LAN GDS Switch to SABRE 7/8 SEP 2012
Sep 13, 2012, 9:46 am
#76
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
TIP @:-) They never check your pockets
Sep 14, 2012, 7:24 am
#77
Join Date: Apr 2012
Location: Chile
Programs: LATAM Black Signature, SPG Ambassador LT Gold, Marriott Plat, Hilton Diamond, Hyatt Diamond
Posts: 128
Seat selection availability
Hi all
Has anybody tried to access the Seat Selection part of Lan.com? It's showing that it's not available, and that I should call the contact center. Did that but they don't have the power to assign preferred seats (I'm Comodoro), so the workaround is useless.
Any ideas?
Has anybody tried to access the Seat Selection part of Lan.com? It's showing that it's not available, and that I should call the contact center. Did that but they don't have the power to assign preferred seats (I'm Comodoro), so the workaround is useless.
Any ideas?
Sep 14, 2012, 7:57 am
#78
Join Date: Mar 2002
Location: US expat somewhere south of Valpo, Chilezuela
Programs: On the way to lowly LATAM Gold, AA, MiClub Lider
Posts: 853
Fondas and ramadas open in 9 hours kicking off a 5 day dieciocho celebration with the 18 and 19 mandatory days off.
Anyone want to bet that nothing still broken will get fixed till late next week or beyond?
Anyone want to bet that nothing still broken will get fixed till late next week or beyond?
Sep 14, 2012, 8:30 am
#79
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Hi all
Has anybody tried to access the Seat Selection part of Lan.com? It's showing that it's not available, and that I should call the contact center. Did that but they don't have the power to assign preferred seats (I'm Comodoro), so the workaround is useless.
Any ideas?
Has anybody tried to access the Seat Selection part of Lan.com? It's showing that it's not available, and that I should call the contact center. Did that but they don't have the power to assign preferred seats (I'm Comodoro), so the workaround is useless.
Any ideas?
Generally, the contact centre can assign seats, but LAN is changing systems right now, so temporarily seat selection isn't working for anyone. It is being handled at the airport.
Quite right, as a Comodoro you are not receiving the promised benefit right now. But do not expect anything from LAN as compensation except a sincere lo siento.
Suggestions? If your flight is in the future, wait, they will fix the seat selection function. If your flight is imminent, early to the airport to get better seat selection.
Sep 14, 2012, 2:59 pm
#80
Join Date: Apr 2012
Location: Chile
Programs: LATAM Black Signature, SPG Ambassador LT Gold, Marriott Plat, Hilton Diamond, Hyatt Diamond
Posts: 128
Thanks
Thanks for the welcome and for the advice. Yeah, flight is a bit in the future (2 weeks time) but I'm not letting my 1st row Charlie seat go away that easy 
It's an A319 with no W seats.
Happy w-end
It's an A319 with no W seats.Happy w-end
Sep 16, 2012, 3:04 pm
#81
Join Date: Sep 2012
Programs: LA, LH
Posts: 11
Hey all, have been reading the forum for a while but this is my first post 
Despite having a successful migration with their GDS, I still donīt get why they ask us to arrive 3 hours ahead to the airport, itīs way too much time for regional flights, although I agree about long-haul routes.
Anyway, having national holidays here, the "dieciocho" week, makes SCL just another chaotic place to be...
Cheers,
Despite having a successful migration with their GDS, I still donīt get why they ask us to arrive 3 hours ahead to the airport, itīs way too much time for regional flights, although I agree about long-haul routes.
Anyway, having national holidays here, the "dieciocho" week, makes SCL just another chaotic place to be...
Cheers,
Sep 16, 2012, 3:09 pm
#82
Join Date: Jul 2006
Location: Chile
Posts: 326
LAN GDS Switch to SABRE 7/8 SEP 2012
It's getting to the news that LAN has been heavily overbooking flights these days, I got offered US700 in LAN money to stay 24 hours on a flight to BOG, and people reports say they've offered up to 1700 USD to stay 4 hours waiting on a flight to MIA.
Seeing as not getting to the airport by the time they tell you is grounds for them to not let you board, i'd advise you to follow their times or risk loosing your flight... At least these dieciocho days.
In Spanish: http://rbb.cl/3lg7 (this news source tends to be somewhat anti-LAN, so take what they say with a chunk of salt!)
Greetings from the beautiful island of ADZ!!
Seeing as not getting to the airport by the time they tell you is grounds for them to not let you board, i'd advise you to follow their times or risk loosing your flight... At least these dieciocho days.
In Spanish: http://rbb.cl/3lg7 (this news source tends to be somewhat anti-LAN, so take what they say with a chunk of salt!)
Greetings from the beautiful island of ADZ!!
Sep 16, 2012, 3:20 pm
#83
Join Date: Sep 2012
Programs: LA, LH
Posts: 11
It's getting to the news that LAN has been heavily overbooking flights these days, I got offered US700 in LAN money to stay 24 hours on a flight to BOG, and people reports say they've offered up to 1700 USD to stay 4 hours waiting on a flight to MIA.
Seeing as not getting to the airport by the time they tell you is grounds for them to not let you board, i'd advise you to follow their times or risk loosing your flight... At least these dieciocho days.
In Spanish: http://rbb.cl/3lg7 (this news source tends to be somewhat anti-LAN, so take what they say with a chunk of salt!)
Seeing as not getting to the airport by the time they tell you is grounds for them to not let you board, i'd advise you to follow their times or risk loosing your flight... At least these dieciocho days.
In Spanish: http://rbb.cl/3lg7 (this news source tends to be somewhat anti-LAN, so take what they say with a chunk of salt!)
(Canīt complain, on Feb I was issued a compensation voucher for USD 2.000 for opting-out of an ovbkīed flight from LAX to SCL, that Iīm using now to fly SCL - MAD )
Sep 16, 2012, 9:54 pm
#84
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
Sep 18, 2012, 2:17 am
#85
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,676
has the award booking functionality on other oneworld carriers been removed with the transition to sabre? this option is currently no longer displayed on the website ...
Sep 19, 2012, 8:30 am
#86
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
OLCI worked pretty well.
Issues (and not necessarily new ones):
Seats were previously selected, but it still makes you "select a seat" - if you don't hover the pre-selected seat elsewhere and then bring it back to your originally-selected seat, the process will not continue. (This once occurred awhile back in a full J cabina, and I couldn't OLCI because I couldn't bring the seat selection away and back.)
Although my AS # was stored, it defaulted to that # but as LA, not AS - I scrolled it back down to AS, and it appeared to store properly. No MP# appears at all on the BP (or pre-check-in pass) - I'll verify at the airport, as I have to check in anyway.
Issues (and not necessarily new ones):
Seats were previously selected, but it still makes you "select a seat" - if you don't hover the pre-selected seat elsewhere and then bring it back to your originally-selected seat, the process will not continue. (This once occurred awhile back in a full J cabina, and I couldn't OLCI because I couldn't bring the seat selection away and back.)
Although my AS # was stored, it defaulted to that # but as LA, not AS - I scrolled it back down to AS, and it appeared to store properly. No MP# appears at all on the BP (or pre-check-in pass) - I'll verify at the airport, as I have to check in anyway.
Sep 20, 2012, 11:39 am
#87
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
SFO check-in a friendly breeze this morning, followed by no tacos at the security checkpoint. I'm wondering if there are going to be LIM issues later because the flight is showing a 5 row J cabina (LP) - fortunately, I already have my seat!
Sep 20, 2012, 12:43 pm
#88
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Had some trouble checking in Auckland last week for AKL-SCL-IPC. System were promptinh first that a paper ticket would be required. It got solved. Then, I wanted to remove my AA FF from the LA segments because I am not sure if I want to dump them to AA. It took some time and the help of a supervisor to get this removal of AA FF done.
Check in at IPC to IPC-PPT was uneventful.
The lines at SCL last Friday for check in were very long. As I had my BP already, it didn't affect me.
Check in at IPC to IPC-PPT was uneventful.
The lines at SCL last Friday for check in were very long. As I had my BP already, it didn't affect me.
Sep 20, 2012, 11:06 pm
#89
Join Date: Nov 2007
Location: Lima, Peru
Programs: LAN Commodore
Posts: 733
I just flew into LAX from LIM. Long lines, even for business. Sabre personnel all over the place. The girl next to me checking in was trying to get baggage tags to her final destination and the Sabre guy was working on that for a while. Also another Sabre person was at the boarding gate helping with the upgrades. (I got mine at the counter including blocked seat next to me, so I don't have any complaints). However things weren't moving very quickly, so if anyone is flying out of LIM getting to the airport early wouldn't be a bad idea.
Sep 21, 2012, 10:09 am
#90
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,676
I just flew into LAX from LIM. Long lines, even for business. Sabre personnel all over the place. The girl next to me checking in was trying to get baggage tags to her final destination and the Sabre guy was working on that for a while. Also another Sabre person was at the boarding gate helping with the upgrades. (I got mine at the counter including blocked seat next to me, so I don't have any complaints). However things weren't moving very quickly, so if anyone is flying out of LIM getting to the airport early wouldn't be a bad idea.