The Miles and More Forum Biergarten Thread — Everybody is Welcome
Dec 26, 2010, 6:53 am
#196
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Dec 30, 2010, 8:13 am
#197
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,167
Has anyone filed an online retrospective mileage credit form over Christmas? How long has it taken them to add the miles or are there some major delays at the moment due to the weather?
Dec 30, 2010, 8:51 am
#198
Join Date: Apr 2009
Location: BGO
Programs: SK EBG
Posts: 645
It took three or four days to get miles from TK. It showed up as "pending verification by partner" in the account almost immediately, and then the miles were credit a few days later.
Dec 30, 2010, 4:28 pm
#199
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,167
I've waited over 10 days for mileage credit from a fully-integrated M&M airline and they've done jack all about it.
Pretty disappointing to to face such incompetence as one's first dealings with those behind M&M...
Pretty disappointing to to face such incompetence as one's first dealings with those behind M&M...
Dec 31, 2010, 1:57 am
#200
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
I am still waiting since Dec 10th with no luck. The mileage request originally showed up as "pending" and evenutally disappeared altogether. I am now attempting to get the miles via snail mail. I should note, all flights were on OS.
Since becoming FTL, it is interesting to note that none of my miles have posted directly as they should.
Since becoming FTL, it is interesting to note that none of my miles have posted directly as they should.
Dec 31, 2010, 3:19 am
#201
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
I am still waiting since Dec 10th with no luck. The mileage request originally showed up as "pending" and evenutally disappeared altogether. I am now attempting to get the miles via snail mail. I should note, all flights were on OS.
Since becoming FTL, it is interesting to note that none of my miles have posted directly as they should.
Since becoming FTL, it is interesting to note that none of my miles have posted directly as they should.
Jan 3, 2011, 1:26 pm
#202
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,167
Finally a reply today, asking me to send the original BP and recepits to them via snail mail because "Unfortunately, our software was unable to process your flight details."
Is this a PO Box or can I send something here using registered mail?
Miles & More
Postfach 1200
33409 Verl
Germany
Is this a PO Box or can I send something here using registered mail?
Miles & More
Postfach 1200
33409 Verl
Germany
Jan 3, 2011, 1:34 pm
#203
Join Date: Apr 2009
Location: BGO
Programs: SK EBG
Posts: 645
Finally a reply today, asking me to send the original BP and recepits to them via snail mail because "Unfortunately, our software was unable to process your flight details."
Is this a PO Box or can I send something here using registered mail?
Miles & More
Postfach 1200
33409 Verl
Germany
Is this a PO Box or can I send something here using registered mail?
Miles & More
Postfach 1200
33409 Verl
Germany
Jan 4, 2011, 8:04 am
#204
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,453
As it's now 10 days after my flight I've tried to retro-credit my (and my spouse's) miles..
Well.. thank you LH IT.. seems you're really, really.. well.. what should I do? I can't really send them snail mail right now as I'm around 12000km away from Germany, and fear the chance mail gets lost a bit too high..
Uploaded the LH IT joke here:
http://www.bilder-space.de/bilder/466f44-1294153875.jpg
Yes, it's now 3 days after new years eve, and your system tells me to wait at least 7 days after the flight before I can make a claim..
Tried with 2011 as date (23/12/2011) which of course didn't worked.. as the system doesn't even have any "manual additions".. what to do?
Bitte geben Sie ein gültiges Flugdatum ein (das Flugdatum muss mindestens 7 Tage und maximal 6 Monate zurückliegen).
Last edited by YuropFlyer; Jan 4, 2011 at 8:16 am
Jan 5, 2011, 1:10 am
#205
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Finally a reply today, asking me to send the original BP and recepits to them via snail mail because "Unfortunately, our software was unable to process your flight details."
Is this a PO Box or can I send something here using registered mail?
Miles & More
Postfach 1200
33409 Verl
Germany
Is this a PO Box or can I send something here using registered mail?
Miles & More
Postfach 1200
33409 Verl
Germany
Jan 7, 2011, 6:39 am
#207
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Came across a seatmap today where nearly entire cabin blocked for ASR 
Code:
SM LH 2239/E/20MARCDGMUC/V /S005/
SM LH 2239 E 20MAR CDGMUC E95
A C D F
M 3 / / I I 3 M
4 / / / / 4
5 / / V V 5
6 / / / / 6
7 / / I I 7
8 / / / / 8
9 / / . . 9
10 / / / / 10
11 / / I I 11
12 / / / / 12
14 E / / / / E 14
15 / / I I 15
16 / / / / 16
18 / / / / 18
A C D F
. AVAILABLE <> WING F GEN FACI K GALLEY E EXIT C COT
+ OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PET
/ RESTRICTED B BULKHEAD V PREF.SEAT X BLOCKED L TOILET U UMNR
() SMOKING D DEPORTEE UP UP-DECK Z NO FILM I INFANT R REAR
Jan 7, 2011, 7:18 am
#208
Join Date: Feb 2006
Location: TXL
Programs: LH SEN, BA Gold, A3 Silver
Posts: 81
As it's now 10 days after my flight I've tried to retro-credit my (and my spouse's) miles..
...
Yes, it's now 3 days after new years eve, and your system tells me to wait at least 7 days after the flight before I can make a claim..
Tried with 2011 as date (23/12/2011) which of course didn't worked.. as the system doesn't even have any "manual additions".. what to do?
Bitte geben Sie ein gültiges Flugdatum ein (das Flugdatum muss mindestens 7 Tage und maximal 6 Monate zurückliegen).
English: It's currently not possible to retroclaim miles online for flights in 2010, they are working on it and you can do it via snail mail in the meantime.
German e-mail text:
Liebe Miles & More Teilnehmerin, lieber Miles & More Teilnehmer,
vielen Dank für Ihre Anfrage.
Wir bedauern, dass es gegenwärtig nicht möglich ist, unter www.miles-and-more.com Flüge vom vergangenen Jahr einzugeben. Selbstverständlich setzen wir alles daran, den Fehler zu beheben. Gerne nehmen wir zwischenzeitlich Ihre Reisen auf. Für die Bearbeitung senden Sie uns bitte Kopien der Tickets oder Passenger Receipts und die Originalbordkarten. Unsere Anschrift lautet:
Miles & More
Postfach 1200
D-33409 Verl
Für Ihre Hilfe danken wir Ihnen.
Mit freundlichen Grüßen
Ihr Miles & More Service Team
Last edited by SwanlakeFTL; Jan 7, 2011 at 10:31 am Reason: Wrong language, sorry ...
Jan 7, 2011, 10:19 am
#209
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Posted on Lufthansa Facebook page:
Mileage requests for 2010 flights:
Due to a bug within the online-form on www.milesandmore.com it is currently only possible to request miles for flights which took place in 2011. Our colleagues are working on a solution so that you can hand in your flights 2010 soon again. As it will take a few days until it is fixed, we kindly ask you for your patience.
Due to a bug within the online-form on www.milesandmore.com it is currently only possible to request miles for flights which took place in 2011. Our colleagues are working on a solution so that you can hand in your flights 2010 soon again. As it will take a few days until it is fixed, we kindly ask you for your patience.
Jan 7, 2011, 5:50 pm
#210
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,167
Forget it, I'm giving up on M&M. Here I was trying to see if I can move from KrisFlyer to M&M and right at the outset they botch up the simplest of things which is crediting the darn miles to my account. And this is on a fully M&M-integrated carrier too! So no excuses...
My flight was almost a month ago so it has nothing to do with this recent incompetence mumbo jumbo about not seeing any data more than several days old. I tried to do it online. Twice. I sent a fax to the office in Germany. Still nothing. Don't care any more to be honest...
What a waste of time and energy... thankfully I learned what M&M is about straight at the outset.
My flight was almost a month ago so it has nothing to do with this recent incompetence mumbo jumbo about not seeing any data more than several days old. I tried to do it online. Twice. I sent a fax to the office in Germany. Still nothing. Don't care any more to be honest...
What a waste of time and energy... thankfully I learned what M&M is about straight at the outset.