eVoucher Questions [merged Q&A]

    Hide Wikipost
Old Mar 17, 19, 9:48 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: NewbieRunner
Wiki Link
Basics about the evoucher:

Use of eVoucher:
- upgrades 1 for a short haul, 2 for a longhaul leg (Longhaul= LH400-799)
- From Economy Class to Premium Economy Class = 1 eVoucher
- From Premium Economy to Business Class = 1 eVoucher
- *A carriers can be upgraded via the *A upgrade program (use the tool*)
- can be used for others via the tool* or if you are travelling with them on the same flight
- for eligible upgrade classes, check the section 4.3 o the M&M T&C here: https://www.miles-and-more.com/onlin...l=en&cid=18002
- or use this tool: http://www.miles-and-more.com/online...l=en&cid=18002
- good for confirmed advance upgrades, however that is only possible if the original ticket is issued with the flight number of the operating carrier. If you have a codeshare ticket, the upgrade for flights operated by LH metal can be done at the airport.
- can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.

How long do eVouchers remain valid?
- All eVouchers accrued from 1 April 2011 onwards will be valid for 24 months.

* The *A upgrade can be done online using this link:
https://muaenduser.staralliance.com/...=lh&coBrand=de

Note:
At the moment, you can only perform online upgrades for flights operated by All Nippon Airways (ANA), Asiana Airlines, Austrian Airlines Group, LOT Polish Airlines, Lufthansa, SWISS, Singapore Airlines, TAP Portugal, Thai Airways International, United Airlines and Air New Zealand.
Please note that upgrades from Economy Class to Premium Economy Class and from Premium Economy Class to Business Class can currently only be booked through your local Miles & More Service Team

Special upgrade terms and conditions

Code:
4.3 Special upgrade terms and conditions
 4.3.1 For Lufthansa, Adria Airways, Aegean Airlines, Air Canada, Air China, Air Dolomiti, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Luxair, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines, United and Condor*
 
 On Condor, Miles & More upgrades from Economy Class to Premium Economy Class (booking classes Y, O, Z) and upgrades from Premium Economy Class to Business Class are not possible. Only upgrades from Economy Class (no booking class is excluded) to Business Class are possible. The values contained in column B, Y apply.
 
 * With LOT Polish Airlines, Miles & More upgrades from Economy Class to Premium Economy Class or from Premium Economy Class to Business Class are possible via your local Service Centre.
 * On Luxair, upgrades are only possible for bookings in booking classes M, Y and K.
 * Upgrades with LH, JP, EN, OS, OU, LO, LX and SN are not possible for some particularly favourable offers.
 
 - On European flights, this applies to the following booking classes with:
 
 Adria Airways (JP) A, E, G, K, L, O, Q, S, V, W
 Austrian Airlines Group (OS) E, K, L, T
 Croatia Airlines (OU) A, E, F, J, K, L, T, O, U
 SWISS (LX) E, K, L
 Lufthansa (LH) K, L, N, T
 Air Dolomiti (EN) E, K, L
 LOT Polish Airlines (LO) L, O, U for upgrades to Premium Economy Class and E, G, H, K, L, O, Q, S, T, U, V, W for upgrades to Business Class
 Brussels Airlines (SN) E, G, K, L, N, T
 
 - On intercontinental flights, this applies to the following booking classes with:
 
 LOT Polish Airlines (LO) L, O, U for upgrades to Premium Economy Class and E, G, H, K, L, M, O, Q, S, T, U, V, W for upgrades to Business Class
 SWISS (LX) E, K, L, T
 Austrian Airlines (OS) E, L, K, T
 Lufthansa (LH) K, L, N, T
 Brussels Airlines (SN) E, G, K, L, N, T
Print Wikipost

Reply

Old Aug 9, 10, 11:59 am
  #16  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 4,862
Originally Posted by Rambuster View Post
Check for I class availability on M&M beforehand and book eligible Y fare.
Just to reiterate, if I do go down the Y > C route then as long as there are at least two seats in I class available (and an eligible Y fare is booked) then the eVoucher is guaranteed to go through?

Does the upgrade go through instantly or does it take some time (in which say the I seats might disappear and the upgrade will be turned down)?
aster is offline  
Reply With Quote
Old Aug 9, 10, 12:20 pm
  #17  
 
Join Date: Dec 2006
Programs: LH SEN, HH D.
Posts: 4,408
Originally Posted by aster View Post
Just to reiterate, if I do go down the Y > C route then as long as there are at least two seats in I class available (and an eligible Y fare is booked) then the eVoucher is guaranteed to go through?

Does the upgrade go through instantly or does it take some time (in which say the I seats might disappear and the upgrade will be turned down)?
I have never used the evouchers to UPG from Y to C, but I have used a couple of times the PPB points to upgrade from Y to C, which also goes to fare bucket I, and have cleared inmediately.
more4less is offline  
Reply With Quote
Old Aug 10, 10, 2:14 am
  #18  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, CX DIA, EK Gold
Posts: 14,498
The upgrade will clear instantly if the I class seats are available.
However, there is the risk that in the time between issuing the Y ticket and requesting the upgrade the seats disappear. Then your parents would be stuck in Y.
Alos note, that if you need to rebook the flights to a different date the Y fare rules apply and you lose the upgrade and need to find new I availability.

For me all of the above is to restrictive / risky.
Rambuster is offline  
Reply With Quote
Old Aug 10, 10, 2:28 am
  #19  
 
Join Date: Jun 2007
Location: SNA
Programs: UA 1K, HH DIA
Posts: 1,780
Originally Posted by Rambuster View Post
For me all of the above is to restrictive / risky.
+1 not worth risiking to fly FRA-SIN in Y
mapu is offline  
Reply With Quote
Old Aug 10, 10, 5:14 am
  #20  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
2019 FlyerTalk Awards
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 35,980
If the Y ticket is booked and the I availability goes away your TA still can cancel the ticket within the 24h window without penalty.
oliver2002 is offline  
Reply With Quote
Old Aug 10, 10, 5:19 am
  #21  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, CX DIA, EK Gold
Posts: 14,498
Originally Posted by oliver2002 View Post
If the Y ticket is booked and the I availability goes away your TA still can cancel the ticket within the 24h window without penalty.
This is one of the great features of booking via a TA instead of online !
Rambuster is offline  
Reply With Quote
Old Aug 11, 10, 11:53 pm
  #22  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: Pearl of the Orient
Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA
Posts: 25,686
Can someone please enlighten me if the following classes booked on LH # can be upgradeable using eVoucher : S, W, V

Thanks

PS - I know V is possible.. but am unsure about the other 2.
Guy Betsy is offline  
Reply With Quote
Old Aug 12, 10, 12:20 am
  #23  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
2019 FlyerTalk Awards
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Gold
Posts: 26,533
Originally Posted by Guy Betsy View Post
Can someone please enlighten me if the following classes booked on LH # can be upgradeable using eVoucher : S, W, V

Thanks

PS - I know V is possible.. but am unsure about the other 2.
http://www.miles-and-more.com/online...&cid=1000243#4

Upgrades with LH, JP, EN, OS, OU, LO and LX are not possible for some particularly favourable offers.

On European flights, this applies to the following booking classes:
- Adria Airways (JP) E, G, K, L, T, U
- Austrian Airlines Group (OS) L, O, T
- Croatia Airlines (OU) E, L, S, T, U, W
- SWISS (LX) E, I, L, P, T, X
- Lufthansa (LH), Air Dolomiti (EN) and LOT Polish Airlines (LO) E, L, T

On intercontinental flights, this applies to the following booking classes:
- LOT Polish Airlines (LO) L, W
- SWISS (LX) I, E, P, T, W, X
- Austrian Airlines (OS) E, K, L, T, O, S, W, U
- Lufthansa (LH), Adria Airways (JP), Air Dolomiti (EN), Austrian Airlines Group (OS) and Croatia Airlines (OU) L, S, W, U
NewbieRunner is offline  
Reply With Quote
Old Aug 12, 10, 2:33 am
  #24  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: Pearl of the Orient
Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA
Posts: 25,686
Oh, rats !
Guy Betsy is offline  
Reply With Quote
Old Oct 13, 10, 3:01 pm
  #25  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 4,862
Are the fare conditions/limitations the same for burning miles for upgrades as they are for using eVouchers?
aster is offline  
Reply With Quote
Old Oct 13, 10, 3:39 pm
  #26  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
2019 FlyerTalk Awards
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Gold
Posts: 26,533
Originally Posted by aster View Post
Are the fare conditions/limitations the same for burning miles for upgrades as they are for using eVouchers?
I haven't studied the small print but if you are asking when a flight is upgradable with miles is it also upgradable with eVouchers and vice versa, I think the answer is yes. When you display your bookings online the options to upgrade with miles or eVouchers always appear together, if the flight can be upgraded.

It is of course more advantageous to use eVouchers for upgrades which require a larger number of miles because of the distance or the original (upgradable) booking class.
NewbieRunner is offline  
Reply With Quote
Old Oct 14, 10, 4:10 am
  #27  
 
Join Date: Dec 2009
Location: LED,TLV,DUS
Programs: LH SEN + many more
Posts: 550
Originally Posted by NewbieRunner View Post
I haven't studied the.....<...>
It is of course more advantageous to use eVouchers for upgrades which require a larger number of miles because of the distance or the original (upgradable) booking class.
Then why do I need miles for? I'm keep saving and saving (have an idea for what but it's only 2/3 of the way done) and it looks like, there is no end to it...

Every one says, it's better to use vouchers. But if we get only two vouchers per two years (unless you push another 100K of course). Is there a special door where I can knock and get more vouchers??
VictorXray is offline  
Reply With Quote
Old Oct 14, 10, 4:42 am
  #28  
 
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 4,862
Thanks NR. I checked the T&Cs and some of the booking classes there have been upgraded, but when I called customer support they gave me a completely different range of letters.

I still have to check that 'I' fare seats are available in C though, or is an upgrade always possible if there are any open seats in C available?
aster is offline  
Reply With Quote
Old Oct 14, 10, 4:49 am
  #29  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
2019 FlyerTalk Awards
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Gold
Posts: 26,533
Originally Posted by mr.pliner View Post
Then why do I need miles for? I'm keep saving and saving (have an idea for what but it's only 2/3 of the way done) and it looks like, there is no end to it...
Miles are better for awards. Europe to North America in Business for 90k miles. To upgrade Economy (other than B,Y) to Business for the same route you need 100k miles.

Every one says, it's better to use vouchers. But if we get only two vouchers per two years (unless you push another 100K of course). Is there a special door where I can knock and get more vouchers??
Become a HON and get 6 eVouchers? Then for additional 150k miles get 2 more (until the end of 2010)?
NewbieRunner is offline  
Reply With Quote
Old Oct 14, 10, 4:58 am
  #30  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
2019 FlyerTalk Awards
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Gold
Posts: 26,533
Originally Posted by aster View Post
Thanks NR. I checked the T&Cs and some of the booking classes there have been upgraded, but when I called customer support they gave me a completely different range of letters.

I still have to check that 'I' fare seats are available in C though, or is an upgrade always possible if there are any open seats in C available?
I think you need "I" availability to upgrade whether with miles or eVouchers.

Are you saying the call centre gave you different information from the T&C?

http://www.miles-and-more.com/online...l=en&cid=18002
Upgrades with LH, JP, EN, OS, OU, LO and LX are not possible for some particularly favourable offers.

On European flights, this applies to the following booking classes:
- Adria Airways (JP) E, G, K, L, T, U
- Austrian Airlines Group (OS) L, O, T
- Croatia Airlines (OU) E, L, T
- SWISS (LX) E, I, L, P, T, X
- Lufthansa (LH) and Air Dolomiti (EN) E, L, T
- LOT Polish Airlines (LO) L, W, O, S****

On intercontinental flights, this applies to the following booking classes:
- LOT Polish Airlines (LO) L, W
- SWISS (LX) I, E, P, T, W, X
- Austrian Airlines (OS) E, K, L, T, O, S, W, U
- Lufthansa (LH), Adria Airways (JP), Air Dolomiti (EN), Austrian Airlines Group (OS) and Croatia Airlines (OU) L, S, W, U
NewbieRunner is offline  
Reply With Quote

Thread Tools
Search this Thread