Problem with flight search on webiste/app
Jan 25, 2023, 7:22 pm
#1
Original Poster
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
Problem with flight search on webiste/app
New to LATAM so new new to their website. I am trying to price/book flights BNE/SYD/AKL one way, but when I search for this itinerary on either the website or the app the system seems to get into a loop searching for ensuing dates from the one I am looking for. Eventually it errors out. I've tried changing locations and also itineraries but always the same. Any ideas or suggestions?
Jan 25, 2023, 8:31 pm
#2
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 447
I can get to the passenger information step without problems. Maybe you can try finding the flight you want at Google Flights? it should then offer you to book it directly to the airline
Jan 26, 2023, 12:00 am
#3
Original Poster
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
Thanks! I tried a similar thing using Kayak which gave me a direct link to LATAM, but the same thing happened. I have also tried using both Chrome and Edge, and also a VPN to change my location, but to no avail. I can book using an OTA but I always prefer to book with the airline if I can.
Jan 26, 2023, 2:50 pm
#4
Join Date: Mar 2018
Posts: 2
Yes I have a similar issue.
I managed to booking my AKL-SCL-GRU earlier this month without issue but when I tried again to book some domestic brazil flights last couple of weeks it crashes on the result screen.
I also tried different browsers, computers, VPN and mobile apps; all crashed. So I ended up booking via Expedia.
I talked to LATAM via facebook and they are not helpful.
Update: I just tried again and it worked. Maybe LATAM fixed it.
I managed to booking my AKL-SCL-GRU earlier this month without issue but when I tried again to book some domestic brazil flights last couple of weeks it crashes on the result screen.
I also tried different browsers, computers, VPN and mobile apps; all crashed. So I ended up booking via Expedia.
I talked to LATAM via facebook and they are not helpful.
Update: I just tried again and it worked. Maybe LATAM fixed it.
Last edited by NewbieRunner; Jan 26, 2023 at 4:00 pm Reason: Merged consecutive posts by same member
