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Does Uber/Lyft "Long-haul" from the Airport?

Does Uber/Lyft "Long-haul" from the Airport?

Old Dec 5, 2020, 7:01 pm
  #1  
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Does Uber/Lyft "Long-haul" from the Airport?

I most definitely have some culpability for what happened because I just simply wasn't paying attention.

I arrived at LAS, made my way to the Uber pickup point in the garage, ordered my Uber to the MGM Grand with the fare at $12.xx, the driver was already at the airport, he pinged me with his parking spot, I met him and we were off. That's supposed to be the beauty of Uber, upfront pricing and no need to deal with the taxi mafia. From reaching the garage to getting into the car was less than 3 minutes.

I know this is one of the shortest trips out of LAS to the strip, so I was already planning to tip, and add onto that the guy that accepted the trip was an UberXL vehicle (I think it was a Sante Fe) who must have been waiting for a fare for a while and picked up my UberX request. I noticed the driver had a high rating (I remember because it was higher than mine!) and had given a few thousand trips. All good signs that there should be no issues.

Anyways, getting to the point, I was not really paying attention to the route as we got driving and as I look up, we are entering the tunnel ! OMFG, I'm being long-hauled in an Uber! Then I started thinking, well, maybe that was the route Uber planned all along, I didn't really pay attention when I ordered, just looked at the fare, accepted, and everything else went pretty quick because of how quiet it is in Vegas these days.

At first I was going to say something to the driver, but then thought, he has a high rating and thousands of trips, so this is probably the route that Uber picked, so, whatever, I don't care, I know how much it is going to cost, and that's fine. But after getting dropped off, giving him his 5 stars and his tip, I ended up getting charged $18.xx for the ride.

More out of the principal of the matter than the extra $6.00, I requested a fare review for excessive route (or something like that) and the Uber system automatically adjusted the fare back to the original quote, but I was feeling a little miffed that I tipped the driver after being taken advantage of...

But was I long-hauled or not ? I honestly am not really sure...
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Old Dec 5, 2020, 7:25 pm
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FWIW - I-215/15 is a common route used, despite a longer distance.

I would not say you were long-hauled. But if you have a preferred route, you should mention it up front.
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Old Dec 5, 2020, 7:48 pm
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Originally Posted by garykung
FWIW - I-215/15 is a common route used, despite a longer distance.

I would not say you were long-hauled. But if you have a preferred route, you should mention it up front.
To MGM?
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Old Dec 5, 2020, 8:45 pm
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Unless there is construction on Paradise or Tropicana, I can't imagine current traffic levels would support the tunnel/215/15 as shorter in duration to any of the main Strip hotels.
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Old Dec 5, 2020, 10:32 pm
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Originally Posted by DenverBrian
Unless there is construction on Paradise or Tropicana, I can't imagine current traffic levels would support the tunnel/215/15 as shorter in duration to any of the main Strip hotels.
That's something we don't know, probably never.

So unless something else suggested otherwise, I-215/15 is still a valid route to MGM.
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Old Dec 6, 2020, 12:43 am
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There's absolutely no excuse to take the tunnel to MGM unless it's literally the only exit open from the airport.

To put it in perspective, Tropicana and Paradise could both be closed on the typical route and it'd still be closer to take surface streets by exiting Russell from T1 or looping north from the LAS T3 exit than longhauling through the tunnel. And I don't see any reported closures in this area from RTCSNV.

It's good you reported it to Uber. Too bad you tipped your driver.
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Last edited by gengar; Dec 6, 2020 at 3:49 am
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Old Dec 6, 2020, 11:19 am
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I don't think you were long-hauled, that's usually the taxi hacks who do that, and it happened to me once and I'll never forget it. I live in Veer Towers, part of the CityCenter/Aria campus and I usually tell them to take me via either Tropicana - LVB or Paradise/Koval - Harmon. - LVB. There have been many times that has not been the fastest route depending on construction or Day and time of day. Take some comfort that he wasted his own gas and added to the wear & tear on his vehicle. Casinos aren't the only ones who are good at taking your money. Bet your refund on red and good luck!
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Old Dec 6, 2020, 3:31 pm
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Originally Posted by JB OmahAA
I don't think you were long-hauled, that's usually the taxi hacks who do that...
OP got longhauled, it's the textbook example of being longhauled out of LAS. How does it being a scummy Uber driver instead of a scummy cab driver mean OP didn't get ripped off?
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Old Dec 6, 2020, 4:45 pm
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The 'best' long haul I ever had was an Uber pick up at JFK to Manhattan.

Arriving late from LHR and after a lengthy immigration queue we were happy to get an Uber. Not an NYC expert at all but I was still aware that the price should be around 60 bucks to Manhattan (quoted by the Uber app). We had quite a long ride (at 1130pm without traffic) and I was slightly wondering why we don't go via Queens but around the bay (or the Hudson, however locals call it).

We arrived super tired at the Renaissance hotel mid-town and I even gave the guy a tip. In the hotel room I've realised that my actual charge was 129 bucks.

Complained to Uber customer service about long hauling and got a full refund after 5min. Nevertheless the biggest (but so far only I believe) rip off I had by an uber driver.
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Old Dec 6, 2020, 5:20 pm
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Originally Posted by gengar
OP got longhauled, it's the textbook example of being longhauled out of LAS. How does it being a scummy Uber driver instead of a scummy cab driver mean OP didn't get ripped off?
Very weird. Uber/Lyft is supposed to be a particular weapon against longhauling because they're supposed to give you an upfront price, period, vs. taxis that can charge by the minute and mile.
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Old Dec 6, 2020, 6:28 pm
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Originally Posted by DenverBrian
Very weird. Uber/Lyft is supposed to be a particular weapon against longhauling because they're supposed to give you an upfront price, period, vs. taxis that can charge by the minute and mile.
Well, it's the technology that's supposed to help. Many years ago the Nevada Transportation Authority recommended, as the easiest way to prevent taxis from longhauling, simply to install GPS trackers into every taxicab for monitoring. That's technology use that seems like a simple solution, and it shows how little the Taxicab Authority was interested in pursuing actual solutions. (The Nevada Transportation Authority now oversees rideshare and it is different from the Nevada Taxicab Authority, although legislators have called for the former to take over the latter, and it's a travesty that hasn't yet happened.)

In the case of Uber/Lyft, the technology that benefits customers is the existence of a fare quote, map, and recommended route, so it's easier to notice when drivers are taking a much longer route and when the charge winds up being much higher than the quote. The technology is also pro-consumer in helping customers get compensation after the fact. Scummy drivers can always still try to longhaul and hope the customer never notices/complains, and then even if the customer does, they can tell Uber/Lyft that the customer requested they take the longer route, etc.

Unfortunately, many Uber/Lyft drivers in Las Vegas are merely ex-cabbies, so I suppose it's no surprise the practice persists.
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Old Dec 6, 2020, 7:13 pm
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There is all but zero chance that the tunnel to MGM is not a long haul. Even if Uber/Lyft give you a flat rate, drivers get paid on time and distance, and so there's an incentive to long haul, even when it doesn't cost the passenger any more.

The last taxi ride I took from the airport to a strip hotel I got long hauled on 15 - took 2x as long and cost 3x as much to get to City Center as Paradise/Harmon. After that I switched to 100% uber/lyft, as I was tired of this happening. You shouldn't have to specify (or be smart enough to know) that you don't want to take the route that takes a lot longer and costs a lot more money.

They now have a flat rate fare for taxis between the airport and strip hotels; now that there is no incentive to long haul, I would love to see some stats on taxis' use of the tunnel and the average trip duration.
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Old Dec 6, 2020, 8:47 pm
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For taxis there are 3 zones: #1 up to Tropicana Ave @$19, #2 Trop. to Flamingo @$23 and #3: Flamingo to Stratosphere @$27. To get to Caesars Palace it's frequently faster to use the tunnel and highway (though longer in distance)--but since it's now Flat Rate why should you care.
PS: MGM is so close to the airport that from one wing you can actually see the airport right below.
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Old Dec 6, 2020, 10:48 pm
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Originally Posted by Doppy
You shouldn't have to specify (or be smart enough to know) that you don't want to take the route that takes a lot longer and costs a lot more money.
And, to be clear, it is illegal in Nevada for a taxi driver to do so.
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Old Dec 14, 2020, 1:55 pm
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My impression - I was an Uber driver and stopped shortly after the flat rate thingy came in - is that there is still some role for time & distance. For example, suppose you book a ride from A to B, but two people get in and one wants to get dropped off at C. Or they ask to stop at a convenience store. Or anything other than a straight A-to-B run. If the driver had to refuse services like this it would be pretty inconvenient for passengers, but the driver should still be compensated. (Note that in a shared-ride situation the driver is under no obligation to do anything but drop you off where it was indicated. When I stopped driving, Lyft had the ability to specify multiple destinations.) So I think that if T&D is outside a specified parameter, the flat charge can be overridden.

I often go from LAS to Orleans, which is another couple miles up Tropicana from MGM, and I don't ever remember going a route other than Paradise to Tropicana.
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