Problems earning M&M miles on ET

Old Oct 12, 10, 4:38 pm
  #1  
Original Poster
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 610
Problems earning M&M miles on ET

Hi folks,

I'm currently based in Juba, Southern Sudan, and have discovered that by far the cheapest and in some ways most convenient way to travel between my duty station and Germany is to go on ET. I'm traveling every six to eight weeks and obviously I'm keen to collect miles, preferably with M&M rather than with ET's own Sheba Miles program. So far, even though I have dutifully added my M&M number to the reservation and also keep showing the card at check-in (which at least in Frankfurt is now handled by LH staff), the miles have never posted automatically, so I've gotten used to mailing the boarding passes etc.

However, when I checked my account statement today, I've noted a new problem. My ticket JUB - ADD - FRA - ADD - JUB is booked in "L" class, which according to the M&M website should get me 100% of the distance miles. However, my account statement only shows 1,662 miles for the longer sectors and 500 miles for the shorter ones. It seems to me that M&M has only given me 50% of the distance miles. This has never happened to me before and I wonder what I'm supposed to do to rectify this.

To make matters more complicated, I bought an upgrade to business class on my return flight from FRA to ADD. ET still offers space available upgrades at check-in for 300 Euro, which I consider worthwhile for the night flight. I did send M&M the printout from ET showing that I had been re-booked into "C" class and that I had actually paid for that upgrade. Nevertheless, M&M has also only given me 50% of the distance miles for that flight.

What would you suggest? Any pointers would be most appreciated.

Last edited by Arnur; Oct 18, 10 at 4:39 pm
Arnur is offline  
Old Oct 13, 10, 9:15 pm
  #2  
Moderator: Asiana & Qantas Frequent Flyer
Aman Contributor Badge
 
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF SG, LH SEN, OZ D+, HH D, SPG P
Posts: 13,964
Nice place to be stationed. Must be fun watching the implementation of the peace agreement. And waiting for January.

The only way to rectify this is by talking to M&M and getting it fixed. It seems that this is all a manual process and this will only get better once ET has joined *A.

So hopefully your internet connection allows Skype and you can give LH a call to get this sorted (the EU and US compounds in Juba most probably have decent internet). Otherwise use the form on the website.
DownUnderFlyer is offline  
Old Oct 14, 10, 3:25 am
  #3  
Original Poster
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 610
Originally Posted by DownUnderFlyer View Post
Nice place to be stationed. Must be fun watching the implementation of the peace agreement. And waiting for January.
Exciting times, indeed.

Originally Posted by DownUnderFlyer View Post
The only way to rectify this is by talking to M&M and getting it fixed. It seems that this is all a manual process and this will only get better once ET has joined *A.
Thanks, I had hoped there might be another way rather than calling.

Originally Posted by DownUnderFlyer View Post
So hopefully your internet connection allows Skype and you can give LH a call to get this sorted (the EU and US compounds in Juba most probably have decent internet). Otherwise use the form on the website.
Yes, we do have decent internet. Unless it rains (it's satelite-based) or the generator breaks down.. :-)
Arnur is offline  
Old Oct 14, 10, 3:51 am
  #4  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 37,395
If you are interested I can send you the fax number of an M&M angel in Verl. Just PM me.
oliver2002 is offline  
Old Oct 14, 10, 5:35 am
  #5  
 
Join Date: Oct 2010
Posts: 2
Originally Posted by Arnur View Post
So far, even though I'm dutifully adding my M&M number to the reservation and also show the card at check-in (which at least in Frankfurt is now handled by LH staff), the miles have never posted automatically, so I've gotten used to mailing the boarding passes etc.
Same problem often occurs with Turkish Airlines... Just send in your boarding passes.

It seems to me that M&M has only given me 50% of the distance miles. This has never happened to me before and I wonder what I'm supposed to do to rectify this.
Contact Miles & More helpdesk. They are really very friendly and helpful. Seems to be a mistake by ET. L should earn 100% indeed.

To make matters more complicated, I bought an upgrade to business class on my return flight from FRA to ADD. ET still offers space available upgrades at check-in for 300 Euro, which I consider worthwhile for the night flight. I did send M&M the printout from ET showing that I had been re-booked into "C" class and that I had actually paid for that upgrade. Nevertheless, M&M has also only given me 50% of the distance miles for that flight.
Again: Miles & More helpdesk.

Either they will correct it or they will explain over which Miles & More abnormality You had stumbled...
TomRohwer is offline  
Old Oct 18, 10, 4:35 pm
  #6  
Original Poster
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 610
Issue resolved by M&M Helpdesk

I'm currently on leave in Germany and phoned the M&M helpdesk to sort out the matter. It took me two phone calls to get it resolved, but they admitted that L class should indeed earn 100% distance miles and that it was not credited automatically due to a software bug (which is now fixed). They did manually correct the account and also gave me 200% distance miles for the FRA-ADD sector which I had upgraded for cash. I feel the matter has been resolved quite nicely and competently. Now, if ET would become a full member of Star Team (allowing me to earn status miles), I would be very happy indeed (and continue to ignore the somewhat haphazard service on ET).
Arnur is offline  
Old Oct 18, 10, 5:00 pm
  #7  
Moderator: Asiana & Qantas Frequent Flyer
Aman Contributor Badge
 
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF SG, LH SEN, OZ D+, HH D, SPG P
Posts: 13,964
Originally Posted by Arnur View Post
Now, if ET would become a full member of Star Team (allowing me to earn status miles), I would be very happy indeed (and continue to ignore the somewhat haphazard service on ET).
You wish is our command:

http://www.flyertalk.com/forum/star-...join-star.html

Also, it is either Skyteam or Star Alliance. Only if they'd merge ( ) would we have Star Team.

Glad that everything was resolved so easily.
DownUnderFlyer is offline  
Old Oct 18, 10, 5:04 pm
  #8  
Original Poster
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 610
Originally Posted by DownUnderFlyer View Post
Prompt service, I like that. They said something to that effect in their on-board magazine, but it seemed to me that some processes needed improving..

Originally Posted by DownUnderFlyer View Post
Also, it is either Skyteam or Star Alliance. Only if they'd merge ( ) would we have Star Team.
See, that happens when a long-term Skyteam loyalists like me returns to the M&M family..
Arnur is offline  

Thread Tools
Search this Thread