Christmas Greetings from M&M in 2010
#17
Join Date: Jan 2007
Location: WRO
Programs: LH SEN, UA 1K, MR Platinum, BW Gold, HH Silver
Posts: 281
He is a great guy.. .makes much better job than whole LO crew based in WRO.... not to mention airport crew.
The easiest way to find Łukasz is weekday departure around 1-2PM when MUC, FRA and DUS arrive and departure.
I did not expect any other FT guy from WRO except my brother who is not local guy any more.
Lounge meeting ? My next flight is on Jan 4th.
Cheers,
Tomek
Last edited by tomekp; Dec 28, 2010 at 4:25 am
#18
Moderator, SkyTeam and Germany
Join Date: Sep 2001
Location: FRA/STR/NUE
Programs: BA, LH, KL, EY, IHG, Marriott, Hyatt, Hilton, Radisson
Posts: 5,945
I also got the greeting card mentioned in the first post.
I remember that as a german SEN I always got a christmas card that was machine printed and signed. As HON I got a card on the first day after christmas - but it did not have any seasons greetings or good wishes but only the message you've flown a lot in 2010, we hope you'll fly a lot in the 365 days of 2011 also. Very strange message IMO and very strange that they did not include seasons greeting.
As far as I heard from long time HONs the history of sending out very exclusive birthday and christmas present towards the 2010 birthday key fob and non christmas-card is very telling about the HON Circle programs enhancements of the past years.
HON Circle is not an exclusive program anymore. Let's see, what LH management can "enhance" in the future. What's left? Number of evouchers, award booking guarantee, limousine service or lounges/First Terminal in FRA or MUC...? We'll see...
I remember that as a german SEN I always got a christmas card that was machine printed and signed. As HON I got a card on the first day after christmas - but it did not have any seasons greetings or good wishes but only the message you've flown a lot in 2010, we hope you'll fly a lot in the 365 days of 2011 also. Very strange message IMO and very strange that they did not include seasons greeting.
As far as I heard from long time HONs the history of sending out very exclusive birthday and christmas present towards the 2010 birthday key fob and non christmas-card is very telling about the HON Circle programs enhancements of the past years.
HON Circle is not an exclusive program anymore. Let's see, what LH management can "enhance" in the future. What's left? Number of evouchers, award booking guarantee, limousine service or lounges/First Terminal in FRA or MUC...? We'll see...
#19
Join Date: Apr 2002
Location: Tbingen, Germany
Posts: 2,732
I also got the greeting card mentioned in the first post.
I remember that as a german SEN I always got a christmas card that was machine printed and signed. As HON I got a card on the first day after christmas - but it did not have any seasons greetings or good wishes but only the message you've flown a lot in 2010, we hope you'll fly a lot in the 365 days of 2011 also. Very strange message IMO and very strange that they did not include seasons greeting.
As far as I heard from long time HONs the history of sending out very exclusive birthday and christmas present towards the 2010 birthday key fob and non christmas-card is very telling about the HON Circle programs enhancements of the past years.
HON Circle is not an exclusive program anymore. Let's see, what LH management can "enhance" in the future. What's left? Number of evouchers, award booking guarantee, limousine service or lounges/First Terminal in FRA or MUC...? We'll see...
I remember that as a german SEN I always got a christmas card that was machine printed and signed. As HON I got a card on the first day after christmas - but it did not have any seasons greetings or good wishes but only the message you've flown a lot in 2010, we hope you'll fly a lot in the 365 days of 2011 also. Very strange message IMO and very strange that they did not include seasons greeting.
As far as I heard from long time HONs the history of sending out very exclusive birthday and christmas present towards the 2010 birthday key fob and non christmas-card is very telling about the HON Circle programs enhancements of the past years.
HON Circle is not an exclusive program anymore. Let's see, what LH management can "enhance" in the future. What's left? Number of evouchers, award booking guarantee, limousine service or lounges/First Terminal in FRA or MUC...? We'll see...
What enhancements are you talking about ? The closing of the Kassel Service Centre - yes that is really sour because Berlin sucks unfortunately more often than not - and in addition there is a serious attitude problem - the discontinuation of UA as HON miles - the reduction of Exec Bonus from 50 to 25 % - this should was all clear before you decided to whack out 11 or so K of for a shiny card. If you now feel shortchanged - sorry but that is though luck because you have not realized that HON is a tool for frequent flyers - and as Murphy already said the more you fly the more likely there is something that can and will go wrong and this is where HON kicks in - because more often than not it will ease the pain - it will help you when you arrive in foreign places - mostly eastwards which is my main direction and also assist on the return. Thus one needs to valuate the service promise on beforhand if it fits with your requirements rather than moan on feeling shortchaged on issues that were never communicated.
Cheers
Thomas
#20
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,001
My first year as FTL (2000) I got a upgrade voucher on any LH/OS flight as a xmas present. As US based SEN I got the famous 20% off award vouchereach year 2006-2008. This year I got a birthday card and only the email for xmas.
BTW LH PR also only sends email greeting cards to the media. I'm on their mailing list too
BTW LH PR also only sends email greeting cards to the media. I'm on their mailing list too
#21
Moderator, SkyTeam and Germany
Join Date: Sep 2001
Location: FRA/STR/NUE
Programs: BA, LH, KL, EY, IHG, Marriott, Hyatt, Hilton, Radisson
Posts: 5,945
With all respect - it was never -from day 1 - communicated in any HON literature that there would be fancy birthday presents and snazzy Christmas gift - yes it was nice to have but to take it for granted is a tad rich.
What enhancements are you talking about ? The closing of the Kassel Service Centre - yes that is really sour because Berlin sucks unfortunately more often than not - and in addition there is a serious attitude problem - the discontinuation of UA as HON miles - the reduction of Exec Bonus from 50 to 25 % - this should was all clear before you decided to whack out 11 or so K of for a shiny card. If you now feel shortchanged - sorry but that is though luck because you have not realized that HON is a tool for frequent flyers - and as Murphy already said the more you fly the more likely there is something that can and will go wrong and this is where HON kicks in - because more often than not it will ease the pain - it will help you when you arrive in foreign places - mostly eastwards which is my main direction and also assist on the return. Thus one needs to valuate the service promise on beforhand if it fits with your requirements rather than moan on feeling shortchaged on issues that were never communicated.
Cheers
Thomas
What enhancements are you talking about ? The closing of the Kassel Service Centre - yes that is really sour because Berlin sucks unfortunately more often than not - and in addition there is a serious attitude problem - the discontinuation of UA as HON miles - the reduction of Exec Bonus from 50 to 25 % - this should was all clear before you decided to whack out 11 or so K of for a shiny card. If you now feel shortchanged - sorry but that is though luck because you have not realized that HON is a tool for frequent flyers - and as Murphy already said the more you fly the more likely there is something that can and will go wrong and this is where HON kicks in - because more often than not it will ease the pain - it will help you when you arrive in foreign places - mostly eastwards which is my main direction and also assist on the return. Thus one needs to valuate the service promise on beforhand if it fits with your requirements rather than moan on feeling shortchaged on issues that were never communicated.
Cheers
Thomas
But I do find it very strange how LH moves the HON programm from what it had been to what it is now. And not even getting a christmas card is one of the clear signs to see about those "enhancements". BTW, I don't really care about getting a personal christmas card - but in my business all of our active customers got handwritten cards and I feel LH could create a lot of goodwill by sending out some to their frequent travellers instead of that crap "we hope to see you alot onboard our planes in the next 365 days" message on a mass-mail stamped printed matter.
#22
Join Date: Jan 2010
Location: In transit TATL
Posts: 229
In various threads tcswede and others have (correctly, in my experience) reiterated that responsive service when things go wrong is one of the most important, and unwritten, benefits of the HON program.
On the other hand I agree strongly with ralfkrippner's point about mass-mailed "season's greetings". Others will have their own preferences but if LH is going to send out greetings at this time of year, I'd like to see a card that says Merry Christmas/Frohe Weihnachten, not some politically-correct, gelded verbiage.
Then again why not save the postage on all the greeting cards and trinkets and put the money toward re-opening Kassel? Or (perhaps impractical in cities with huge numbers of HONs and SENs) do as the LH regional sales director in my area did: hold what one used to call a Christmas party to thank good customers and A* colleagues and to give folks the chance to chat about LH in a congenial setting.
On the other hand I agree strongly with ralfkrippner's point about mass-mailed "season's greetings". Others will have their own preferences but if LH is going to send out greetings at this time of year, I'd like to see a card that says Merry Christmas/Frohe Weihnachten, not some politically-correct, gelded verbiage.
Then again why not save the postage on all the greeting cards and trinkets and put the money toward re-opening Kassel? Or (perhaps impractical in cities with huge numbers of HONs and SENs) do as the LH regional sales director in my area did: hold what one used to call a Christmas party to thank good customers and A* colleagues and to give folks the chance to chat about LH in a congenial setting.
#23
Suspended
Original Poster
Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
My first year as FTL (2000) I got a upgrade voucher on any LH/OS flight as a xmas present. As US based SEN I got the famous 20% off award vouchereach year 2006-2008. This year I got a birthday card and only the email for xmas.
BTW LH PR also only sends email greeting cards to the media. I'm on their mailing list too
BTW LH PR also only sends email greeting cards to the media. I'm on their mailing list too
Right, in the good old days we got many things. In these days we get nothing. How bad can M&M go?
#24
Join Date: Apr 2007
Location: Switzerland
Programs: LX HON, Radisson Platinum, Hilton Gold
Posts: 476
Sometimes I don't see the problems people seem to have.
Greetings
Florian, a lowly BD*G+
#25
Join Date: Apr 2002
Location: Tbingen, Germany
Posts: 2,732
Thomas, I don't see where I am moaning about beeing shortchanged. I certainly don't feel that way. And I really don't like that you post personal assumptions about me or my travel pattern.
But I do find it very strange how LH moves the HON programm from what it had been to what it is now. And not even getting a christmas card is one of the clear signs to see about those "enhancements". BTW, I don't really care about getting a personal christmas card - but in my business all of our active customers got handwritten cards and I feel LH could create a lot of goodwill by sending out some to their frequent travellers instead of that crap "we hope to see you alot onboard our planes in the next 365 days" message on a mass-mail stamped printed matter.
But I do find it very strange how LH moves the HON programm from what it had been to what it is now. And not even getting a christmas card is one of the clear signs to see about those "enhancements". BTW, I don't really care about getting a personal christmas card - but in my business all of our active customers got handwritten cards and I feel LH could create a lot of goodwill by sending out some to their frequent travellers instead of that crap "we hope to see you alot onboard our planes in the next 365 days" message on a mass-mail stamped printed matter.
my post was not drected at you personally - my apologies as this certainly was not my itention - but it was a generalization for some posters here on te LH board that continously feed the perception that they now as HON - should have LH fall over backwards for them - so that they feel pampered and HONoured enough - whatebver their vice is.
For many years a common missperception IMHO has been that LH HON is about gooddies - such as upgrades / lounge access etc - and what many forget the primary benefit is when something hits the fan.
This is were HON kicks in - it is to ease the pain when Murphy kicks in - nothing more and nothing less- and of course the more you fly the more likely there is someting bound to happen which is not what you expected - again that is the real benefit apart from easing the pain in general when travelling with the LH Integrated carriers.
Cheers
Thomas
#26
Join Date: Apr 2009
Location: BGO
Programs: SK EBG
Posts: 645
For me the problem with these printed Christmas (and birthday) cards is that real money is spent on something that does not give me anything, because it is neither useful for me nor an indication that anybody thought of me. It is neither personal nor valuable, so an e-mail would be just as good without costing much. A signed card at least has the merit of (presumably) human interaction, a sign that somebody is aware of your existence.
#27
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Perhaps Cessna HONs aren't that high up in LH's priority after all ? What a shocker !
Last edited by Rambuster; Dec 29, 2010 at 5:11 pm
#28
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,500
#29
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
When I became HON I did not expect anything on top of the spelled out benefits and so each extra (e.g. invites, gifts) was very much appreciated as a nice attention. Getting one attention doesn't define a standard for the future however.
#30
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,500