Miles & More account on 20 August 2009. Please understand that we cannot credit the Executive Bonus for flights that took place before your nomination.
AHN is offline  
Old Mar 8, 11, 2:40 am
  #6  
 
Join Date: Oct 2010
Programs: LH SEN
Posts: 15
Originally Posted by 2stepsahead View Post
the first guy on the phone told me it depends on the carrier
That is generally correct, so be aware of it when you make your future bookings! There are carriers in Star Alliance where you will not get the exec. bonus. Even if you book an LH ticket, but if you end up flying on a TG or SA flight, you will only get the miles, not the bonus.
(But in your case you seem to have selected a "bonusable" carrier, otherwise you would not have gotten the bonus on 22.02.. There must be a process problem at MM).
krelle1 is offline  
Old Nov 10, 12, 8:26 am
  #7  
 
Join Date: Oct 2002
Location: Stuttgart, Germany
Programs: Too many...and an Amanjunkie
Posts: 1,594
confused : exec. bonus ?

The above answer is in full contrast to the mail I received today after complaining that exec bonus was not granted on some LX flights after passing the FTL threshold. The M&M mail states that exec bonus will only be granted AFTER the FTL card had been ISSUED (which happened two months after I should have reached FTL because my qualifying TAM flight in C then wasn't credited automatically and took a while to be manually credited by LH). What did they smoke or is there a new policy ?
ngfan is offline  

Thread Tools
Search this Thread
Search Engine: