Redemption confusion

Old Dec 31, 19, 9:59 am
  #1  
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Join Date: Apr 2007
Posts: 469
Redemption confusion

Attempting a One-Way online award redemption using OneWorld partners. Tried searching for my cities on the website but only specific city pairs are found. For example if I select Tokyo in "From" then I don't get the option for "Chicago" in "To". But I do find "New York" so I know that this type of award can be booked online.

Anyways, so I called the Help Desk and they said:
1) Award tix need to be Round-Trip, and
2) No more than 10-1/2 months out.

Obviously both these statements conflict with the online redemption which allows one-ways and also books further out. Any ideas what to do or just keep calling back in the hopes of getting a more knowledgeable agent? Not holding my breath after personal previous experiences which were prior to the TAM merger and the whole Fidelidade circus, so seeing how far I can take this before I give up.
gq_dq is offline  
Old Feb 25, 20, 9:25 pm
  #2  
 
Join Date: Mar 2011
Posts: 10
I asked the call centre about one-way awards today and they said that one-way awards are now possible but only for flights in between argentina, chile, peru and brazil (? i forget).

In all my years with LATAM award fares have always had to be return so this is new. They said for international flights to Oceania that one-way was not possible, and that this was true for most ex-south america destinations.
Mrmrpotatohead is offline  
Old Feb 26, 20, 4:15 pm
  #3  
 
Join Date: Jan 2012
Location: Bergen County NJ
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Posts: 529
Originally Posted by Mrmrpotatohead View Post
I asked the call centre about one-way awards today and they said that one-way awards are now possible but only for flights in between argentina, chile, peru and brazil (? i forget).

In all my years with LATAM award fares have always had to be return so this is new. They said for international flights to Oceania that one-way was not possible, and that this was true for most ex-south america destinations.
One-Ways have been available in my experience. I search for them from time to time. US-US US-EU. Never any good ones but they are there.
theboss7593 is offline  
Old Feb 27, 20, 5:41 am
  #4  
 
Join Date: Mar 2011
Posts: 10
You can book them, but the points cost has always been for a return itinerary. I have booked many LAN redemptions over the years, trust me they used to only offer return awards.
Mrmrpotatohead is offline  
Old Feb 27, 20, 7:40 am
  #5  
 
Join Date: Aug 2016
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One-Way redemptions are available only in Domestic Markets
Semphyra is offline  
Old Feb 27, 20, 11:41 am
  #6  
 
Join Date: Jan 2012
Location: Bergen County NJ
Programs: UA *S, Marriott Platinum, AMEX PLAT,HH Gold, Amtrak Select, PP
Posts: 529
Originally Posted by Mrmrpotatohead View Post
You can book them, but the points cost has always been for a return itinerary. I have booked many LAN redemptions over the years, trust me they used to only offer return awards.
Makes sense why they are so expensive then.
theboss7593 is offline  

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