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Cannot get to the credit card payment pages on Latam.com

Cannot get to the credit card payment pages on Latam.com

Old Sep 4, 19, 7:53 am
  #1  
Original Poster
 
Join Date: Jan 2013
Programs: BAEC GfL
Posts: 164
Cannot get to the credit card payment pages on Latam.com

Does anyone else have this issue, i am using the UK Latam website to book internal flights within Argentina, all is well, am able to a select flight, seats and add all passenger details. Then I try to pay either via credit card or paypal then I get the following message

"The operation was not completed, please try again later"

Trying to call their UK number just gets no where

Any idea fellow travellers
Royalscot is offline  
Old Sep 4, 19, 11:39 am
  #2  
 
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 217
They were having some issues yesterday. Maybe you can try again today? If the payment fails again, but you get a PNR Code it would be easier to the Contact Center to issue your tickets
Semphyra is offline  
Old Sep 6, 19, 6:12 pm
  #3  
 
Join Date: Mar 2010
Posts: 32
I had similar problems at the beginning of August trying to book Easter Island flights on the Chilean website. For a specific flight, the payment page wouldn't load at all (just a blank screen), but it was only happening for a specific flight date/time. It's possible the website doesn't reflect actual availability of fares.

One of the Chilean customer reps I spoke with said he wasn't able to see the same fare that I saw online. I kept trying every day for a week until I gave up and booked something else.

Just for kicks, I just tried to repeat that same booking I had issues with and get the following error message (translated from Spanish):
"We had a problem with the availability of your flights. Please search again or choose another time."
cbrmanf4 is offline  
Old Sep 12, 19, 1:10 am
  #4  
 
Join Date: Oct 2001
Location: San Francisco
Programs: AA PLT 2MM,, DL PM, Marriott Titanium Lifetime, Dollar Store Premium
Posts: 2,682
I've been having the same problem with domestic Brazilian bookings (on the US website) for the past few days trying with multiple cards. Also, one's desired and selected seat disappears for several hours as part of the process, so you can't try various cards in succession if you want a specific seat.

Maybe I'll throw in the towel and try the PayPal option the next time and leave the few hundred miles for the credit card spend on the table. (Update: I actually just tried PayPal too; that didn't work either.)

Regardless, it's both weird and annoying that there's not on the ball with this issue. Oh well.
snorkmaster is offline  
Old Sep 12, 19, 2:32 am
  #5  
 
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,553
I had the same problem repeatedly over multiple dates earlier this year, ended up using an OTA
ajeleonard is offline  
Old Sep 14, 19, 1:54 am
  #6  
 
Join Date: Oct 2001
Location: San Francisco
Programs: AA PLT 2MM,, DL PM, Marriott Titanium Lifetime, Dollar Store Premium
Posts: 2,682
Their web support (via Facebook) wanted my passport number, which has absolutely nothing to do with the issue, especially on a domestic Braziil ticket where you don't even need to enter it. I gave up and bought a GOL ticket.

(I would have used an OTA but wanted to book one of the flexible fares.)

Last edited by snorkmaster; Sep 14, 19 at 2:31 am
snorkmaster is offline  

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