What a load of BS like a reply, though quite unexpected when dealing with KLM.

What department answered your email? Normally KLM UK CS do a pretty good job (for some unlogical reason).

Thanks Alistair et all...all's well that ends well ?


"Thankyou for your quick response which I appreciated. I am however, slightly disappointed in your response.

While I quite understand that IFE is not in the Conditions of Carriage...I would suggest that neither are food, water and a functioning lavatory. IFE is actually part of the product for which I paid.

May I be bold enough to suggest that maybe 20,000 miles credited to my account would not go amiss in this particular instance ?"


"Thank you for your email which was written in further regard to your journey with KLM and from which I am sorry to learn of your disappointment with my previous response.

I have taken the opportunity of reviewing your file and I regret that you had such a disconcerting experience. As previously mentioned these are not circumstances where a payment of compensation would be made. However, whilst I am unable to comply with your request for 20,000 Flying Blue miles, I am please to award 10,000, as a gesture of our concern and goodwill, which I hope you will feel able to accept.

Thank you for giving me the opportunity to further explain our position and I hope that we shall have the pleasure of welcoming you on board one of our flights in the near future."

Result! ^

My brother-in-law flew GRU-AMS-ARN a while back. Shortly after take-off, a pax in Y was taken ill. The casualty was dragged into the WBC cabin and placed on the floor in front of seats 5DEF (yes, the pax seated there were moved first), where he expired. The aircraft diverted to GIG, where everybody was kept on board for some four hours. No food or drink was offered, and the WBC pax of course had to spend all that time in the company of a corpse.

The pax were finally disembarked after midnight, and booked into hotels. The flight was delayed indefinitely because of crew duty hour issues.

My brother-in-law was traveling on a fully flexible J fare (± €4400), and could have rebooked himself on the next available flight, if it were not for the fact that KL were holding his luggage hostage, which they refused to unload.

There was the usual dire paucity of information from KL, but in the event the flight departed about one day late, with the original crew, and with the previously almost empty WBC now packed with all five doctors who had pronounced the patient dead and their families, plus various elites who had been upgraded from Y as compensation for the delay.

Needless to say, my brother-in-law arrived in ARN without his luggage, which only turned up two days later.

He wrote a letter to KL, and received a cut-and-paste fob-off letter in reply. Today he gave KL Platinum Elite Customer Care in Sweden (there is indeed such a department, or at least person) a call, and was offered. . . wait for it . . .3000 miles in compensation!

That, in my opinion, equals a slap in the face. Goes to show how greatly KL values the loyalty of a lifetime PE!

Johan

Hello All
 

and greetings from hot and sunny Los Cabos. Nice to see a few faces from the old days still on here. I take it nothing has changed?

Mike,

KLM managed to piss me off by wrongly refusing to acknowledge some miles due me. Upshot? I have given all my business to another group and have made top level with them.

But it still ticks me off that no one has actually said Hey Tomco how come you dont fly with us any more you good looking sunafabeech etc etc?

I have a few more translatlantics to make before the end of the year and could give them to KLM/NW. That way, I would ensure my 8th year as a plat (Is it worth hanging on for lifetime Johan)?

Give it a go Mike and moan, nothing to lose, except your luggage of course..

its amazing this forum was once a ######## of mega flyers, I alone was averaging at least 140 flights ayear with KLM. The band of people on here never met but we all knew the ins and outs of flying klm.

Now its all about how do I get silver card and what to do to get extra miles from a bad trip.

Accept it |KLM is dead

yep

I'd say that lifetime PE is worth it only for those who intend to keep on flying KL/AF/Skyteam quite regularly, but not enough to requalify for PE or even GE every year. Lounge access and (presumably) better OpUp chances might make it worthwhile. If you plan on flying enough to stay GE, the benefits are marginal. If you expect to be flying Skyteam only occasionally or as a last resort, it is probably not worth your while.

Johan

To be frank, I'd say think about going for it..Now that semi retirement has kicked in for me..I'm looking to burn a lot of miles with the wife over the next few years, lounge access is worth it imo.

I think the point Steve was trying to make is that a lot of frequent flyers (including many regulars that used to hang about here) have abandoned KLM for other airlines. I don't think he was trying to imply that not-so-frequent flyers aren't welcome here.

As for 140 flights - this isn't really quite as much as it sounds. If you live outside the Netherlands, and you use KLM via AMS, then 140 flights means 35 return trips

In the past cabincrew took care of those broken things. Since 9/11 it is not allowed for crews to carry tools on board, therefore the job should be done by KLM maintenance, who simply does not do it. It's a common complaint (of many) of the cabincrew, but KLM ignores their problems most of the time.

Besides, the cabin crew is fed up with constantly having to offer apologies. for recently KLM has decreased the number of staff on board, meaning that the Purser has to do a manual job on the trolley and does not have the time to talk (eehhh... apology) to passengers any more. It is time KLM CFO starts thinking about another job, for KLM might very well be dying!

The cabin crew used to have tools (screwdrivers/soldering irons etc.) to fix things like faulty electrical sockets?

Somehow I can't see this as having been the case!

Sorry guys that wasn't a very clever post I made earlier.

I understand that people leave FB when reading all negative comments. But are others realy better? I see lost of complaining going on in other threads too.
Well okay if you compare with the old program's...

Ah I live close to AMS mostly direct flights.

Anyway, lets stop being off-topic :)

Thanks Johan
 

Thanks Johan

I can easily achieve PE as I am currently in Mexico setting up a new office (Yes Pat, more VSAT lnb's) KLM lost a lot of business from me through a small amount of pettiness on their part but I have this lingering fascination with their "Ways" and Skyteam is looking good for my region, especially when Copa comes on board.

Other than that. I hope the oldies are OK......(Moaning gits)

Obviously not KL's "English" language customer "service" department in France.