LATAM Status Match 2017

Reply

Old Nov 25, 17, 2:47 pm
  #31  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
I requested the match over a month ago via Twitter and they opened a support case, but nobody has responded so far.
Whenever I ask for a status update, they tell me to be patient.

I wonder if it is because I originally asked them to confirm I will get the upgrade vouchers before matching my status.
But in the meantime, I have asked them to forget about that and just match it, but still have not heard back...
ChocolateFactory is offline  
Reply With Quote
Old Nov 28, 17, 7:50 am
  #32  
 
Join Date: Nov 2013
Location: Stockholm, Sweden
Programs: TK Elite +, Hilton Diamond, BA Gold
Posts: 608
I sent boarding pass copies of my LATAM flight between Frankfurt and Madrid and my TK Elite Plus card a few weeks ago. Followed up on twitter last week and was told they'd respond soon. Today, I logged-in to my account and saw that I was matched to LATAM Black Status is valid until March 2019. Thanks guys for all the help
thefilipinotraveler is online now  
Reply With Quote
Old Nov 28, 17, 8:13 am
  #33  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
They've been telling me they'd respond "soon" for 5 weeks now. I'm really beginning to get annoyed.
ChocolateFactory is offline  
Reply With Quote
Old Dec 10, 17, 7:23 am
  #34  
Suspended
 
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,959
send them more tweets
kaka is offline  
Reply With Quote
Old Dec 10, 17, 6:30 pm
  #35  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
I've DM'ed them about a million times. They just keep apologizing and asking me to be patient... Damn, this is frustrating.
ChocolateFactory is offline  
Reply With Quote
Old Dec 10, 17, 7:27 pm
  #36  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,268
Originally Posted by ChocolateFactory View Post
I've DM'ed them about a million times. They just keep apologizing and asking me to be patient... Damn, this is frustrating.
have you logged into your account and checked your status ?
Mauibaby2008 is offline  
Reply With Quote
Old Dec 10, 17, 7:54 pm
  #37  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
Yes, as far as I can tell (their website is a MESS) I still have the lowest status. And definitely no upgrade vouchers available... :/
ChocolateFactory is offline  
Reply With Quote
Old Dec 12, 17, 10:01 am
  #38  
 
Join Date: Apr 2015
Posts: 66
Originally Posted by ChocolateFactory View Post
I've DM'ed them about a million times. They just keep apologizing and asking me to be patient... Damn, this is frustrating.
guess they are just busy checking year end elite members data...to decide whether to grant more status matches...
LuoboTiX is offline  
Reply With Quote
Old Dec 12, 17, 3:05 pm
  #39  
 
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 500
My uncle got match in 2015, he ask for the match on Feb but they toll him that matches where made only after April. Since from Jan to March they are busy with the status of their current menbers (maybe take them more time and start in December or November). He did got matched on April and toke just a few days i think before the 8th of April he was Comodoro already.
PABLOCO is offline  
Reply With Quote
Old Dec 12, 17, 5:42 pm
  #40  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
I don't know what to say. Guess LATAM is a lot worse than I expected.
ChocolateFactory is offline  
Reply With Quote
Old Dec 13, 17, 6:30 am
  #41  
 
Join Date: Jan 2005
Programs: AA-EXP, LATAM Platinum, BA-Blues
Posts: 618
Originally Posted by ChocolateFactory View Post
Yes, as far as I can tell (their website is a MESS) I still have the lowest status. And definitely no upgrade vouchers available... :/
Where on the site does one check upgrade voucher balance?
checkerboard is offline  
Reply With Quote
Old Dec 13, 17, 8:07 am
  #42  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
https://www.latam.com/en_us/apps/personas/upg

AND OH MY GOD, THEY JUST MATCHED MY STATUS!!!!
Took them only two months...
ChocolateFactory is offline  
Reply With Quote
Old Dec 13, 17, 10:12 am
  #43  
 
Join Date: Jan 2005
Programs: AA-EXP, LATAM Platinum, BA-Blues
Posts: 618
Originally Posted by ChocolateFactory View Post
Thanks!

Another, relateted question: I've recently been matched to Black, and have six companion upgrade vouchers in my account. Do these have an expiry date? Also: what triggers the deposit of a new batch? Is it 1-January? 1-April? Upon my re-qualifying for 2019? Something else?
checkerboard is offline  
Reply With Quote
Old Dec 13, 17, 11:58 am
  #44  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,332
Someone else will be able to give you a more reliable answer, but I believe all upgrade vouchers are renewed April 1.
I think I found that information somewhere in this thread...

Oh, and I just got a response to my second support case I opened a few days ago.
Looks like it actually was that that did the trick (in which I requested the status match in Spanish using Google Translate), and not the first support case in English that was opened by their US Twitter team.
Damn, they need to work on their customer service.

Last edited by ChocolateFactory; Dec 13, 17 at 12:39 pm
ChocolateFactory is offline  
Reply With Quote
Old Dec 14, 17, 8:08 pm
  #45  
 
Join Date: Sep 2011
Location: MIA
Programs: AA Dirt BA Gold SPG GLD HH GLD
Posts: 761
I've got some intra Brazil flights coming up on JJ. In order to get the status match I need to wait until I fly? I'm going to guess that I cannot put my AA number in the record as well?
saltytheseagull is online now  
Reply With Quote

Thread Tools
Search this Thread