What can I do about flight change?

Old Jan 19, 20, 11:56 pm
  #1  
Original Poster
 
Join Date: Jan 2018
Posts: 5
What can I do about flight change?

Hi,

I have booked a ticket with LATAM with the following itinerary in April: SYD-SCL-LIM-CUZ. The layover time at SCL and LIM is around 4 hours and 2 hours respectively. The LIM-CUZ flight was brought forward for half an hour. I believe the connection at LIM is now below the MCT so they are putting us on the first flight the next day. There are no earlier SCL-LIM flights available. I have a few questions and I hope you guys can help me with them.

1. The new flight is too early in the morning. Can I ask them to move us to a later flight?
2. Can I ask them to provide a hotel room for the overnight layover?
3. I have a separate CUZ-LIM booking. Because my time at CUZ is shortened, can I ask them to reschedule the CUZ-LIM flight in the other booking?
4. If I accept the flight change and later LATAM adds a new SCL-LIM flight for earlier that day, can I ask them to put us on that earlier flight and reinstate the original LIM-CUZ flight?

Thank you!
alamah is offline  
Old Jan 20, 20, 7:31 am
  #2  
 
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 205
  1. You are entitled for a free change of date or re-routing within -7 or + 15 days of your original date as long as there is availability on the cabin https://www.latamtrade.com/en_au/procom/pax_protection
    I'd do a rerouting using the SCL-CUZ direct flight. Since it doesn't operate every day, I'd try to change your date of departure.
  2. No chance in hell I'm afraid
  3. It wouldn't hurt to ask, but they'd probably tell you that you can only change your flights on the same ticket
  4. No, but you can delay your acceptance of the new itinerary
Semphyra is offline  
Old Jan 20, 20, 10:42 pm
  #3  
Original Poster
 
Join Date: Jan 2018
Posts: 5
Thank you Semphyra for the inputs.

The SCL-CUZ flight is a good idea. However it doesn't operate on my date of travel and I need to travel on that day. So I still need to transit in Lima.

For my questions number 3, I have just found out they have changed my CUZ-LIM flight in the other booking as well. I should be able to change it to a preferred timing.

I'm surprised that LATAM hasn't notified me any of these changes. I found out all these by myself after checking my flights in their app... They normally don't send any emails about schedule changes?
alamah is offline  

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