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Refundable (Top) ticket ?
Hi, has anyone experience with refundable tickets on LATAM ?
When I buy a refunable ticket in Top fare, how many hours/days in advance do I need to cancel to get 100% of my money back. Is it possible to request a refund for example 1 hour before departure ? How would I do so, can it be done online ? Thanks |
The Top brand allows refunds before and after departure without penalties, on the other hand, on the Plus brand there is a higher surcharge after departure. You can view the details of your fare on the page where you enter your payment details.
You can request the refund online or with the contact center. |
Thanks for your reply. Indeed it did show refund before and after departure without penalties on the details page as you said.
BUT when I checked the fare rules it seems like cancellations AFTER departure are not allowed after all. This is the first time ever that I'm booking a fully refundable fare, and I think the infos regarding fares and refunds on the LATAM website are confusing and contradicting. CANCELLATIONS BEFORE DEPARTURE CANCELLATIONS PERMITTED FOR REFUND. TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW. AFTER DEPARTURE TICKET IS NON-REFUNDABLE. NOTE - // REFUND MUST BE COMPLETED BEFORE DEPARTURE TIME OF THE 1ST OUTBOUND FLIGHT OF THE JOURNEY -OTHERWISE IT WILL BE CONSIDERED NO SHOW AND SUCH PENALTY/RESTRICTION WILL APPLY.
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Originally Posted by Insider7
(Post 31549033)
Thanks for your reply. Indeed it did show refund before and after departure without penalties on the details page as you said.
BUT when I checked the fare rules it seems like cancellations AFTER departure are not allowed after all. This is the first time ever that I'm booking a fully refundable fare, and I think the infos regarding fares and refunds on the LATAM website are confusing and contradicting. |
What route and fare are you looking at?
For example I see the following rules for a Top SCL-ANF fare CANCELLATIONS ANY TIME CANCELLATIONS PERMITTED. NOTE - REFUND MUST BE COMPLETED BEFORE DEPARTURE TIME OF THE ORIGINAL FLIGHT -OTHERWISE- IT WILL BE CONSIDERED NO-SHOW AND SUCH PENALTY/RESTRICTION WILL APPLY. // REFUND RULES APPLY PER FARE COMPONENT. WHEN COMBINING REFUNDABLE FARES WITH NON REFUNDABLE FARES PROVISIONS WILL APPLY AS FOLLOWS - THE AMOUNT PAID ON THE REFUNDABLE FARE COMPONENT WILL BE REFUNDED UPON PAYMENT OF THE PENALTY AMOUNT IF APPLICABLE. - THE AMOUNT PAID ON THE NON REFUNDABLE FARE COMPONENT WILL NOT BE REFUNDED. - WHEN COMBINING FARES CHARGE THE SUM OF THE CANCELLATION FEES OF ALL CANCELLED FARE COMPONENTS. // |
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