Changing FF number not possible?
Oct 22, 2018, 2:41 pm
#1
Original Poster
Join Date: Jul 2018
Posts: 2
Changing FF number not possible?
Hi,
I booked a business fare on Latam, which somehow auto-populated with a LATAM loyalty number (which I never signed up for). I asked the check-in agent to change this to my AA number, but the check-in she wasn't able to (saying she wasn't able to remove the current number or overwrite it with another). She also showed me her screen, which showed something to the effect of "can't change number because there already is one". I actually went back to her to just delete the number so I could request the mileage post-flight with AA, but she tried that and apparently that was impossible as well.
I'm about to board, so won't be able to pick this up with them before the flight - has anyone been in a similar situation and knows if there's a way to retroactively move these miles (including EQMs) from Latam to AA?
Looking forward to your experiences!
I booked a business fare on Latam, which somehow auto-populated with a LATAM loyalty number (which I never signed up for). I asked the check-in agent to change this to my AA number, but the check-in she wasn't able to (saying she wasn't able to remove the current number or overwrite it with another). She also showed me her screen, which showed something to the effect of "can't change number because there already is one". I actually went back to her to just delete the number so I could request the mileage post-flight with AA, but she tried that and apparently that was impossible as well.
I'm about to board, so won't be able to pick this up with them before the flight - has anyone been in a similar situation and knows if there's a way to retroactively move these miles (including EQMs) from Latam to AA?
Looking forward to your experiences!
Oct 22, 2018, 10:10 pm
#2
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
You can do it over on the call center, but it will take some time.... If you are not in a rush, when you make the check in, 48 hours before the fly, you will imput all your info and will ask you again for your FF. You can change it there.
Since you are flying business, there is no need to do it now, since you can choose your seats and all that for free.
Since you are flying business, there is no need to do it now, since you can choose your seats and all that for free.
Oct 22, 2018, 10:55 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
QR Qatar & AY Finnair manage my booking works with some Oneworld ffp's/airlines (Not just QR & AY flights)
No idea if they work with LATAM
https://www.finnair.com/au/gb/custom...manage-booking
No idea if they work with LATAM
https://www.finnair.com/au/gb/custom...manage-booking
Oct 23, 2018, 4:09 pm
#5
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
QR Qatar & AY Finnair manage my booking works with some Oneworld ffp's/airlines (Not just QR & AY flights)
No idea if they work with LATAM
https://www.finnair.com/au/gb/custom...manage-booking
No idea if they work with LATAM
https://www.finnair.com/au/gb/custom...manage-booking
Nov 14, 2018, 11:45 am
#6
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,198
I am also flying LATAM biz class and just flew without a FF# from FCO-FRA-GRU-SCL. Did on line check in for return SCL-GRU-FCO and had a LAN FF# in the field (I do not have a LATAM FF#). I deleted it but when BP's issued shows the number. I am not in Chile (in NZ) and flying to SCL today. Will see if I can change at airport before flight in the biz check in area.
Did anyone figure out how a FF account which does not exist appears and how to ensure can get credit to another program (when I decide where I want it)?
Did anyone figure out how a FF account which does not exist appears and how to ensure can get credit to another program (when I decide where I want it)?