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-   -   HON on LOT - benefits, protocol? (https://www.flyertalk.com/forum/lot-polish-airlines/1908264-hon-lot-benefits-protocol.html)

scottishpoet Mar 15, 2022 10:32 am


Originally Posted by hugolover (Post 34077485)
On a recent flight there was an HON just stood at the gate demanding the car cos somehow they had forgotten him and he refused to go on the bus. All pax stood on the bus waiting for him. Car never turned up so he relented and went on the bus... arrival was also by bus, a very clapped out bus in fact :D.

I found his behaviour quite pathetic.

I apologise, next time I will just get on the bus andnot demand the car :D

chris63 Mar 15, 2022 2:18 pm


Originally Posted by scottishpoet (Post 34077610)
I apologise, next time I will just get on the bus andnot demand the car :D

I wouldn’t, it’s promised benefit. :D

filipKRK Feb 1, 2023 6:53 am


Originally Posted by Gamerska (Post 34975863)
If I ever see anyone doing anything in WAW, aside from the van pickup at the plane (reminder - they don't drive you there), I will note it here.

There is always a Volvo XC90 pickup and they bring you to the plane if it is outside position. Also personal assistant in the Elite lounge before departure. If it is terminal position only information about the time of boarding. Very good job done by LS employees.

Gamerska Feb 1, 2023 6:35 pm

Now I am totally baffled.

FilipKRK makes reference to a Volvo .... which I have not seen ... You state it is only for LO flights. LO has not, in the past 30 years (as far back as I can recollect this issue) had F Class flights. Please then explain how the Volvo pops up for F Class passengers on an airline that does not have that class of service.

chris63 Feb 1, 2023 7:45 pm


Originally Posted by Gamerska (Post 34977654)
Now I am totally baffled.

FilipKRK makes reference to a Volvo .... which I have not seen ... You state it is only for LO flights. LO has not, in the past 30 years (as far back as I can recollect this issue) had F Class flights. Please then explain how the Volvo pops up for F Class passengers on an airline that does not have that class of service.

LO has a limousine & PA service for LO HON travelling on LO metal, LHG HON pax travelling on LO metal also receive this service, LHG used to pay LO to provide that service for HON but no longer does so.

hugolover Feb 2, 2023 2:30 am


Originally Posted by Gamerska (Post 34977646)
Did you possibly read my post? The Eilite lounge was closed that day - the entire day.

There was no attempt to give any care or consideration to F Class passengers. There was no advisement of start of boarding. There was no pre-boarding for F Class.

This is not my first time travelling in F into or out of WAW. There has never been any special attention in the Elite lounge due to my class of service.

Yes, I read your post. It's why I said it's "only for LO flights". It's only for LOT flights and only for HON. You were a SEN flying LH C onwards in F. Its not offered. You need to be HON to get the car or PA.

The Elite lounge was exceptionally closed as the dishwasher leaked and flooded the kitchen as well as the restaurant below. It re-opened after a few days.


Originally Posted by chris63 (Post 34977782)
LO has a limousine & PA service for LO HON travelling on LO metal, LHG HON pax travelling on LO metal also receive this service, LHG used to pay LO to provide that service for HON but no longer does so.

It's just any old HON. Only metal counts, as the operating carrier pays for the benefit. Do you recall when it stopped, because it might fit my theory its when LHG switched from LS to Welcome?

chris63 Feb 2, 2023 2:40 am


Originally Posted by hugolover (Post 34978323)
It's just any old HON. Only metal counts, as the operating carrier pays for the benefit. Do you recall when it stopped, because it might fit my theory its when LHG switched from LS to Welcome?

November 2020 i had the service on LO & not LH, couple of Years earlier LH provided it.

chris63 Jun 22, 2024 2:39 am

HON service at WAW continues to be excellent, you just need to be flying LO, it used to be provided to LHG, however they stopped paying for it.

They will pick you up from the Lounge & escort to the gate to ensure group 1 boarding & driven to outside positions in their Volvo fleet, whist listening to Chopin
https://cimg5.ibsrv.net/gimg/www.fly...d6d37bd76.jpeg
https://cimg6.ibsrv.net/gimg/www.fly...26baf6a67.jpeg

oliver2002 Apr 27, 2026 8:59 am


Privileges offered by LOT

If you are flying with us and have a frequent flyer status, there are many advantages waiting for you! An extra baggage, access to the Business Lounge, Fast Track at the airport – your journey will be more comfortable.
  • Do you have a Frequent Traveller status? With it, you can choose a free seat in the Standard zone, take advantage of the Fast Track in Warsaw, and take additional checked baggage with you.
  • Do you have a Senator or HON Circle Member? You can use the Fast Track, take your checked baggage with you and enter the Busines Lounge. In addition, you and those you are travelling with on a single booking will choose your seats on the plane completely free of charge!
  • Do you have a HON Circle Member? In addition to the above-mentioned amenities, you can travel between the plane and the terminal using the Warsaw airport limousine service. The service is available subject to limousine availability.

https://www.lot.com/de/en/explore/mi...-more#benefits

FlyerLX Apr 29, 2026 12:20 am

With the new ancillary chaos on LHG, I’m looking to cut ties with them. I was aiming for long-term HON and Lifetime SEN, but I think LHG continue to erode status benefits, so I’m looking elsewhere. I’m asking: are HON benefits on LO, as I read above, basically: access to the cramped gold lounge out the back with no windows (in other words, same as SEN) and a car to the aircraft? Do they provide the car to any flight, or only if it’s off-pier?

chris63 Apr 29, 2026 12:38 am


Originally Posted by FlyerLX (Post 37727899)
With the new ancillary chaos on LHG, I’m looking to cut ties with them. I was aiming for long-term HON and Lifetime SEN, but I think LHG continue to erode status benefits, so I’m looking elsewhere. I’m asking: are HON benefits on LO, as I read above, basically: access to the cramped gold lounge out the back with no windows (in other words, same as SEN) and a car to the aircraft? Do they provide the car to any flight, or only if it’s off-pier?

Polonez Elite lounge, so same as SEN, pick up from any lounge to gate for priority boarding, driven to and from outside positions.

There is no dedicated phone line for HON but better attention at WAW at checkin & ticket desk.

FlyerLX Apr 29, 2026 1:11 am


Originally Posted by chris63 (Post 37727912)
….There is no dedicated phone line for HON but better attention at WAW at checkin & ticket desk.

To be fair, my experience of LO lounges and WAW more widely has mostly been negative, but on the few occasions I had to talk to ticketing or checkin I found them very competent.


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