423 cancelled but LH won't rebook my award ticket
Dec 21, 2010, 6:54 am
#1
Original Poster
Join Date: Sep 2005
Location: Boston, MA
Programs: BA Gold, VS Gold
Posts: 229
423 cancelled but LH won't rebook my award ticket
Hi,
I was supposed to fly home today on LH423 from BOS but it was cancelled. LH says that I need to call BD since that's who I booked my award ticket with.
Unfortunately I can't get through to BD and even then I'm not hopeful of them being able to re-book since the LH guy on the phone said that they will have to re-book into I inventory which I don't see being available before Christmas.
Does anyone have any suggestions on what to do? Or am I just out of luck.
Thanks
I was supposed to fly home today on LH423 from BOS but it was cancelled. LH says that I need to call BD since that's who I booked my award ticket with.
Unfortunately I can't get through to BD and even then I'm not hopeful of them being able to re-book since the LH guy on the phone said that they will have to re-book into I inventory which I don't see being available before Christmas.
Does anyone have any suggestions on what to do? Or am I just out of luck.
Thanks
Dec 21, 2010, 7:05 am
#2
Moderator, SkyTeam and Germany
Join Date: Sep 2001
Location: FRA/STR/NUE
Programs: BA, LH, KL, EY, IHG, Marriott, Hyatt, Hilton, Radisson
Posts: 5,946
If LH cancelled this flight they have to provide you with transportation to your destination. It makes no difference if you hold an award ticket or a paid ticket. bmi will probably not be able to provide you with a new booking for a flight on I class a few days before christmas.
Dec 21, 2010, 9:11 am
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,130
BD can help you in off hours, check the Bmi Board for the PTS number to call. However don't expect much, they are very busy with LHR closed.
Dec 21, 2010, 9:24 am
#4
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Doesn't the flight and PNR go into airport control on the day of the flight ?
Therefore LH should absolutely rebook you at earliest possibility in your ticketed cabin.
Therefore LH should absolutely rebook you at earliest possibility in your ticketed cabin.
Dec 21, 2010, 9:48 am
#5
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
Hi,
I was supposed to fly home today on LH423 from BOS but it was cancelled. LH says that I need to call BD since that's who I booked my award ticket with.
Unfortunately I can't get through to BD and even then I'm not hopeful of them being able to re-book since the LH guy on the phone said that they will have to re-book into I inventory which I don't see being available before Christmas.
Does anyone have any suggestions on what to do? Or am I just out of luck.
Thanks
I was supposed to fly home today on LH423 from BOS but it was cancelled. LH says that I need to call BD since that's who I booked my award ticket with.
Unfortunately I can't get through to BD and even then I'm not hopeful of them being able to re-book since the LH guy on the phone said that they will have to re-book into I inventory which I don't see being available before Christmas.
Does anyone have any suggestions on what to do? Or am I just out of luck.
Thanks
Dec 21, 2010, 10:22 am
#6
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,510
During the ash cloud LH changed rules a few times but eventually ended up with the following:
So if your have not started a journey award tickets could only be re-booked into award inventory.
However, in the current situation rules seem to have been relaxed. ^ According to the LH Goodwill Policy posted by oliver2002 in the sticky.
- For passengers beginning their journey, change of fare bucket/compartment is not permitted
- For passengers returning to their origin (going home), change of fare bucket within same compartment is permitted when booking new flight date (within a limited period)
So if your have not started a journey award tickets could only be re-booked into award inventory.
However, in the current situation rules seem to have been relaxed. ^ According to the LH Goodwill Policy posted by oliver2002 in the sticky.
Rebooking in any booking class within the same compartment is permitted!
