email to LAN???
 

Hi,
Anyone who knows where can I contact LANPASS
(LAN's FF program service center) via email?
I only found phone numbers but no email address...

The only address I had is [email protected]
but it is now out of service... :(

Thanks!

Good luck. They may or may not respond. I think they flip a coin: Heads, they respond/ Tails, they delete!

They are working OK now. They are using a ticket manager that is working well. I recently had responses in about 72hs.

Thanks! That is very encouraging news!

I'm re reading my post. They are responding fast (48 hs). They are not working OK. It could take 3 to 5 emails to get what you need, or may be more.

Thank you!
Appreciated!

I got this info right now by the LAN website customer service:
LAN customer service email is [email protected]
LANPASS customer service is [email protected]

I've previously sent an email to the address that lendorar suggested, [email protected], and it seems working (the email, I mean. The customer service seems not working :()

i never got a reply from [email protected] other than the automated reply

"Estimado (a)
Hemos recibido su solicitud N° XXXXXXXX, la cual se encuentra en proceso.
Nos comunicaremos a la brevedad con Usted."

I gave up on email to LAN. At first i thought it might be getting caught in my spam filer, so I white listed them. Didn't help. I resent all of my inquires and never got any reply.

Hmm, i always get a reply from their email adress, (atencion.elite...)
Might be a matter of the content :D

Does anyone know if LAN is still doing Status Match?

Well, they have done so in the recent past and have not heard anything to the contrary... so worth a shot.

See http://www.flyertalk.com/forum/17146062-post7.html