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-   -   Electric razor missing - pointless argument? (https://www.flyertalk.com/forum/klm-flying-dutchman/722134-electric-razor-missing-pointless-argument.html)

sigueugis Aug 5, 2007 10:47 am

Electric razor missing - pointless argument?
 
Flew Business class from AMS-SFO KLM 605 and at baggage claim my name was called to the service desk. Was informed that my bag was not on the plane and would be on tomorrow's flight. My wife's bag made it but for some reason mine was left off. I signed the form to have it delivered to my home which was done at 1am the following evening. All looked intact until I noticed that I had my razor recharging stand but no razor.

Who knows whom took it (handlers in AMS, SFO or the delivery company) but do I have any argument to collect $100 for the lost item? First call to KLM yielded that they are not responsible for electronic items in luggage.

KVS Aug 5, 2007 11:27 am


Originally Posted by sigueugis (Post 8178181)
but do I have any argument to collect $100 for the lost item?

You most certainly do, but only if you file a formal claim in writing, and within the deadline.


Originally Posted by sigueugis (Post 8178181)
First call to KLM yielded that they are not responsible for electronic items in luggage.

As mentioned above, you cannot submit a valid claim over the phone.

In any case, they were wrong. From http://www.klm.com/travel/nl_en/meta...le_6_to_10.htm:
(c) The passenger shall not include in checked baggage
fragile or perishable items, valuable items, money, keys, jewellery, electronic equipment such as laptops, pocket computers etc., cameras, cellular telephones, negotiable instruments, business documents, securities, medications, medical documents, passports and other identification documents or samples.
An electric shaver does not fit within any of the above categories.

Bring Aug 5, 2007 8:11 pm


Originally Posted by KVS (Post 8178356)
An electric shaver does not fit within any of the above categories.

Unless they consider it a "valuable item" :D


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