KE J Service
Dec 18, 2022, 10:09 pm
#2
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,351
Specifically, bad in what way? I mean they're back to normal in all cabins. Full food service, duty free sales, etc. They even have new food menu items in all classes.
Dec 30, 2022, 5:52 pm
#4
Join Date: Dec 2014
Location: Switzerland; South Korea
Posts: 346
I’d they are mostly back. Stopped serving drinks in plastic mugs… etc.
I’d even say there are some improvements (business class meals on Europe flights are nicer and served on a real.. round plate… instead of that tiny rectangular plate that looked more like a premium-eco experience.)
I’d even say there are some improvements (business class meals on Europe flights are nicer and served on a real.. round plate… instead of that tiny rectangular plate that looked more like a premium-eco experience.)
Apr 4, 2023, 6:31 pm
#6
Join Date: Mar 2007
Posts: 340
+1. Service was definitely similar (if not better in certain respects) to pre-COVID. Food (I only chose the Korean options) was better, and agreed that IFE selection seemed improved.
Jul 10, 2023, 9:45 pm
#7
Join Date: Sep 2013
Posts: 233
Please direct me to another thread if it covers this, but:
Which Europe routes will reliably get Apex configs? It seems like 777s are intermittently subbed even on premium routes like JFK and LHR? Is CDG safe with the 747? Are 787 ports safe from substitution to a 2-3-2 777?
Which Europe routes will reliably get Apex configs? It seems like 777s are intermittently subbed even on premium routes like JFK and LHR? Is CDG safe with the 747? Are 787 ports safe from substitution to a 2-3-2 777?
Jul 11, 2023, 8:43 pm
#8
Join Date: Apr 2023
Posts: 183
Please direct me to another thread if it covers this, but:
Which Europe routes will reliably get Apex configs? It seems like 777s are intermittently subbed even on premium routes like JFK and LHR? Is CDG safe with the 747? Are 787 ports safe from substitution to a 2-3-2 777?
Which Europe routes will reliably get Apex configs? It seems like 777s are intermittently subbed even on premium routes like JFK and LHR? Is CDG safe with the 747? Are 787 ports safe from substitution to a 2-3-2 777?
Aug 19, 2023, 10:38 am
#11
Join Date: Dec 2014
Location: Switzerland; South Korea
Posts: 346
I think he meant the « pre-book » the menu option for flights in J from ICN.
I usually do that as it also gives you 2-3 extra options off the menu (and in theory reduces food wastage by over loading food to cover all passenger preferences).
I usually do that as it also gives you 2-3 extra options off the menu (and in theory reduces food wastage by over loading food to cover all passenger preferences).
Aug 26, 2023, 6:31 pm
#12
Join Date: Aug 2015
Location: Chicago, IL
Programs: Delta Platinum Medallion, Bonvoy Platinum, HH Gold
Posts: 184
Meh.
My flights ICN-AMS-ICN in March and SEA-ICN-BKK-ICN-LAS were certainly not where they were during COVID, but they are still obviously cutting some corners. For example, salad dressings were cheap packets that reminded me of dips you get at American fast food places for chicken nuggets. On 6 of these flights, the same salad course was served: unripened tomatoes with mozzarella. Entrées seem smaller. I was also asked, in F on my ICN-BKK leg if I "wouldn't mind a business class meal as we ran out of first class meals." I was fine with this (as the meals are usually the same, anyway, they just serve the meals in first class on china, course-by-course, not on a tray like in business), but was then told that I couldn't have the steak I ordered as they ran out of those. In flying KE for over a decade roughly 6-8 times each year, this has never happened. Beverage service is back fully.
My flights ICN-AMS-ICN in March and SEA-ICN-BKK-ICN-LAS were certainly not where they were during COVID, but they are still obviously cutting some corners. For example, salad dressings were cheap packets that reminded me of dips you get at American fast food places for chicken nuggets. On 6 of these flights, the same salad course was served: unripened tomatoes with mozzarella. Entrées seem smaller. I was also asked, in F on my ICN-BKK leg if I "wouldn't mind a business class meal as we ran out of first class meals." I was fine with this (as the meals are usually the same, anyway, they just serve the meals in first class on china, course-by-course, not on a tray like in business), but was then told that I couldn't have the steak I ordered as they ran out of those. In flying KE for over a decade roughly 6-8 times each year, this has never happened. Beverage service is back fully.
Aug 27, 2023, 2:22 am
#13
Join Date: Dec 2014
Location: Switzerland; South Korea
Posts: 346
Totally agree regarding how they serve salad dressing in business or variety for starters (but this was already pre-covid).
I did note however a big improvement on Europe routes compared to pre-covid where plating in business is now made on large round plates (instead of pre-plated china trays - Premium Economy style). This has a big impact on the meal experience.
Large pillows are also offered now in J, as opposed to the tiny ridiculous « pillow » pre-covid.
Regarding the issues you faced with the meals (I didn’t know they offered F to BKK..? Just the F seats, no F soft product), I’d recommend writing them a short complaint. They usually take each complaint seriously and do their research on what happened.
I did note however a big improvement on Europe routes compared to pre-covid where plating in business is now made on large round plates (instead of pre-plated china trays - Premium Economy style). This has a big impact on the meal experience.
Large pillows are also offered now in J, as opposed to the tiny ridiculous « pillow » pre-covid.
Regarding the issues you faced with the meals (I didn’t know they offered F to BKK..? Just the F seats, no F soft product), I’d recommend writing them a short complaint. They usually take each complaint seriously and do their research on what happened.
