Level of incompetence at LATAM is eye-opening
Nov 26, 2020, 5:03 am
#1
Original Poster
Join Date: Jan 2010
Location: AMS, JFK/EWR/LGA
Programs: Flying Blue/Platinum, TK/Elite Plus, QR/Platinum, LH/FTL, Marriott/Platinum
Posts: 293
Level of incompetence at LATAM is eye-opening
So I was trying to buy a simple CGH-SDU roundtrip on LATAM, it's simply impossible to get the payment done.
(1) Tried for a few hours on LATAM website, several cards, both debit and credit, all led to an error message.
(2) Called the call center, they obviously want 25 USD to issue the ticket over the phone but at that point I just couldn't care less - gave them my credit card info - was told that system is down, I need to call back
(3) Called back the next day - did the same process again, again some BS that I need to call my bank as there's an error message
So obviously, it's just impossible to even buy a ticket with LATAM nowadays....
(1) Tried for a few hours on LATAM website, several cards, both debit and credit, all led to an error message.
(2) Called the call center, they obviously want 25 USD to issue the ticket over the phone but at that point I just couldn't care less - gave them my credit card info - was told that system is down, I need to call back
(3) Called back the next day - did the same process again, again some BS that I need to call my bank as there's an error message
So obviously, it's just impossible to even buy a ticket with LATAM nowadays....
Nov 26, 2020, 8:48 am
#2
Join Date: Jul 2018
Location: Glasgow, UK
Programs: BA GGL/CCR, HH Diamond
Posts: 126
So I was trying to buy a simple CGH-SDU roundtrip on LATAM, it's simply impossible to get the payment done.
(1) Tried for a few hours on LATAM website, several cards, both debit and credit, all led to an error message.
(2) Called the call center, they obviously want 25 USD to issue the ticket over the phone but at that point I just couldn't care less - gave them my credit card info - was told that system is down, I need to call back
(3) Called back the next day - did the same process again, again some BS that I need to call my bank as there's an error message
So obviously, it's just impossible to even buy a ticket with LATAM nowadays....
(1) Tried for a few hours on LATAM website, several cards, both debit and credit, all led to an error message.
(2) Called the call center, they obviously want 25 USD to issue the ticket over the phone but at that point I just couldn't care less - gave them my credit card info - was told that system is down, I need to call back
(3) Called back the next day - did the same process again, again some BS that I need to call my bank as there's an error message
So obviously, it's just impossible to even buy a ticket with LATAM nowadays....
Nov 28, 2020, 12:23 pm
#4
Join Date: Jul 2007
Location: Toronto
Programs: Aeroplan, Flying Blue, Marriott Rewards
Posts: 152
I had a terrible times with them. Got the run around for weeks so I finally called my credit card company and gave them the details to dispute the charge.
It's been 67 days since my credit card company contact LATAM regarding a charge back.
No response. So credit card company provided 100% refund back into my bank account. The LATAM tickets still active online.
Just INCREDIBLE!!!!
It's been 67 days since my credit card company contact LATAM regarding a charge back.
No response. So credit card company provided 100% refund back into my bank account. The LATAM tickets still active online.
Just INCREDIBLE!!!!
Nov 29, 2020, 7:40 am
#5
Join Date: Nov 2018
Location: New York
Posts: 799
I had a terrible times with them. Got the run around for weeks so I finally called my credit card company and gave them the details to dispute the charge.
It's been 67 days since my credit card company contact LATAM regarding a charge back.
No response. So credit card company provided 100% refund back into my bank account. The LATAM tickets still active online.
Just INCREDIBLE!!!!
It's been 67 days since my credit card company contact LATAM regarding a charge back.
No response. So credit card company provided 100% refund back into my bank account. The LATAM tickets still active online.
Just INCREDIBLE!!!!