Unable to redeem miles on LATAM Multiplus
Apr 8, 2019, 11:08 am
#1
Original Poster
Join Date: Apr 2019
Posts: 1
Unable to redeem miles on LATAM Multiplus
Is anybody else having problems redeeming miles for flights on LATAM Multiplus? I honestly don't know what to do anymore. I've been trying to redeem my miles as well as my husband's miles for tickets on Multiplus for more than a month. Multiple issues with the platform itself (from passwords, system not working, redeeming passwords etc). LATAM on the phone say they can't access the flights to book (even though they accept my redeeming password (something Multiplus needs to give you). Multiplus says it's fixed the problem, yet I still can't redeem my points. It's been honestly hours of my life. Just now, the system it's down or unable to sign me in.... anybody experiencing all of these issues? I've contacted LATAM and Multiplus on various occasions but you can only leave complaints on their website, or they open a case for you when someone writes back something completely irrelevant to the question I'm asking. I can't seem to get one person who can take care of this for me. If you know more, please help... I'm so defeated.
Apr 10, 2019, 9:07 pm
#2
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, UA1K B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 785
Is anybody else having problems redeeming miles for flights on LATAM Multiplus? I honestly don't know what to do anymore. I've been trying to redeem my miles as well as my husband's miles for tickets on Multiplus for more than a month. Multiple issues with the platform itself (from passwords, system not working, redeeming passwords etc). LATAM on the phone say they can't access the flights to book (even though they accept my redeeming password (something Multiplus needs to give you). Multiplus says it's fixed the problem, yet I still can't redeem my points. It's been honestly hours of my life. Just now, the system it's down or unable to sign me in.... anybody experiencing all of these issues? I've contacted LATAM and Multiplus on various occasions but you can only leave complaints on their website, or they open a case for you when someone writes back something completely irrelevant to the question I'm asking. I can't seem to get one person who can take care of this for me. If you know more, please help... I'm so defeated.
Nov 27, 2019, 10:49 pm
#3
Join Date: Nov 2019
Posts: 3
Not been able to redeem points on Latam pass
I have tried to buy tickets with my latam points over the web page and using the phone and I cant do it..I teach the last step where my cc info is taken and then I get an error message..I have tried using other computers..browsers...clean cookies..3 different CC....nothing work..tried LATAM complaints and they really dont know what to do...help
Nov 29, 2019, 10:52 am
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I have tried to buy tickets with my latam points over the web page and using the phone and I cant do it..I teach the last step where my cc info is taken and then I get an error message..I have tried using other computers..browsers...clean cookies..3 different CC....nothing work..tried LATAM complaints and they really dont know what to do...help
And besides, you presumably don't have LATAM points any more, you now have MultiPlus points, don't you? So more specifics missing.
Nov 29, 2019, 11:23 am
#5
Join Date: Nov 2019
Posts: 3
Not enough info. LATAM has many web pages for different countries? Which exact one are you using? CCs are also issued in many different countries? In what country were your CCs issued? It could be as simple perhaps as using the wrong LATAM website for the country that your CCs were issued in. Or it could be that that particular LATAM site is broken.
And besides, you presumably don't have LATAM points any more, you now have MultiPlus points, don't you? So more specifics missing.
And besides, you presumably don't have LATAM points any more, you now have MultiPlus points, don't you? So more specifics missing.
Nov 29, 2019, 11:29 am
#6
Join Date: Nov 2019
Posts: 3
I am in the USA and I use the LATAM page from the usa because when I try to use web pages from another countries it redirects me to the USA page..
One night I tried very late like 11:30 pm..and for some divine reason..I was able to buy my tickets..I used the EDGE browser and my android phone and instead of buying 2 tickets. I bought a ticket at a time..
One night I tried very late like 11:30 pm..and for some divine reason..I was able to buy my tickets..I used the EDGE browser and my android phone and instead of buying 2 tickets. I bought a ticket at a time..
Dec 9, 2019, 1:50 am
#7
Join Date: Sep 2019
Posts: 21
Is anybody else having problems redeeming miles for flights on LATAM Multiplus? I honestly don't know what to do anymore. I've been trying to redeem my miles as well as my husband's miles for tickets on Multiplus for more than a month. Multiple issues with the platform itself (from passwords, system not working, redeeming passwords etc). LATAM on the phone say they can't access the flights to book (even though they accept my redeeming password (something Multiplus needs to give you). Multiplus says it's fixed the problem, yet I still can't redeem my points. It's been honestly hours of my life. Just now, the system it's down or unable to sign me in.... anybody experiencing all of these issues? I've contacted LATAM and Multiplus on various occasions but you can only leave complaints on their website, or they open a case for you when someone writes back something completely irrelevant to the question I'm asking. I can't seem to get one person who can take care of this for me. If you know more, please help... I'm so defeated.
Hoewer latam staff is absolutely not trained and no professional