Miles lost in tansfer??? Help!!
 

Hi!

I asked for miles to be transferred from NW to KLM about 3 months back (address change). And now, am basically stuck.

NW apparently transferred them to another account ( coz of elite?)and KLM seems to be unable to fix the problem!! All I got was a auto mail (after the customary 2 week delay) saying that KLM could not do 'such things' via email/online!!! NW says its KLMs problem. so that leaves me...

Can someone in Netherlands/Europe help me resolve this mess ? Would appreciate if you let me know...

Thanks in Advance.
IaLTO

Were you elite on NW? If so, could you try the elite helpdesk on NW or the equivalent on FD?

Does KLM have an elite desk ? any email/phone ?

Hope they are better than the regular... http://www.flyertalk.com/forum/smile.gif

IaLTO

Gotta call and be persistent. The same thing happened to me. When KL sent me the card notifying me of option to start a new KL account or consolidate in an existing one, my NW miles went to a new account. Had to call 2-3x before it ws consolidated.