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"seat choice" project: someone is listening?

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Old May 9, 2007, 9:55 am
  #1  
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Join Date: Jun 2004
Location: Netherlands
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"seat choice" project: someone is listening?

Tomorrow KLM will launch the "pay for exit row seat" project, to be dubbed "Seat Choice".

In short, during internet check-in you pay EUR50 for an exit row seat on a first-come-first-served basis.
These seats cannot be reserved at reservations anymore.
Initially it will be piloted on the routes SIN, MNL, CUR to AMS.

But here is some good news: Flying Blue Platinum and Gold Elite members are not charged the EUR50 fee ^ .

Very curious to see how this project will work
jetfan is offline  
Old May 9, 2007, 10:04 am
  #2  
 
Join Date: Mar 2006
Location: Germany
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Originally Posted by jetfan
Tomorrow KLM will launch the "pay for exit row seat" project, to be dubbed "Seat Choice".

In short, during internet check-in you pay EUR50 for an exit row seat on a first-come-first-served basis.
These seats cannot be reserved at reservations anymore.
Initially it will be piloted on the routes SIN, MNL, CUR to AMS.

But here is some good news: Flying Blue Platinum and Gold Elite members are not charged the EUR50 fee ^ .

Very curious to see how this project will work
Personally, I see this as a backward step. KLM are now behaving like low cost or charter airlines. Nice that FB Platinum and Gold Elite customers don't have to pay the EUR 50.00...but on the other hand it would be an excellent show of customer service to prebook those seats at time of booking for their Platinum and Gold customers.
AMac is offline  
Old May 9, 2007, 10:30 am
  #3  
 
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So they took NorthWest's CoachCoice program and made it crappier. CoachChoice seats are $25, 50 euros for SeatChoice is a bit much.

Do other SkyTeam Elite or SkyTeam Elite+ get this fee waived?
florin is offline  
Old May 9, 2007, 11:06 am
  #4  
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Originally Posted by florin
50 euros for SeatChoice is a bit much.
From a PE/GE perspective the price can't be high enough. The more expensive the seats, the less likely will non-elites be to pay for the extra legroom, thus leaving more seats for elites.

I say the price should be increased to €150 from day one!

Johan
johan rebel is offline  
Old May 9, 2007, 11:53 am
  #5  
 
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But they will fill these seats anyway, so I guess the key for non-elites is to check in as late as possible. Are the S**tCoach seats going to cost money for all flghts or just long haul?
florin is offline  
Old May 10, 2007, 10:48 am
  #6  
 
Join Date: Oct 2006
Location: Cologne, Germany / Bedford, Virginia
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Originally Posted by johan rebel
From a PE/GE perspective the price can't be high enough. The more expensive the seats, the less likely will non-elites be to pay for the extra legroom, thus leaving more seats for elites.

I say the price should be increased to €150 from day one!

Johan
I totally agree with you. They should do the same with their row 77 in WBC upper deck
Mennix is offline  


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