KE aircraft swap and schedule change question
Dec 24, 2019, 10:13 am
#1
Original Poster
Join Date: Feb 2011
Posts: 696
KE aircraft swap and schedule change question
My KE flight swaps from 7478 to A330 and from F to J downgrade. The schedule has also been changed like 3 hours. Basically, the flight I booked is cancelled. It’s a short haul flight so I’m not too crazy about it, but if I don’t call in and confirm the change, next time there’s better option open up, can I call to change and get change fee waived? Right now, nothing is good or better options. Also am I losing the seat if I don’t call in to confirm or confirm online?
Jan 1, 2020, 7:25 pm
#2
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,352
With an airline like KE - always call to confirm. They still love to operate by phone and traditional ways with stuff like this. I have no personal experience with these changes so I can't help with experience, sorry!
Jan 18, 2020, 7:56 am
#3
Join Date: Nov 2001
Location: Texas Hill Country
Programs: AS MVP Gold 75K, Hyatt Explorist, UA 1MM
Posts: 2,118
DFW-ICN seems to be permanently swapped from 773 to 789. I returned KE's notification call and was told my A class is now J class. I requested miles refund (80K - 62.5K). Was told no refund as the soft product (allegedly) the same. Other option was to just cancel this April travel. This requires escalation or HUCA. Does anyone have either a solid contact phone number or email address for this purpose? Thanks.
Jan 18, 2020, 10:03 am
#4
Join Date: Feb 2017
Programs: Korean Air Skypass Morning Calm Club
Posts: 45
I had KE644+KE25 SIN-ICN-SFO on F. SIN-ICN switched F to J, and KE25 stayed on F. I called and asked for the whole trip to be put on J instead, getting the difference refunded in miles, but it took a few tries. Some CSRs mentioned there were no J award seats available, when they were even visible to us customers on the website. Eventually found someone nice enough to do it.
Jan 18, 2020, 10:06 am
#5
Original Poster
Join Date: Feb 2011
Posts: 696
I had KE644+KE25 SIN-ICN-SFO on F. SIN-ICN switched F to J, and KE25 stayed on F. I called and asked for the whole trip to be put on J instead, getting the difference refunded in miles, but it took a few tries. Some CSRs mentioned there were no J award seats available, when they were even visible to us customers on the website. Eventually found someone nice enough to do it.
Jan 18, 2020, 10:10 am
#6
Join Date: Feb 2017
Programs: Korean Air Skypass Morning Calm Club
Posts: 45
Just felt like we were getting gypped, and don't want to let KE take something from us with no consequence. To us, there's not much difference between KE J and KE F anyways.