LATAM PASS System migration - all points missing and zeroed out
May 23, 2018, 6:44 am
#1
Original Poster
Join Date: May 2005
Location: Singapore, Singapore
Programs: LH HON, SQ QPPS, QR Gold, Sixt Diamond
Posts: 228
LATAM PASS System migration - all points missing and zeroed out
Following the LAN PASS and TAM MULTIPLUS system migration, I get an email message "Resgate realizado com successo" and "MIGRACAO DE PONTOS DA MULTIPLUS PARA LATAM PASS". My account zeroed out.
Anyone have the same experience?
Anyone have the same experience?
Jun 1, 2018, 11:53 am
#2
Original Poster
Join Date: May 2005
Location: Singapore, Singapore
Programs: LH HON, SQ QPPS, QR Gold, Sixt Diamond
Posts: 228
Now they changed my home country from Netherlands to Pakistan... let‘s hope this was a fat finger (is Paises Baixos next to Pakistan in the Dropdown)?
Jun 6, 2018, 1:04 pm
#4
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 899
Allegedly migrated successfully, I can't access my flights, etc. on LATAM now and of course they aren't in on Multiplus. I asked a CS representative in Bogota and she told me that that stuff was supposed to still be on the LATAM servers. Lots more fun when I try to call the Call Center and the system doesn't recognize my LATAM Pass number. Of course Call Center says that "Your account is in Multiplus so try there". LATAM CS, of course, don't get the fact that Multiplus isn't supposed to, can't, and won't deal with those items that don't involve points.
Typical LATAM and even the social media team is having issues getting a straight answer so things must be a real mess.
Well it's LATAM so YMMV
Typical LATAM and even the social media team is having issues getting a straight answer so things must be a real mess.
Well it's LATAM so YMMV
Jun 18, 2018, 8:10 am
#5
Join Date: Oct 2016
Location: USA
Programs: LATAM Black / IHG Platinum / Avis Preferred Plus
Posts: 42
They do not have any help desk number for overseas and most of the messages come in portuguese which makes no sense.
I have finally manage to get trasnferred back to Latam pass program, by faking some id and giving a friends address in Argentina, and they had to move me back into latam program, with this i will burn my miles and change programs next year as it is simply not worth the hassle.
Good luck!
PS. you need your phone number to by correct otherwise you cannot redem your points (which also have less value in multiplus than latam pass)