How can I cancel my LATAM tickets online?

Old Mar 23, 20, 3:25 am
  #1  
gms
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Join Date: Oct 2005
Location: South East, UK
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How can I cancel my LATAM tickets online?

I have been trying to call, but I keep being cut off after a couple of minutes. I tried messaging via an online case almost a week ago, no response. I tried messaging via Twitter a week ago, no response. I appreciate this is a period of huge disruption for all airlines, so I am not criticising LATAM for this.

I currently have 3 separate tickets for flights within Chile, starting next week. Clearly I cannot now travel to use these tickets (I am based in the UK). I don't want to reschedule. I just want to cancel and will be happy to accept the cancellation terms of the original tickets (one gives me a 100% refund, the other two give me a 30% refund). However, I cannot find any online options to do a simple ticket cancellation.

Is there any way I can do this online? The only options I get are to reschedule. I cannot see a cancellation option anywhere.
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Old Mar 23, 20, 4:18 am
  #2  
 
Join Date: Apr 2005
Location: GRU
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Not sure if that will work but give this page a try :

https://www.latam.com/DevolucionesLa...760.1569343972
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Old Mar 23, 20, 6:02 am
  #3  
gms
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Originally Posted by mzb00 View Post
Not sure if that will work but give this page a try :

https://www.latam.com/DevolucionesLa...760.1569343972
Thanks!

I have submitted my ticket details (separately for each ticket number) and it appears to have gone through. I got the email confirmation at least. I will need to wait and see if the refund actually works!

If anyone has any experience of how long LATAM needs to process these requests at the moment that would be helpful. I just want to avoid calling them in the coming days if I can (other people who are trying to reschedule flights are of course a higher priority right now!).
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Old Mar 23, 20, 6:26 am
  #4  
 
Join Date: Apr 2005
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Glad to hear it seemed to have worked. My experience a few months ago was that it took 1-2 weeks. These days though ... who knows.
One thing I'd keep an eye on is whether you can stil pull the itinerary online or on the app, if it fails that means the itinerary was cancelled successfully.
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Old Mar 23, 20, 8:25 am
  #5  
 
Join Date: Jul 2009
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if paid with a none Chilean credit card, then it might take (quite a bit) longer. Unless you can provide a Chilean bank account to which LATAM can deposit the money. At least, that is my experience.
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Old Mar 23, 20, 5:10 pm
  #6  
gms
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Originally Posted by cphflyer_EB View Post
if paid with a none Chilean credit card, then it might take (quite a bit) longer. Unless you can provide a Chilean bank account to which LATAM can deposit the money. At least, that is my experience.
It was a non-Chilean card I used to pay. But I will be patient and see how long it takes.
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Old Mar 24, 20, 2:44 am
  #7  
gms
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Just a quick update in case this benefits others. For each refund request, I received an email with a case number. Checking the case numbers on the LATAM website they all have the status "On Hold" with the text "Your case has been referred to the area responsible for your request, we will contact you as soon as we have a response.". Given that my first flight is a week away I will leave it a few days, but I expect I will probably have to call to ensure the flights are cancelled before the trips are due to start.
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Old Mar 26, 20, 11:01 am
  #8  
 
Join Date: Feb 2020
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Hi,
I did mine just now for a trip on 26/04.
It immediately went to " En proceso de pago" = "payment in progress".
Tickets were not refundable.

Hope that helps
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Old Mar 27, 20, 3:24 am
  #9  
 
Join Date: Feb 2018
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Thanks for that link, very helpful. I had a ticket booked on the 3rd April departing from the EU which LATAM cancelled last night.

I submitted a refund request and to my surprise it confirmed the correct amount I was due back and said it would go on to my CC (within 15 BD, although said it could take longer due to the current situation).

It now says "
In payment process".

Side note: I was unable to add my bank account info as 'back up' to my original cc info, as for the UK it lists no banks on the drop down and won't let you continue with this blank...
AlexIG is offline  

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