Automatic seat reservations ?
Jan 27, 2004, 5:20 am
#1
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Original Poster
Join Date: May 2001
Location: DUS
Posts: 4,004
Automatic seat reservations ?
Hi everybody,
just called the FD Helpdesk to get seat assignments for some upcoming flights and surprisingly the agent told me that I already got them...
27C on the 744 and 10C/11 C on the F50, not exactly what I would call "Select Seating"
The funny thing, I never requested those seats, when I booked on travelocity.com !
So what`s up, does the system assign seats automatically, even for flight in 4 weeks ?
just called the FD Helpdesk to get seat assignments for some upcoming flights and surprisingly the agent told me that I already got them...
27C on the 744 and 10C/11 C on the F50, not exactly what I would call "Select Seating"
The funny thing, I never requested those seats, when I booked on travelocity.com !
So what`s up, does the system assign seats automatically, even for flight in 4 weeks ?
Jan 27, 2004, 6:28 am
#2
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
I think that the system gives you seats based on you FD status.
For example on flights using the F70 and F100 we are usually quite close the the front of the cabin (2).
pmcg
For example on flights using the F70 and F100 we are usually quite close the the front of the cabin (2).
pmcg
Jan 27, 2004, 6:51 am
#3
Moderator: UK and Ireland & Europe
Join Date: Jan 2003
Location: Biggleswade
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For me, at least empirically, F70/F100/737/747/767 flights have been pre-allocated good seats, but F50 is generally left open. If there's no good seats, it's been left open.
However, from my memory of how travelocity works, if you don't enter specific seats, it will request 'a seat for you based on your preferences'. Which won't include premium seats. Which makes it all the stranger for the F50, as I never thought these were available for pre-assignment.
However, from my memory of how travelocity works, if you don't enter specific seats, it will request 'a seat for you based on your preferences'. Which won't include premium seats. Which makes it all the stranger for the F50, as I never thought these were available for pre-assignment.
Jan 27, 2004, 8:02 am
#4
Join Date: Oct 2002
Location: UK
Posts: 7,560
Sounds to me like your seats were allocated by your travel agent, not by KLM. Some travel agents (including some online ones) will do this, and if they reserve a seat for you that apparently takes precedence over your Select Seating allocation (i.e., if the system sees that you already have a seat it won't give you one nearer the front). The only thing you can do (and I had to do this for a flight booked through Expedia) is to phone KLM and ask for a different seat. I tend to phone Reservations for this rather than the FD Helpdesk.
Jan 27, 2004, 8:19 am
#5
Join Date: Feb 2002
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Aviatrix:
Sounds to me like your seats were allocated by your travel agent, not by KLM. Some travel agents (including some online ones) will do this, and if they reserve a seat for you that apparently takes precedence over your Select Seating allocation (i.e., if the system sees that you already have a seat it won't give you one nearer the front). The only thing you can do (and I had to do this for a flight booked through Expedia) is to phone KLM and ask for a different seat. I tend to phone Reservations for this rather than the FD Helpdesk.</font>
Sounds to me like your seats were allocated by your travel agent, not by KLM. Some travel agents (including some online ones) will do this, and if they reserve a seat for you that apparently takes precedence over your Select Seating allocation (i.e., if the system sees that you already have a seat it won't give you one nearer the front). The only thing you can do (and I had to do this for a flight booked through Expedia) is to phone KLM and ask for a different seat. I tend to phone Reservations for this rather than the FD Helpdesk.</font>
KLM Reservations have been a bit uppity about changing my seat - saying that I should really contact my TA. The elite helpdesk has usually been more helpful.
-- Dambus
Jan 28, 2004, 2:24 am
#7
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Aviatrix:
I've never had any problems at all getting my seat allocation through KLM Reservations here in the UK regardless of who made my booking. Maybe they have different policies in different countries. </font>
I've never had any problems at all getting my seat allocation through KLM Reservations here in the UK regardless of who made my booking. Maybe they have different policies in different countries. </font>
-- Dambus
Feb 4, 2004, 1:51 pm
#9
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Join Date: Oct 2000
Posts: 14,352
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dambus:
If the TA makes no seat reservation then it seems to be 50/50 whether the KLM systems trigger on your elite status and allocate a seat.</font>
If the TA makes no seat reservation then it seems to be 50/50 whether the KLM systems trigger on your elite status and allocate a seat.</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2"> If the TA does make request a seat then it never seems to be in the select seating area.</font>
johan