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Old Nov 4, 2021, 7:59 am
  #1  
Original Poster
 
Join Date: Sep 2016
Location: Munich / London
Programs: BAEC Gold, M&M Frequent Flyer
Posts: 156
Can't book multi-city schedules on Latam Website

Hello,

I am trying to book a multi-city trip leaving from UIO to SCY (San Cristobal), returning to UIO from GPS (Baltra). The outbound flight has a short stop in GYE, the return flight is direct.

I can select and price all my flight legs on Google but every time I try to book the same itinerary on the Latam website, I get a message telling me there is no availability on the outbound flight. However, I can book the outbound flight as a single flight, so clearly there is availability. I noticed that outbound I can only fly Premium Econcomy and the inbound only offers Economy, but it doesn't matter which class I select, I still don't get availability on the outbound flight. It appears that there are different fares for residents of Ecuador, but I have tried the US and German websites with no luck.

I could book two single flights, but that makes the trip very expensive.

Does anyone here have any experience with trying to book multi-city trips on the Latam website or am I just experiencing a one-off glitch?

Thanks very much!
Inselhuepfer is offline  
Old Nov 4, 2021, 11:31 am
  #2  
 
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 447
Multi-city booking works once in a blue moon

Either try booking with an OTA or book via phone, *in theory* they should wave the service charge
Semphyra is offline  
Old Nov 9, 2021, 2:12 am
  #3  
Original Poster
 
Join Date: Sep 2016
Location: Munich / London
Programs: BAEC Gold, M&M Frequent Flyer
Posts: 156
Thanks very much for the response, I ended up booking two completely separate flights using both Avianca and Latam. They don't make it easy!
Inselhuepfer is offline  
Old May 4, 2022, 7:03 am
  #4  
 
Join Date: Jul 2009
Location: Santiago
Programs: LATAM Black
Posts: 72
It now seems that the option of multicity bookings has been completely removed from the site. I haven't needed it since before the pandemic, but now I do. Please don't tell me I will have to book through the call center?
cphflyer_EB is offline  
Old May 4, 2022, 9:41 am
  #5  
 
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 447
Originally Posted by cphflyer_EB
It now seems that the option of multicity bookings has been completely removed from the site. I haven't needed it since before the pandemic, but now I do. Please don't tell me I will have to book through the call center?
Yup That or a TA
Semphyra is offline  
Old May 7, 2022, 11:42 am
  #6  
 
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
Originally Posted by cphflyer_EB
It now seems that the option of multicity bookings has been completely removed from the site. I haven't needed it since before the pandemic, but now I do. Please don't tell me I will have to book through the call center?
I noticed that one way fares in PE "top" fully refundable are about 50 % of return tickets between different Brazilian airports and SCL. So a solution may be to book two tickets.
behuman is offline  


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