Mar 8, 2013, 4:49 am
Last edit by: NewbieRunner
Basics about the evoucher:
Number of eVouchers needed per segment:
- Upgrade a shorthaul segment = 1 eVoucher
- Upgrade a longhaul segment (Longhaul= LH400-799)
- From Economy Class (other than K, L, T) to Business Class = 2 eVouchers
- From Economy Class K, L, T to Business Class = 3 eVouchers
- From Economy Class (other than K, L, T) to Premium Economy Class = 1 eVoucher
- From Economy Class K, L, T to Premium Economy Class = 2 eVouchers
- From Premium Economy G, E to Business Class = 1 eVoucher
- From Premium Economy N to Business Class = 2 eVouchers
- From Business Class to First Class = 2 eVouchers (although the website says 3 eVouchers, it will be corrected in due course)
Upgrade awards may be booked online with LH, OS, LX, SN, LO and Discover, or you can call to upgrade.
Alternatively, you can book at the check-in counter. Not all airlines offer immediate upgrades at the airport.
Evouchers can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.
Evouchers can be redeemed with all Star Alliance partners - depending on the destination, airline, travel class and booking class.
For a list of award regions go to https://www.miles-and-more.com/row/e...formation.html and scroll down to select Your worldwide flight destinations with Miles & More.
How long do eVouchers remain valid?
- All eVouchers are valid for 24 months.
- none of your eVouchers will expire until 31.03.2024. This also applies to eVouchers that were re-credited after the cancellation of a flight.
With an eVoucher, you travel one class higher [link to general eVoucher information]
Number of eVouchers needed per segment:
- Upgrade a shorthaul segment = 1 eVoucher
- Upgrade a longhaul segment (Longhaul= LH400-799)
- From Economy Class (other than K, L, T) to Business Class = 2 eVouchers
- From Economy Class K, L, T to Business Class = 3 eVouchers
- From Economy Class (other than K, L, T) to Premium Economy Class = 1 eVoucher
- From Economy Class K, L, T to Premium Economy Class = 2 eVouchers
- From Premium Economy G, E to Business Class = 1 eVoucher
- From Premium Economy N to Business Class = 2 eVouchers
- From Business Class to First Class = 2 eVouchers (although the website says 3 eVouchers, it will be corrected in due course)
Upgrade awards may be booked online with LH, OS, LX, SN, LO and Discover, or you can call to upgrade.
Alternatively, you can book at the check-in counter. Not all airlines offer immediate upgrades at the airport.
Evouchers can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.
Evouchers can be redeemed with all Star Alliance partners - depending on the destination, airline, travel class and booking class.
For a list of award regions go to https://www.miles-and-more.com/row/e...formation.html and scroll down to select Your worldwide flight destinations with Miles & More.
How long do eVouchers remain valid?
- All eVouchers are valid for 24 months.
- none of your eVouchers will expire until 31.03.2024. This also applies to eVouchers that were re-credited after the cancellation of a flight.
With an eVoucher, you travel one class higher [link to general eVoucher information]
Miles & More eVoucher upgrade Questions [merged Q&A]
Feb 14, 2020, 12:48 am
#871
Join Date: Jul 2013
Posts: 286
eVoucher do not go automatically back in your inventory if they are already expired.
(still possible if you call but it is good will)
Last edited by MultiFlyer; Feb 14, 2020 at 5:48 am Reason: typo
Feb 14, 2020, 1:07 am
#872
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
They do go back into your account just to be deleted again after 24 hrs (expire). That happened to me. M&M can "re-create" an eVoucher that has expired in such a way, but you have to do this via the feedback form and it can take a couple of weeks of writing back and forth until the eVoucher becomes available again. I just went though this process and it took me from Jan 08 until Feb 12 to get it done. I don't know if it is a goodwill gesture from M&M or if this is the new "standard process".
Feb 14, 2020, 1:48 am
#873
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
Manual intervention required each time, only done on goodwill. rcs85551 posted something about that in VFT:
Das gilt übrigens mittlerweile nicht mehr automatisch. Diese Kulanzregelung wurde aufgehoben. Wird ein Upgrade storniert und die Voucher wären bereits verfallen, erfolgt keine automatische Gutschrift der Voucher mehr. Es braucht hier nun eine manuelle Kulanzgutschrift, die in vielen Fällen nicht mehr gegeben wird.
Feb 14, 2020, 8:51 am
#875
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
Feb 23, 2020, 1:12 pm
#876
Join Date: Dec 2017
Programs: M&M / hhonors
Posts: 31
Querying the wisdom of the swarm:
I have FRA-ZRH-LAX booked in P (LH Ticketstock and operated by LX - NO Codeshare). Leaving the availability aside, do you have any experience if it makes a difference when the ticket is on LH or LX ticket stock?
For example, I could imagine the LX SEN hotline redirects me to the German LH/SEN hotline (due to LH Stock) that potentially hasn't access to LX F inventory.
Appreciate your feedback.
Cheers,
sMk
I have FRA-ZRH-LAX booked in P (LH Ticketstock and operated by LX - NO Codeshare). Leaving the availability aside, do you have any experience if it makes a difference when the ticket is on LH or LX ticket stock?
For example, I could imagine the LX SEN hotline redirects me to the German LH/SEN hotline (due to LH Stock) that potentially hasn't access to LX F inventory.
Appreciate your feedback.
Cheers,
sMk
Feb 23, 2020, 1:36 pm
#877
Join Date: Jan 2010
Programs: LO
Posts: 150
btw, Should all M&M phone offices (SEN/HON) have access to LX F inventory or only directly SEN/HON LX?
Feb 23, 2020, 9:36 pm
#878
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
Mar 29, 2020, 11:17 am
#883
Join Date: Feb 2011
Posts: 11
Successfully upgraded a United 016- ticket PE (A) to C with M&M eVoucher. M&M deducted 2x eVoucher, I had expected 1x eVoucher in line with LH PE (E or G) to C.
Did anyone experience the same? I am about to complain to M&M but wanted to check here first. Thanks!
Did anyone experience the same? I am about to complain to M&M but wanted to check here first. Thanks!
Mar 29, 2020, 1:26 pm
#884
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
I am even in the negative as allowed by SEN status. So even if M&M goes bust, I got my "free" flights
.Exciting times ahead for air travel.
Mar 30, 2020, 1:48 am
#885
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
I still have some eVouchers that are going to expire in fall and cannot be used right now. Will be interesting to see whether they get extended after this is over.