LATAM Covid-19 Chargebacks and Cashback Experiences
#17
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,542
A data point. My flight cancelled for December so I requested a refund on 8/28 received a voucher to use as a future credit or get a bank transfer on on 9/8 received bank transfer 9/17
#24
Ambassador, LATAM
Join Date: Aug 2009
Location: Lima, Per
Programs: LATAM, Lifemiles
Posts: 853
*September 16th - travel voucher to bank transfer request - (sent bank details via email with support case created by phone a couple of days earlier)
*October 14th - received confirmation email indicating bank transfer had been completed on October 9th
Peruvian residents/citizens with Peruvian bank (BCP)
*October 14th - received confirmation email indicating bank transfer had been completed on October 9th
Peruvian residents/citizens with Peruvian bank (BCP)
Last edited by andreadbc; Oct 21, 2020 at 7:46 am
#25
Join Date: Oct 2008
Posts: 17
I've been following up, but it's been useless and insulting. They claim they are full with queries, which must be a lie, as Andreadbc luckily states:
*September 16th - travel voucher to bank transfer request - (sent bank details via email with support case created by phone a couple of days earlier)
*October 14th - received confirmation email indicating bank transfer had be completed on October 9th
Peruvian residents/citizens with Peruvian bank (BCP)
*October 14th - received confirmation email indicating bank transfer had be completed on October 9th
Peruvian residents/citizens with Peruvian bank (BCP)
#26
Ambassador, LATAM
Join Date: Aug 2009
Location: Lima, Per
Programs: LATAM, Lifemiles
Posts: 853
They used to refund to credit card (pre-pandemic) -- which is why as you mentioned 8 months could've been the case.
One month approximately from voucher to bank is also what I experienced back in May/June.
One month approximately from voucher to bank is also what I experienced back in May/June.
#27
Original Poster
Join Date: Dec 2009
Posts: 2,549
We applied for vouchers and then refunds for 3 flights pretty much all at the same time. Several months on, my refunds have now come through, but my partner's (same booking, applied for all at the same time) still has not gotten his. Either way, this is progress.
Edit: all of it has arrived back now.
Edit: all of it has arrived back now.
Last edited by Dan1113; Oct 17, 2020 at 1:14 pm
#28
Ambassador, LATAM
Join Date: Aug 2009
Location: Lima, Per
Programs: LATAM, Lifemiles
Posts: 853
One month approximately from voucher to bank is also what I experienced back in May/June.
(last one hopefully)
Last edited by andreadbc; Oct 28, 2020 at 10:09 am
#29
Join Date: Jan 2018
Posts: 147
We applied for vouchers and then refunds for 3 flights pretty much all at the same time. Several months on, my refunds have now come through, but my partner's (same booking, applied for all at the same time) still has not gotten his. Either way, this is progress.
Edit: all of it has arrived back now.
Edit: all of it has arrived back now.
#30
Join Date: Jan 2018
Posts: 147
LATAM's Facebook page posted this message earlier today:
What does this imply? Do folks who are waiting for the bank transfer need to do something?
If you believe money is owed to you by LATAM, you have until December 18th, 2020 to file a claim in the chapter 11 bankruptcy. https://cases.primeclerk.com/LATAM/