LH claims that date changes to RTW ticket can only be made by travel agency
Jun 9, 2010, 3:22 pm
#16
Join Date: Dec 2001
Location: hamburg
Posts: 1,390
sorry, you lost me here...
i have done some 30 RTWs and once i started, i never had any problems changing dates ( changing routes i had plenty, however), some (few)times i did not even call anybody at all and just made a reservation for the next flight once i knew when i would need it, sometimes not even on the same carrier.
t&c clearly say that the ticket is good on any *A carrier, bookingclass i.e. "A" is flexible; maybe i don't get the OP's issue or i got extremely lucky a couple of times...
t&c clearly say that the ticket is good on any *A carrier, bookingclass i.e. "A" is flexible; maybe i don't get the OP's issue or i got extremely lucky a couple of times...
Jun 9, 2010, 4:57 pm
#17
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,373
And you are right, LH doesn't fly to Austalia, the only European airlines still to fly here are BA and Virgin Atlantic (and maybe Air Austral if you push the definition of Europe).
In terms of Market however, Australia is still quite significant for LH and they have the most amazing business fares ex Australia. LH also operates a big call centre near Melbourne which is doing work for the local market, Germany, US as well as all of the Japanese Service.
Jun 10, 2010, 1:36 am
#18
Join Date: Jun 2005
Location: HKG
Programs: LH HON
Posts: 195
OK, so maybe the POS (Australia) made a difference. I never had any issues getting ex ICN/NRT/BKK RTWs ticketed through Kassel even if there were only one or two LH short haul flights (somewhere in the middle of the itinerary) part of the RTW.
Jun 10, 2010, 5:44 am
#19
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
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Correct, this is an LH Australia thing and not LH in general.
Jun 10, 2010, 7:23 pm
#20
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
I can't believe they would agree to issue an RTW with no overwater segments on them-- I would never have the chutzpah to even ask them to!
Jun 10, 2010, 7:30 pm
#21
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Jun 10, 2010, 10:01 pm
#22
Join Date: Dec 2004
Location: SZG
Posts: 3,936
well since you could choose any of your participating carriers to issue your ticket in the old offline milage calculator, and your itinerary automatically got send to kassel in case of choosing LH, i don't see where the actual problem is with "asking" them...
Jun 10, 2010, 10:05 pm
#23
Original Poster
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Posts: 6,826
The SEN line is right! The TA owns the booking until the first segment has been flown, and should make all changes. That is what you pay them for afterall!
I don't know if the SEN line would have put some comments into your booking saying that you have been informed, so that playing the "stupid" customer at the airport may not work.
I don't know if the SEN line would have put some comments into your booking saying that you have been informed, so that playing the "stupid" customer at the airport may not work.
Jun 10, 2010, 11:38 pm
#24
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
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Even in this case its not that bad for LH. They can put their fuel surcharges on everything and they get cash upfront and can work with this before they have to distribute it to other carriers. So even with no LH segment at all it shouldn't be too bad for LH to issue.
Jun 11, 2010, 3:34 am
#25
Join Date: Jun 2005
Location: HKG
Programs: LH HON
Posts: 195
It offered LH among other carriers to send the itin to.
Jun 11, 2010, 10:46 am
#26
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