Travel Vouchers vs. Refunds
Dec 5, 2021, 10:05 pm
#1
Original Poster
Join Date: Mar 2018
Posts: 170
Travel Vouchers vs. Refunds
Hi,
Recently booked a flight that got cancelled and I applied for a refund. LATAM sent me a travel voucher instead. I would like this amount back in cash - how do I do that?
In "My Wallet" there is no way to submit a request to my bank account or refund to CC. Calling LATAM doesn't yield any results either.
USA based, if that matters.
Recently booked a flight that got cancelled and I applied for a refund. LATAM sent me a travel voucher instead. I would like this amount back in cash - how do I do that?
In "My Wallet" there is no way to submit a request to my bank account or refund to CC. Calling LATAM doesn't yield any results either.
USA based, if that matters.
Dec 6, 2021, 7:03 pm
#2
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 447
Not sure how it works for US accounts, but in Chile I was able to request a transfer to my bank account
Try this link https://www.latamairlines.com/us/en/e-wallet/cash-out
Try this link https://www.latamairlines.com/us/en/e-wallet/cash-out
Dec 19, 2021, 9:49 am
#3
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
That link produced an error when I tried it while logged in to the US site.
But the US site does say those features are coming, they're just not here yet:
So I'm just going wait patiently for them to get around to the things that are "coming soon".
But the US site does say those features are coming, they're just not here yet:
What can you do with your LATAM Wallet?
- Add money to purchase LATAM products and services (coming soon).
- Receive your refunds automatically (coming soon).
- Request the withdrawal of the money that is available (coming soon).
So I'm just going wait patiently for them to get around to the things that are "coming soon".
Nov 25, 2022, 5:54 pm
#5
Join Date: Oct 2004
Location: WRO, AQP
Programs: LatamPass Gold, SAS EBB, M&M
Posts: 674
An interesting data point: some time ago I booked an award flight for a friend on a domestic flight operated by Latam Peru. The flight was cancelled as a result of the recent accident at Lima airport. The friend asked me to cancel the reservation rather than rebook and I was supposed to be fully compensated. I was compensated to my Latam Wallet but interestingly, the miles for the award trip were converted into usd, at the amount that was stated during the reservation of the award (I think it was around 110 usd for a bit more than 9000 miles). The Wallet says that I should use part of the compensation money by mid-January or (if I uderstand it correctly) it will disappear. I don't think it would be easy to cash out the money back to my credit card given that I made the reservation for someone else and that the main part of the payment was made with miles. I suppose the easiest solution is to use it for a future Latam flight.