LAN fined for charging $75 change fee – Peru

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Jun 12, 2013, 8:34 pm

bingocallerb22

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LAN fined for charging $75 change fee – Peru

INDECOPI (Peru's consumer protection agency) has fined LAN S/.850.000 for charging the $75 change fee. It is illegal in Peru. As well, LAN cannot limit changes to only once. LAN is required to post on their site and refund people who were improperly charged.

http://peru.com/actualidad/economia-...noticia-144844

Jun 12, 2013, 9:07 pm

Eastbay1K

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With a LAN A380 at the top of the story

Jun 12, 2013, 9:21 pm

phlashba

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Quote:

Originally Posted by Eastbay1K

With a LAN A380 at the top of the story

Has LAN even ordered any 380s??? Wow!

Jun 13, 2013, 8:54 am

FLLUAFlyer

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The story also says the LANPeru is likely to appeal.

So why would this not also apply to any carrier that sells tickets and does business in Peru?

Jun 13, 2013, 9:28 am

bingocallerb22

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Quote:

Originally Posted by CVCONDE

The story also says the LANPeru is likely to appeal.

So why would this not also apply to any carrier that sells tickets and does business in Peru?

LAN can appeal, standard wording on these things. Yup, applies to all carriers, they too are not above the law.

Here is the INDECOPI ruling:

http://www.indecopi.gob.pe/0/modulos...?PFL=0&NOT=621

Jun 13, 2013, 9:54 am

miikkak

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Based on the wording this ruling might only be related to domestic flights sold under these conditions as endorsements regarless of paid fare etc are permitted only when travelling within Peru.

Jun 13, 2013, 11:12 am

FLLUAFlyer

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Quote:

Originally Posted by bingocallerb22

LAN can appeal, standard wording on these things. Yup, applies to all carriers, they too are not above the law.

Here is the INDECOPI ruling:

http://www.indecopi.gob.pe/0/modulos...?PFL=0&NOT=621

Nowhere in the ruling does it say it applies to all airlines. It is only a ruling against LANPeru.

Jun 13, 2013, 11:39 am

bingocallerb22

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Quote:

Originally Posted by CVCONDE

Nowhere in the ruling does it say it applies to all airlines. It is only a ruling against LANPeru.

Good point. But if Star or Peruvian or LC were to charge me this (do they?) my first stop would be INDECOPI with this ruling in hand. They have to follow the law too. Or am I missing something?

Jun 13, 2013, 12:01 pm

FLLUAFlyer

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Quote:

Originally Posted by bingocallerb22

Good point. But if Star or Peruvian or LC were to charge me this (do they?) my first stop would be INDECOPI with this ruling in hand. They have to follow the law too. Or am I missing something?

LAN's argument is that other airlines charge change fees, etc. (yes, Star Peru, etc. do charge fees for changes). So why single out LAN?!?

Must be some overzealous bureaucrat at INDECOPI that dislike LAN's Chilean parent!