eVoucher Questions [merged Q&A]

Nov 10, 20, 5:22 am - Wikipost

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Last edit by: NewbieRunner
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Basics about the evoucher:

Use of eVoucher:
- upgrades 1 for a short haul, 2 for a longhaul leg (Longhaul= LH400-799)
- From Economy Class to Premium Economy Class = 1 eVoucher
- From Premium Economy to Business Class = 1 eVoucher
- *A carriers can be upgraded via the *A upgrade program (use the tool*)
- can be used for others via the tool* or if you are travelling with them on the same flight
- for eligible upgrade classes, check the note section of the M&M Upgrade Award chart: https://www.miles-and-more.com/conte...e_EN_04_19.pdf
- good for confirmed advance upgrades, however that is only possible if the original ticket is issued with the flight number of the operating carrier. If you have a codeshare ticket, the upgrade for flights operated by LH metal can be done at the airport.
- can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.

How long do eVouchers remain valid?
- All eVouchers are valid for 24 months.
- eVouchers that were supposed to expire in 2020 will be extended to 2021

* The *A upgrade can be done online using this link:
https://muaenduser.staralliance.com/...=lh&coBrand=de

Note:
At the moment, you can only perform online upgrades for flights operated by All Nippon Airways (ANA), Asiana Airlines, Austrian Airlines Group, LOT Polish Airlines, Lufthansa, SWISS, Singapore Airlines, TAP Portugal, Thai Airways International, United Airlines and Air New Zealand.

Special upgrade terms and conditions

Code:

4.3 Special upgrade terms and conditions
 4.3.1 For Lufthansa, Adria Airways, Aegean Airlines, Air Canada, Air China, Air Dolomiti, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Luxair, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines, United and Condor*
 
 On Condor, Miles & More upgrades from Economy Class to Premium Economy Class (booking classes Y, O, Z) and upgrades from Premium Economy Class to Business Class are not possible. Only upgrades from Economy Class (no booking class is excluded) to Business Class are possible. The values contained in column B, Y apply.
 
 * With LOT Polish Airlines, Miles & More upgrades from Economy Class to Premium Economy Class or from Premium Economy Class to Business Class are possible via your local Service Centre.
 * On Luxair, upgrades are only possible for bookings in booking classes M, Y and K.
 * Upgrades with LH, JP, EN, OS, OU, LO, LX and SN are not possible for some particularly favourable offers.
 
 - On European flights, this applies to the following booking classes with:
 
 Adria Airways (JP) A, E, G, K, L, O, Q, S, V, W
 Austrian Airlines Group (OS) E, K, L, T
 Croatia Airlines (OU) A, E, F, J, K, L, T, O, U
 SWISS (LX) E, K, L
 Lufthansa (LH) K, L, N, T
 Air Dolomiti (EN) E, K, L
 LOT Polish Airlines (LO) L, O, U for upgrades to Premium Economy Class and E, G, H, K, L, O, Q, S, T, U, V, W for upgrades to Business Class
 Brussels Airlines (SN) E, G, K, L, N, T
 
 - On intercontinental flights, this applies to the following booking classes with:
 
 LOT Polish Airlines (LO) L, O, U for upgrades to Premium Economy Class and E, G, H, K, L, M, O, Q, S, T, U, V, W for upgrades to Business Class
 SWISS (LX) E, K, L, T
 Austrian Airlines (OS) E, L, K, T
 Lufthansa (LH) K, L, N, T
 Brussels Airlines (SN) E, G, K, L, N, T

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Apr 26, 10, 11:43 am

gordo6

Original Poster

Join Date: Dec 2008

Location: 22KM from TLV airport Terminal 3

Programs: LY Gold; BA Silver;

Posts: 2,148

eVoucher Questions [merged Q&A]

Hello There, I have some questions about the eVouchers. I tried to look at the forum and at the FAQs and did not find the answers. Sorry if I ask something that had already benn asked in the forum.

1. Lets say I fly TLV-FRA-ORD one way (all operated by LH). Do I need 2 eVouchers for each flight (e.g. 4 vouchers) or only 2?
If only 2 - can I use the same amount of vouchers for TLV-FRA(LH)-ORD(UA)?
2. Can I use eVouchers on CO or US (according to the FAQs no, I just wanted to check again)?
3. Is there a list of booking classes on which I can use the eVouchers?

THX in advance.

Apr 26, 10, 12:08 pm

NewbieRunner

Senior Moderator, Moderator: Coronavirus, Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)

Join Date: Jun 2005

Location: 150km from MAN

Programs: LH SEN** HH Diamond

Posts: 28,122

Quote:

Originally Posted by gordo6

1. Lets say I fly TLV-FRA-ORD one way (all operated by LH). Do I need 2 eVouchers for each flight (e.g. 4 vouchers) or only 2?
If only 2 - can I use the same amount of vouchers for TLV-FRA(LH)-ORD(UA)?
2. Can I use eVouchers on CO or US (according to the FAQs no, I just wanted to check again)?
3. Is there a list of booking classes on which I can use the eVouchers?

I'll try and answer what I can.

1. You need 2 eVouchers for each segment: TLV-FRA and FRA-ORD. I wasn't aware of it until I read this thread but eVouchers work on UA - if there are any seats left to upgrade to!
2. Don't know the answer. Probably not.
3. On LH longhaul all classes except heavily discounted Economy booking classes i.e. T, L, W, S.

Apr 26, 10, 12:22 pm

gordo6

Original Poster

Join Date: Dec 2008

Location: 22KM from TLV airport Terminal 3

Programs: LY Gold; BA Silver;

Posts: 2,148

Quote:

Originally Posted by NewbieRunner

Thanks. Regarding question number 3 - can anyone tell me the classes for all airlines that I can use eVouchers with? Are these the same classes as regular miles upgrades? If so, there is a list of classes on M+M.COM, so I will not need the list I asked for.

Apr 26, 10, 12:30 pm

volta

Join Date: Sep 2007

Programs: BAEC, M&L, Bonvoy

Posts: 1,307

Rule of thumb:
for which you get full mileage credit.

If you get anything less then 100%, then most probably you can't upgrade that ticket.

Apr 26, 10, 2:14 pm

2035

Join Date: Jun 2004

Posts: 1,539

A couple of clarifications

1. As your address is in Israel, you only need 1 e-Voucher for TLV-FRA and vv.
2. On CO you can only use e-vouchers in Y and B class. Not very useful.

Aug 8, 10, 3:42 am

aster

Join Date: Dec 2009

Location: Singapore, Warsaw, Surfers Paradise

Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond

Posts: 4,909

What is the best way to ensure that eVoucher can be used?

Say you want to book 2x Y seats between FRA-SIN and then use 8 upgrade eVouchers to move yourself and your companion to C on both legs.

What is the best way to ensure that a round-trip upgrade for those two persons is possible before making a booking?

Aug 8, 10, 3:54 am

Rambuster

FlyerTalk Evangelist

Join Date: Jun 2005

Location: Point Place, Wisconsin

Programs: LH HON, BA Gold, CX DIA, EK Gold

Posts: 14,501

Check for I class availability on M&M beforehand and book eligible Y fare.

Aug 8, 10, 4:25 am

NewbieRunner

Senior Moderator, Moderator: Coronavirus, Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)

Join Date: Jun 2005

Location: 150km from MAN

Programs: LH SEN** HH Diamond

Posts: 28,122

IMHO upgrading from Z to O is a much better use of eVouchers.

Aug 8, 10, 1:14 pm

aster

Join Date: Dec 2009

Location: Singapore, Warsaw, Surfers Paradise

Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond

Posts: 4,909

Basically it's for my parents, who always fly LH long-haul via SIN. Their standard procedure is to purchase C tickets though I have noticed in my dad's M&M account that he has 8 eVouchers. So this time I thought I might just get Y tickets and burn those vouchers to get rid of them.

F is a nice step-up but as they're on a night flight they're just looking to get some sleep (I think the FRA-SIN flight takes off at around 22:00) and have always found C to be perfectly fine.

They did get upgraded from C to F once. Upon boarding they discovered that there were other people in their sears so they asked the FA for assistance. It turned out that the people in their seats and my parents had BPs with the exact same seat numbers... hmmm... interesting! I can vouch for this story as it happened to my parents and not a friend of a friend of a friend.

Anyway, C was full but the FA acted professionally and moved them upstairs info F.

Moral of the story... don't be the first to get onboard! You might just get lucky and get bumped into a higher class of travel (though things would have been messy had F been full or only had one free seat available...).

Aug 8, 10, 2:09 pm

#10

Rambuster

FlyerTalk Evangelist

Join Date: Jun 2005

Location: Point Place, Wisconsin

Programs: LH HON, BA Gold, CX DIA, EK Gold

Posts: 14,501

They should use the evouchers to upgrade to F.
Double seat assignments are more common than one might believe. Happens all the time.

Aug 8, 10, 2:33 pm

#11

aster

Join Date: Dec 2009

Location: Singapore, Warsaw, Surfers Paradise

Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond

Posts: 4,909

Yeah, I might convince them to go the F route, but only if the seat is worth it as they aren't going to eat tray food at close to midnight (I need to ask them their impressions about the differences in C/F). The plus side is that if the eVouchers don't work out for some reason... at least they'll still be in C.

Do I need to book in a specific tariff or do seats in F in a certain booking class have to be available for the vouchers to work?