Surcharge for Credit Card: EUR 7,50
Jul 24, 2006, 8:15 am
#1
Original Poster
Join Date: Aug 2003
Location: NL
Programs: KLM-FB Gold, PriorityClub Platinum Amb.
Posts: 358
Surcharge for Credit Card: EUR 7,50
According to nu.nl, KLM will charge you EUR 7,50 if you pay your ticket with a credit card. Starting August 1st.
It's for all Credit Cards (so I assume this includes FB-AmEx), and does not apply to business class.
It's for all Credit Cards (so I assume this includes FB-AmEx), and does not apply to business class.
Jul 24, 2006, 9:01 am
#2
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
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Posts: 4,749
That is ridiculous : how does KL expect their customers to pay for their tickets if they do not use their credit cards?
Isn't this (passing the credit card fees on to the final customer) forbidden in France ?
Isn't this (passing the credit card fees on to the final customer) forbidden in France ?
Last edited by bodory; Jul 24, 2006 at 9:12 am
Jul 24, 2006, 9:15 am
#3
Original Poster
Join Date: Aug 2003
Location: NL
Programs: KLM-FB Gold, PriorityClub Platinum Amb.
Posts: 358
Originally Posted by bodory
That is ridiculous : how does KL expect their customers to pay for their tickets if they do not use their credit cards?
So perhaps it's only for The Netherlands; the article is not clear about that.
Jul 24, 2006, 9:44 am
#4
Join Date: Oct 2002
Location: UK
Posts: 7,560
Here in the UK they charge you (can't remember how much) if you pay by credit card, but not if you use a debit card (which is effectively the same as paying by bank transfer - a different mechanism, but with the same end result, the payment is made straight from the customer's bank account)
Jul 24, 2006, 10:35 am
#5
Join Date: Nov 2003
Posts: 510
Nice: another surcharge, i'm wondering what they'll call the next one; "OLCI-tax" for using the klm website or "self-service-check-in-tax" for using the machine at the airport...and after this...they'll probably introduce another nice little feature/facility, promote it, and BAM: HIT YOU WITH SOME SURCHARGE WITH A CREATIVE NAME !
Jul 24, 2006, 10:56 am
#6
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,374
Originally Posted by Escape
Nice: another surcharge, i'm wondering what they'll call the next one; "OLCI-tax" for using the klm website or "self-service-check-in-tax" for using the machine at the airport...and after this...they'll probably introduce another nice little feature/facility, promote it, and BAM: HIT YOU WITH SOME SURCHARGE WITH A CREATIVE NAME !
Jul 24, 2006, 1:17 pm
#8
Join Date: Jun 2006
Location: London
Programs: FB Ivory, BD Silver, BAEC Silver, HHonors Gold, Goldpoints plus Silver
Posts: 154
Originally Posted by bodory
That is ridiculous : how does KL expect their customers to pay for their tickets if they do not use their credit cards?
Isn't this (passing the credit card fees on to the final customer) forbidden in France ?
Isn't this (passing the credit card fees on to the final customer) forbidden in France ?
Ex. easyjet.com surcharge of 7.50EUR for visa mc amex credit cards, but no charge for the french national debit cards Carte bleue.
French websites usually dont charge any surcharge for credit card payments as credit cards dont really exist: only the carte bleue, a deferred or immediate debit cards, with very very low commission to pay.
Jul 24, 2006, 11:44 pm
#9
Join Date: Dec 2004
Programs: KL SE, HH Gold VIP
Posts: 32
Originally Posted by Eendracht
Regular bank money transfer; in The Netherlands we have iDeal (based on internet banking) for that.
So perhaps it's only for The Netherlands; the article is not clear about that.
So perhaps it's only for The Netherlands; the article is not clear about that.
The surcharge is effective for all bookings made withing the Netherlands throught direct channels of KLM including www.klm.nl
Jul 25, 2006, 12:23 am
#11
Join Date: Apr 2001
Location: Abu Dhabi UAE
Programs: EY Plat, IHG Plat Amb
Posts: 895
Originally Posted by Steve Fenton
how long before FF's of KLM finally figure this airline fleeces you in everyway possible and yet you keep coming back for more ???
On all other sites of KLM.com the only way of payment is credit card, so why not just book your flight from Schiphol by booking from the KLM site in Timbouktou?
Jul 25, 2006, 12:53 am
#12
Join Date: Sep 2003
Location: MOW
Programs: KLM Flying Dutchman forever, bmi Diamond Club (is there a theme here?), LH, BA, EK, DL nobody
Posts: 1,877
Originally Posted by miles4all
On all other sites of KLM.com the only way of payment is credit card, so why not just book your flight from Schiphol by booking from the KLM site in Timbouktou?
Jul 25, 2006, 6:12 am
#14
Join Date: Dec 2003
Location: Amsterdam, Netherlands
Programs: KL Gold, SQ KF Gold, CX Green
Posts: 9,396
Correspondence with KLM today. Unbelievable the last answer. Read thread from bottom to top. Sorry in Dutch. I have blanked out the name of the KLM spokeperson. Do you think I should give his name?
========================
Geachte heer Bxxx,
U bedoelt waarschijnlijk: helaas u zult de EUR 7.50 moeten betalen u heeft geen andere keus.
Overigens: verbijsterend het antwoord dat u durft te geven. Weet u zeker dat u bij Corporate communications werkt? Lijkt meer op de afdeling: de klant afzeiken.
Sjoerd
--------------------------------------------------------------------------------
From: "Bxxx, H. - AMSDR" <[email protected]>
To: "Sjoerd
Subject: RE:
Date: Tue, 25 Jul 2006 13:03:27 +0200
Geachte heer ,
Het spijt mij maar de kelk van financieel adviseur gaat aan mij voorbij.
Hxxx Bxxx
-----Original Message-----
From: Sjoerd
Sent: dinsdag 25 juli 2006 12:58
To: Bxxx, H. - AMSDR
Subject: RE:
Geachte heer Bxxx,
Welke van de hieronder aangegeven betalingsmethoden kan ik gebruiken wanneer ik boek via Internet en zo weinig mogelijk kosten wil maken?
Dank en m.vr.gr.,
Sjoerd
_____
From: "Bxxx, H. - AMSDR" <[email protected]>
To:
Date: Tue, 25 Jul 2006 09:47:45 +0200
Geachte heer,
Het is inderdaad zo dat wanneer u bij de Bank XYZ bent aangesloten, u (nog) geen gebruik kunt maken van iDEAL.
Het is een misvatting dat op alle credit card transacties een heffing staat van Euro 7.50.
Deze heffing is uitsluitend van toepassing op de allerlaagste Economy fares waaronder
bijvoorbeeld de Take Off fares. De luchtvaartmaatschappijen moeten een deel van deze uiterst lage tarieven weer verrekenen met de Credit Card maatschappijen.
De overige klassieke betalingsmethodes waaronder pinnen, machtiging en kontante betaling blijven gewoon bestaan. Er is dus nog voldoende speelruimte qua betaling om een klant niet te hoeven benadelen.
Vriendelijke groet,
xxxx Bxxx
KLM Corporate Communications
00 (31) 20 6491xxx
00 (31) 6 534 xxxxxx
========================
Geachte heer Bxxx,
U bedoelt waarschijnlijk: helaas u zult de EUR 7.50 moeten betalen u heeft geen andere keus.
Overigens: verbijsterend het antwoord dat u durft te geven. Weet u zeker dat u bij Corporate communications werkt? Lijkt meer op de afdeling: de klant afzeiken.
Sjoerd
--------------------------------------------------------------------------------
From: "Bxxx, H. - AMSDR" <[email protected]>
To: "Sjoerd
Subject: RE:
Date: Tue, 25 Jul 2006 13:03:27 +0200
Geachte heer ,
Het spijt mij maar de kelk van financieel adviseur gaat aan mij voorbij.
Hxxx Bxxx
-----Original Message-----
From: Sjoerd
Sent: dinsdag 25 juli 2006 12:58
To: Bxxx, H. - AMSDR
Subject: RE:
Geachte heer Bxxx,
Welke van de hieronder aangegeven betalingsmethoden kan ik gebruiken wanneer ik boek via Internet en zo weinig mogelijk kosten wil maken?
Dank en m.vr.gr.,
Sjoerd
_____
From: "Bxxx, H. - AMSDR" <[email protected]>
To:
Date: Tue, 25 Jul 2006 09:47:45 +0200
Geachte heer,
Het is inderdaad zo dat wanneer u bij de Bank XYZ bent aangesloten, u (nog) geen gebruik kunt maken van iDEAL.
Het is een misvatting dat op alle credit card transacties een heffing staat van Euro 7.50.
Deze heffing is uitsluitend van toepassing op de allerlaagste Economy fares waaronder
bijvoorbeeld de Take Off fares. De luchtvaartmaatschappijen moeten een deel van deze uiterst lage tarieven weer verrekenen met de Credit Card maatschappijen.
De overige klassieke betalingsmethodes waaronder pinnen, machtiging en kontante betaling blijven gewoon bestaan. Er is dus nog voldoende speelruimte qua betaling om een klant niet te hoeven benadelen.
Vriendelijke groet,
xxxx Bxxx
KLM Corporate Communications
00 (31) 20 6491xxx
00 (31) 6 534 xxxxxx
Jul 25, 2006, 6:21 am
#15
Join Date: Dec 2003
Location: Amsterdam, Netherlands
Programs: KL Gold, SQ KF Gold, CX Green
Posts: 9,396
Short summary: I wrote to KLM corporate communications asking if I can use iDEAL with Bank XYZ.
Answer: sorry, not (yet) possible if you are a customer of Bank XYZ, but you may use other cheap ways of payment (cash, debit card).
So I ask: when booking via Internet which of these can I use to minimize my costs?
Answer: sorry I am not a financial advisor.
My reply: unbelievable the answer you dare to give. You sure you work for Corporate Communications?
Answer: sorry, not (yet) possible if you are a customer of Bank XYZ, but you may use other cheap ways of payment (cash, debit card).
So I ask: when booking via Internet which of these can I use to minimize my costs?
Answer: sorry I am not a financial advisor.
My reply: unbelievable the answer you dare to give. You sure you work for Corporate Communications?