Product and Service Improvements

Old May 29, 04, 1:12 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Oct 2000
Posts: 11,622
Product and Service Improvements

From KLM's 2004 Annual Report :

"In the course of the year, a series of product and service improvements were introduced to raise sales. They have as yet had only a limited effect on the result but passengers have generally welcomed the changes . KLM introduced a new product on European flights, with a division into a Europe Select and an Economy class in which a limited number of highly reduced ‘base’ fares are also offered [ . . . ] and the introduction of the Boeing 777-200er (Extended Range) was also positively received"



I have yet to meet a passenger who "generally welcomed the changes" Who do they think they are kidding?

johan
johan rebel is offline  
Old May 30, 04, 5:15 am
  #2  
Suspended
 
Join Date: May 2002
Location: Taiwan(Taichung) and UK
Programs: ANA PLAT,CI GOLD,LH SEN,Hyatt Gold.
Posts: 3,165
Come on Johan you are only a fare paying customer, these reports are not for people like you to read or even understand. You of all people should know that these reports are not to be leaked outside Ivory Tower HQ !!!
Steve Fenton is offline  
Old May 30, 04, 5:39 am
  #3  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 16,123
I am surprised by the terminology. The accepted terminology for those kind of changes is 'enhancement'
NickB is online now  

Thread Tools
Search this Thread